161
Troubleshooting
Note
: Never clean a machine if there are IBM Corp. products installed on the machine. If you
delete
fi
les that are part of an installed product you may break the uninstallation procedure for
that product.
Follow the steps in the checklist to clean the machine safely.
If you are at all unsure about what to
do contact your Support Representative for assistance.
Where to Look
What to Do
Installed Data Collection Products
Check Add/Remove Programs for any Data
Collection products.
Uninstall using the Remove option in Add/Remove
Programs.
File locations
Common
fi
les:
C:\Program Files\Common
Files\IBM\SPSS\DataCollection\6\
Application
fi
les (default):
[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\
Web
fi
les (default):
C:\InetPub\wwwroot\SPSSMR
Check which
fi
les are present in each location.
Common Files should contain only two or three
fi
les. If there are more, double check that all
products have been uninstalled and, if so, delete the
fi
les.
Application
fi
les will contain folders for projects
and log
fi
les. Delete these. Answer Yes when asked
to con
fi
rm deletion of \SPSSMR_FMRoot.
Web
fi
les will contain a few temporary and cache
folders. You can delete these.
Global Assembly Cache (GAC)
c:\WINDOWS\assembly
This folder contains shared .NET assemblies. Delete
all the Data Collection
fi
les listed in the next table.
If you see the message “Assembly Cache Viewer –
Uninstall failed Assembly ‘AboutBox.resources’
could not be uninstalled because it is required by
other applications”, check again that there are no
Data Collection programs listed under Add/Remove
Programs. If not, continue with the clean-up
checklist.
Registry
Product keys:
HKEY_LOCAL_MACHINE\SOFTWARE\SPSSHKEY_CURRENT_USER\Software\SPSS
Shared DLL:
HKEY_LOCAL_MACHINE\SOFTWARE\
Microsoft\Windows\CurrentVersion\SharedDlls
.NET Global assembly:
HKEY_CLASSES_ROOT\Installer\Assemblies
\Global
Be very careful when editing the registry as deleting
the wrong keys may break the machine.
Delete the product keys for IBM Corp..
Under the Shared DDL key, delete any keys
that match the folder locations you deleted
in the previous step; that is C:\Program
Files\Common Files\IBM\SPSS\DataCollection\6\,
[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\,
and \Inetpub\wwwroot\SPSSMR.
In the Global Assembly section, delete only the keys
whose names match those in the following table.
Once you have done this, delete any Data Collection
fi
les remaining in c:\WINDOWS\assembly (see
previous step).
Note
: You will see other Data Collection entries in
the registry but they will not cause a reinstallation
to fail, so there is no need to delete them.
IIS
From Control Panel, select Administrative Tools,
Internet Information Services.
Under Application Pools you will see:
SPSSDimensionNetPool
SPSSmrInterviewPool
Under Web Sites,
Your Website
you will see:
SPSSMR
mrIWeb
mrIEngWS
The
fi
les that may be references in IIS have been
deleted already, so any virtual folders or application
pools remaining in IIS will be tagged with an error
icon. For each application pool and virtual folder
mentioned in the
fi
rst column, select the folder and
delete it.
