149
Troubleshooting
The message “Ping request could not
fi
nd host
server_name
. Please check the name and try
again” usually occurs when a
fi
rewall or security setting is preventing certain communications
from the DMZ (demilitarized zone) to the main network or to trusted machines. A typical
example of this is when the Interviewing server can ping the Web server, but the Web server
cannot ping the Interviewing server.
Try connecting to the machine by typing
http://MachineName
into your browser instead.
I want to check that SQL Server is running on the Database server but I cannot see the
server name in the list of servers
If there is a
fi
rewall or a DMZ boundary between the Interviewing server and the Database server,
you may not see the name of the Database server in the list of SQL servers displayed in the Create
a New Data Source to SQL Server dialog box. Just type the name of the Database server into the
Server box and the connection request will generally be allowed.
The location of the Web Site folder containing SPSSMR has changed since IBM SPSS
Data Collection Server applications were installed.
What changes do I need to make in order to continue using IBM SPSS Data Collection Server
applications?
If the location of the Web site on which you installed IBM SPSS Data Collection Server
applications changes after installation, you will need to move the IBM SPSS Data Collection
Server application and IBM® SPSS® Data Collection Interviewer Server Administration
application folders and the
webctrl_client
folder from the original Web site to the new one. You
will also need to change the pathname de
fi
ned for the Interviewer Server Administration load
balancing con
fi
guration
fi
le in Interviewer Server Administration’s
Web.con
fi
g
fi
le.
E
If the
SPSSMR
folder does not appear in the new Web site folder, copy it from the Web site folder
in which it was installed into the new location.
E
Move the
webctrl_client
folder from the original Web site folder into the new folder so it is at the
same level as the
SPSSMR
folder.
E
From the Control Panel, go to:
Administrative Tasks > Internet Information Services
This opens the Internet Information Services window.
Create the new SPSSMR virtual directory
E
In the left-hand frame, right-click the Web site to which you have just copied the
SPSSMR
folder
and select
New
,
Virtual Directory
.
This starts the New Virtual Directory wizard.
E
On the
fi
rst page of the wizard, click
Next
.
E
On the Virtual Directory Alias page, enter
SPSSMR
as the Alias name and then click
Next
.
