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Chapter 7
E
Open your browser and select
Tools > Internet Options
E
In Temporary Internet Files, click
Delete Files
.
E
Con
fi
rm your request when prompted to do so.
I can log in to IBM SPSS Data Collection Interviewer Server Administration if I enter the
URL as //localhost/... but not if I enter the server’s name instead of localhost
If the server name contains any characters other than letters, numbers, hyphen, and dot, you
will not be able to log in to IBM® SPSS® Data Collection Interviewer Server Administration
by specifying the server name in the URL. This is due to a limitation in Internet Explorer which
prevents servers whose names contain characters other than these from setting cookies. If you
want to use this server with Interviewer Server Administration and IBM® SPSS® Data Collection
Interviewer Server you will either have to change its name or refer to it using its IP address.
How do I simultaneously login to separate IBM SPSS Data Collection Interviewer
Server Administration or IBM SPSS Data Collection Interviewer Server sessions as
different users in Internet Explorer?
If you attempt to simply open a new Internet Explorer window or tab, the second window/tab
will use the
fi
rst session’s settings and will not allow you to launch an additional IBM® SPSS®
Data Collection Interviewer Server Administration or IBM® SPSS® Data Collection Interviewer
Server session as a different user. If you want to simultaneously login to separate Interviewer
Server Administration or Interviewer Server sessions as different users, select the
Internet Explorer
File > New Session
option.
Machines in the cluster can ping one another successfully but cannot see FMRoot
The standard test for ensuring that all machines in a cluster can communicate with one another is
to try pinging each machine from every other machine in the cluster. If your site has increased
its security by switching off Client for Microsoft Networks, then even though machines will be
able to ping one another they may not be able to access FMRoot on the primary DPM server. To
resolve this problem, switch on Client for Microsoft Networks on the machines on which IBM®
SPSS® Data Collection Interviewer Server Administration and IBM® SPSS® Data Collection
Interviewer Server are installed.
Errors when attempting to ping machines in a cluster
If machines in a cluster cannot ping one another, the problem is usually due to the security set
up between those machines.
The message “Request timed out” usually occurs if there is a
fi
rewall blocking communication
between the two machines.
