Table 4. IBM websites for help, services, and information (continued)
Website
Address
Support for IBM System Storage
and IBM TotalStorage products
Note:
Available services, telephone numbers, and web links are subject to change
without notice.
Help and service
Before calling for support, be sure to have your IBM Customer Number available.
If you are in the US or Canada, you can call 1 (800) IBM SERV for help and
service. From other parts of the world, see http://www.ibm.com/planetwide for
the number that you can call.
When calling from the US or Canada, choose the
storage
option. The agent decides
where to route your call, to either storage software or storage hardware, depending
on the nature of your problem.
If you call from somewhere other than the US or Canada, you must choose the
software
or
hardware
option when calling for assistance. Choose the
software
option if you are uncertain if the problem involves the Storwize V7000 software or
hardware. Choose the
hardware
option only if you are certain the problem solely
involves the Storwize V7000 hardware. When calling IBM for service regarding the
product, follow these guidelines for the
software
and
hardware
options:
Software option
Identify the Storwize V7000 product as your product and supply your
customer number as proof of purchase. The customer number is a 7-digit
number (0000000 to 9999999) assigned by IBM when the product is
purchased. Your customer number should be located on the customer
information worksheet or on the invoice from your storage purchase. If
asked for an operating system, use
Storage
.
Hardware option
Provide the serial number and appropriate 4-digit machine type. For
Storwize V7000, the machine type is 2076.
In the US and Canada, hardware service and support can be extended to 24x7 on
the same day. The base warranty is 9x5 on the next business day.
Getting help online
You can find information about products, solutions, partners, and support on the
IBM website.
To find up-to-date information about products, services, and partners, visit the IBM
website at www.ibm.com/storage/support/storwize/v7000.
Before you call
Make sure that you have taken steps to try to solve the problem yourself before
you call.
Some suggestions for resolving the problem before calling IBM Support include:
About this guide
xvii
Summary of Contents for Storwize V7000
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