IBM System Storage DS4000, Hardware Maintenance Manual

Page 1: ...IBM TotalStorage DS4000 Hardware Maintenance Manual GC26 7702 00...

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Page 3: ...IBM TotalStorage DS4000 Hardware Maintenance Manual GC26 7702 00...

Page 4: ...d the general information in Notices on page 137 First Edition November 2004 Copyright International Business Machines Corporation 2004 All rights reserved US Government Users Restricted Rights Use du...

Page 5: ...fibre channel hub and GBIC 9 Chapter 3 Fibre Channel PCI Adapter 11 General checkout 11 Hardware problems 11 System configuration problems 11 Fibre channel problems 11 Additional service information 1...

Page 6: ...cifications 106 Symptom to FRU index 108 Chapter 13 IBM TotalStorage FAStT EXP500 Storage Expansion Unit 111 Diagnostics and test information 111 Additional service information 111 Turning the expansi...

Page 7: ...t panel 48 32 FAStT500 RAID controller indicator lights back panel 49 33 FAStT500 RAID controller mini hub indicator lights 50 34 FAStT500 RAID controller basic configuration 52 35 FAStT500 RAID contr...

Page 8: ...orage server mini hub indicator lights 99 69 DS4500 storage server parts listing 103 70 FAStT EXP500 storage expansion unit parts list 116 71 SDG Router front panel LEDs 119 72 SDG Router showBox comm...

Page 9: ...controller indicator lights back panel 50 26 FAStT500 RAID controller mini hub indicator lights 51 27 Symptom to FRU index for FAStT500 RAID controller 57 28 Additional storage features available for...

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Page 11: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 12: ...the weight of the object equally between your feet 3 Use a slow lifting force Never move suddenly or twist when you attempt to lift 4 Lift by standing or by pushing up with your leg muscles this acti...

Page 13: ...s Do not use this type of mat to protect yourself from electrical shock Observe the following rules when working on electrical equipment v Find the room emergency power off EPO switch disconnecting sw...

Page 14: ...mps Blowers and fans Motor generators v If an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Handling ESD sensitive devi...

Page 15: ...whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present v Electrical hazards especially primary power primary voltage on the frame...

Page 16: ...xiv IBM TotalStorage DS4000 Hardware Maintenance Manual...

Page 17: ...TotalStorage FAStT storage server IBM TotalStorage DS4000 FAStT DS4000 FAStT Family DS4000 Mid range Disk System FAStT Storage Manager vX Y for example 9 10 DS4000 Storage Manager vX y for example v9...

Page 18: ...09N7292 Chapter 5 DS4000 FC2 133 Host Bus Adapter on page 17 provides service and diagnostic information for the IBM DS4000 FC2 133 FRU 24P0962 host bus adapter Chapter 6 Type 3526 Fibre Channel RAID...

Page 19: ...er Concepts Guide DS4000 Storage Exp Units Install and User s Guides DS4000 Fibre Channel Storage Server Installation Guides Fibre Channel Cabling Instructions DS4000 and HBA Install and User s Guides...

Page 20: ...rt Guide GC26 7530 U U U IBM TotalStorage FAStT900 Fibre Channel Cabling Instructions 24P8135 U U IBM TotalStorage FAStT900 Storage Server User s Guide GC26 7534 U U U IBM TotalStorage FAStT FC2 133 D...

Page 21: ...iagnosis and Maintenance IBM FAStT700 Fibre Channel Cabling Instructions 32P0343 U U IBM FAStT700 Fibre Channel Storage Server User s Guide 32P0341 U U U IBM FAStT FC2 133 Dual Port Host Bus Adapter I...

Page 22: ...otalStorage DS4000 Hardware Maintenance Manual GC26 7702 U IBM TotalStorage DS4000 Problem Determination Guide GC26 7703 U IBM TotalStorage FAStT FC2 133 Host Bus Adapter Installation and User s Guide...

Page 23: ...User s and Maintenance Guide GC26 7712 U U U U IBM TotalStorage DS4100 Fibre Channel Cabling Instructions 25R0325 U U IBM TotalStorage FAStT FC2 133 Dual Port Host Bus Adapter Installation and User s...

Page 24: ...erial ATA Intermix Premium Feature Installation Overview GC26 7713 U U U U IBM TotalStorage DS4000 EXP100 Storage Expansion Unit Installation User s and Maintenance Guide GC26 7694 U U U U U Fibre Cha...

Page 25: ...Planning Hardware Installation Software Installation Configuration Operation and Administration Diagnosis and Maintenance IBM TotalStorage DS4000 Storage Manager Version 9 Installation and Support Gu...

Page 26: ...ted v Check the power switches to make sure that the system is turned on v Use the troubleshooting information in your system documentation and use the diagnostic tools that come with your system v Ch...

Page 27: ...intellistation v For the latest information about operating system and HBA support clustering support SAN fabric support and Storage Manager feature support see the TotalStorage DS4000 Interoperabili...

Page 28: ...quality information If you have any comments about this document you can submit them in one of the following ways v E mail Submit your comments electronically to starpubs us ibm com Be sure to includ...

Page 29: ...s with the FC 6228 2 gigabit fibre channel adapter in IBM Eserver pSeries AIX hosts see Fibre Channel Planning and Integration User s Guide and Service Information SC23 4329 Where to start Start with...

Page 30: ...2 IBM TotalStorage DS4000 Hardware Maintenance Manual...

Page 31: ...channel hub which means you can add host computers servers and storage modules to the arbitrated loop dynamically without powering off the fibre channel hub or any connected devices If you remove a GB...

Page 32: ...gnals or data from disrupting loop activity The bypass mode could be triggered by the loss of a valid signal or by a GBIC fault The combination of green and amber LEDs indicates one of the four follow...

Page 33: ...nd To verify the integrity of the fiber optic cable at the hub end make sure the fiber optic cable is plugged into the host bus adapter at the host or into a disk array controller and that the device...

Page 34: ...fibre channel hub Power on the storage modules first then the controller and the fibre channel hub then everything else Note Make sure the fibre channel hub is powered on before the host adapter to in...

Page 35: ...signal integrity has caused the port to go into the bypass state When the port is in this state it cannot participate in the FC AL The bypass state is also the normal status condition when no GBIC is...

Page 36: ...l signal from the end node Perform the following steps 1 Unplug the fiber cable from the node and using a mirror verify that an optical signal is present on the cable If no red light is visible replac...

Page 37: ...annel hub and GBIC Index Fibre channel hub Type 3523 FRU 1 Port Fibre Hub Assembly 01K6738 2 Hub Tray Assembly 10L7042 3 Hub Tray Bezel 10L7041 4 Short Wave GBIC 03K9206 Long Wave GBIC option 03K9208...

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Page 39: ...roblem was caused by the hardware v Verify that all of the adapters are installed securely v Verify that all of the cables are connected securely to the correct connectors Be sure that the SC connecto...

Page 40: ...ptic media QLA2100F Bus transfer rate 100 MB per second maximum Central processing unit CPU Single chip design that includes a RISC processor fibre channel protocol manager PCI DMA controller and 1 gi...

Page 41: ...00 HA Type 3542 see Chapter 7 on page 35 v Type 2109 fibre channel switch v Type 3534 managed hub The IBM TotalStorage DS4000 Problem Determination Guide provides detailed configuration information fo...

Page 42: ...ge temperature 20 C 4 F 70 C 158 F Relative humidity noncondensing 10 90 Storage humidity noncondensing 5 95 Table 13 DS4000 host adapter specifications Type Specification Host bus Conforms to PCI Loc...

Page 43: ...9 fiber optic transceiver module v Total cable length cannot exceed 500 meters v Two three position point to point cable internal Form factor 17 8 cm x 10 7 cm 7 0 in x 4 2 in Operating power Less tha...

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Page 45: ...00 FC2 133 host bus adapter Note For information about how to use and troubleshoot problems with the FC 6228 2 Gigabit fibre channel adapter in pSeries AIX hosts see Fibre Channel Planning and Integra...

Page 46: ...r fibre channel switch supports zoning make sure that your peripheral device is configured to the same switch zone as the DS4000 FC2 133 host bus adapter For more information see your fibre channel sw...

Page 47: ...troller and integrated serializer deserializer SERDES and electrical transceivers that can auto negotiate a data rate of 2 Gbps Host data transfer 64 bit bus master DMA data transfers to 528 MBps RAM...

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Page 49: ...when it is powered on Notes 1 If power was just applied to the controller unit the green and amber LEDs might turn on and off intermittently Wait until the controller unit finishes powering up before...

Page 50: ...drives which has no effect on the drives if they are already running and returns the controller unit to a normal operating state Typically you will not need to perform recovery procedures after an aut...

Page 51: ...ic multi mode 50 micrometer Short wave laser 100 MBps 1062 5 Mbaud up to 500 m 1640 ft LVD SCSI drive cable requirements To connect the controller unit to a drive module you must use 68 pin VHDCI very...

Page 52: ...ration 0 39 kVA Environment v Air temperature hub on 10 to 35 C 50 to 95 F Altitude 0 to 914 m 3000 ft hub on 10 to 32 C 50 to 90 F Altitude 914 m 3000 ft to 2133 m 7000 ft v Humidity 8 to 80 Heat Out...

Page 53: ...e same or different systems choice affects total redundancy Note 2 No hubs or switches Basic Dual Controller Configuration 3526 RAID Controller Unit EXP10 15 or 200 up to 6 units Note 3 For max redund...

Page 54: ...SCSI Channel 4 SCSI Channel 5 SCSI Channel 6 Data striped across channels EXP10 15 or 200 Orthogonal Data Striping Figure 13 Type 3526 fibre channel RAID controller orthogonal data striping 26 IBM To...

Page 55: ...used GBICs Figure 14 Type 3526 fibre channel RAID controller simple fully redundant Cluster Non Cluster Share Managed Hub Switch Managed Hub Switch Clus1 Notes 1 File 1 DB 1 Clus1 LD1 Notes 1 File 1 D...

Page 56: ...S no external hubs FC Switches Multi MSCS extended FC host adapter FC host adapter FC host adapter FC host adapter Notes Each group of 4 ports on the switches can support one cluster element red dash...

Page 57: ...l View Managed hub switch logical View 3526 RAID Controller Unit Ctrl A EXP10 15 or 200 up to 6 units Ctrl B Cornhusker configuration Figure 18 Type 3526 fibre channel RAID controller cornhusker confi...

Page 58: ...fibre channel RAID controller capacity configuration SAN Using Partitions of Clusters Note Storage partitioning and switch zoning are used to configure and run Servers N O T E S N O T E S N O T E S N...

Page 59: ...S Primary writes over FCP Client Interconnect Private Interconnect Primary writes over FCP Mirrored writes over IP Site A Site B Up to 10Km FC AL Ethernet Token Ring etc Gigabit Ethernet Figure 22 Typ...

Page 60: ...issued a controller error message 1 Check Controller Fan 2 Controller CRU Software errors occur when attempting to access controllers or drives 1 Check appropriate software and documentation to make...

Page 61: ...following table provide a parts listing for the type 3526 fibre channel RAID controller Index Fibre channel RAID controller Type 3526 FRU 1 350 W Power Supply 01K6743 2 Rear Fan Assembly Power Supply...

Page 62: ...dule 10L5862 Battery Cable 03K9285 Fan Cable 03K9281 Power Cable 03K9284 Miscellaneous Hardware Kit 01K6739 Rail Kit 10L6982 Power cords on page 135 lists required power cords for the DS4000 storage c...

Page 63: ...ntroller unit the green and amber LEDs might turn on and off intermittently Wait until the controller unit finishes powering up before you begin to check for faults General information The IBM FAStT20...

Page 64: ...C 50 to 90 F Altitude 914 m 3000 ft to 2133 m 7000 ft v Humidity 8 to 80 Acoustical noise emissions values For open bay 0 drives installed and typical system configurations 8 hard disk drives install...

Page 65: ...r use with a slim drive Drive activity LED Each drive CRU has a green Drive activity LED When flashing this green LED indicates drive activity When on continuously this green LED indicates that the dr...

Page 66: ...must remove the cache battery that is inside the existing RAID controller that you are replacing and install that battery inside the replacement RAID controller CRU For the steps to remove and replace...

Page 67: ...sion unit to each RAID controller You first insert a GBIC into the port and then connect the fibre channel cables RS 232 port The RS 232 port is a TJ 6 modular jack and is used for an RS 232 serial co...

Page 68: ...an indicate a high risk of data loss if the drive is in a RAID 0 volume or a minimal risk if the drive is unassigned Only the storage management software can identify the risk level and provide the ne...

Page 69: ...stem v On The drive failed or a user failed the drive Power Green v On Normal operation v Off One of the following situations has occurred The storage server has no power The storage subsystem has no...

Page 70: ...led or the battery failed Battery Green v On Normal operation v Flashing The battery is recharging or performing a self test v Off The battery or battery charger failed Expansion port bypass Amber v O...

Page 71: ...iled 1 Always use the storage management software to identify the failure Table 22 FAStT200 and FAStT200 HA power supply LEDs LED Color Operating states1 Fault Amber v Off Normal operation v On One of...

Page 72: ...a Fault LED somewhere on the storage server has turned on Check for amber LEDs on CRUs Amber LED on and green LED off Power supply CRU 1 Turn on all power supply power switches 2 Check ac power Amber...

Page 73: ...torage subsystem No drives are present in the storage server Ensure that at least one drive is present in the storage server so that it can be configured properly One controller was replaced incorrect...

Page 74: ...ls 19K1220 Misc Hardware Kit all models 09N7288 Short Wave GBIC all models 03K9206 Long Wave GBIC all models 03K9208 Cable 5M Optical all models 03K9202 Cable 25M Optical all models 03K9204 Cable Seri...

Page 75: ...normal operating status amber indicator lights mean a possible failure It is important that you check all the indicator lights on the front and back of the controller unit when you turn on the power A...

Page 76: ...e second third sixth and seventh lights are on or if all eight lights are on there is a memory fault that indicates that the controller CRU failed Component controller fan Power Green On Off v No powe...

Page 77: ...B Green On 4 Off v Left or right battery bank is not fully charged v Power has been off for an extended period and has drained battery power v Batteries are weak 1 Always use the storage management so...

Page 78: ...Power supply Green On Off v No power to controller unit v No power to storage subsystem v Power supply failed v Overtemperature condition 1 Always use the storage management software to identify the f...

Page 79: ...On v Lower mini hub port is bypassed v Mini hub or GBIC failed is loose or is missing v Fiber optic cables are damaged Note If the port is unoccupied the light is on Component Mini hub drive side Faul...

Page 80: ...IN IN IN Loop2 Loop2 Note2 Note1 Note1 Adapters can be in the same or different systems Note 2 Redundant drive loops are shown and required Note 3 Mini hubs in dashes are options Note 4 For dual redun...

Page 81: ...adapter FC host adapter FC host adapter FC host adapter Ctrl B Ctrl A Figure 36 FAStT500 RAID controller cluster non cluster share Multi MSCS No External Hubs LD1 LD2 Host side Drive side Mini hub Mi...

Page 82: ...hub Mini hub Mini hub EXP500 Loop 1 Loop 1 Loop 2 Loop 2 IN IN IN OUT IN OUT OUT OUT Ctrl B Ctrl A FAStT500 RAID Controller Unit Managed hub 1 Managed hub 2 ID 0 ID 0 ID 1 ID 2 ID 3 ID 4 ID 4 ID 3 ID...

Page 83: ...Ctrl A FAStT500 RAID Controller Unit Figure 40 FAStT500 RAID controller basic storage partitions FAStT500 RAID Enclosure Fibre Adapter FAStT500 RAID Enclosure Capacity Configuration Fibre Adapter Fib...

Page 84: ...g Partitions of Clusters Note Storage partitioning and switch zoning are used to configure and run Servers N O T E S N O T E S N O T E S N O T E S F I L E F I L E F I L E F I L E F I L E F I L E F I L...

Page 85: ...ath GBIC 4 Controller CRU Software issued a controller error message 1 Check Controller Fan 2 Controller CRU Software errors occur when attempting to access controllers or drives 1 Check appropriate s...

Page 86: ...ach storage server controller as an independent storage subsystem No drives are present in the storage server Ensure that at least one drive is present in the storage server so that it can be configur...

Page 87: ...Bezel Assembly 10L7043 9 Front Fan Assembly Controller CRU Fan 37L0094 10 Rear Fan Assembly 37L0102 256 MB DIMM 37L0095 Battery Cable 03K9285 Blank Mini Hub Canister 37L0100 Line Cord Jumper High Vol...

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Page 89: ...it recommended that you upgrade the DS4300 storage server controller firmware to the latest version available 06 11 xx xx or higher Important The DS4300 with Turbo storage server currently supports t...

Page 90: ...r cooling Important The DS4300 with Turbo storage server currently supports the concurrent attachment or intermixing of fibre channel and Serial ATA storage expansion units in a single DS4300 with Tur...

Page 91: ...v License for connecting up to seven DS4000 EXP700 expansion units DS4300 single controller storage server models 6LU and 6LX The DS4300 storage server Type 1722 Models 6LU and 6LX comes with one RAID...

Page 92: ...d controller firmware 15 to 112 drives 2000 for the 1722 60U or 2010 for the 1722 60X 24P8215 for the 1722 60U 24P8216 for the 1722 60X Utilizing these features and with the 14 internal disk drive mod...

Page 93: ...pressure idling 47 dBA open bay 49 dBA typical v Sound pressure operating 47 dBA open bay 53 dBA typical These levels are measured in controlled acoustical environments according to ISO 7779 and are...

Page 94: ...the problem For more information see Checking the LEDs on page 71 Locator LED When on this blue light indicates the storage management software is locating the server Hot swap drive CRU You can insta...

Page 95: ...eplace drive CRUs see the IBM TotalStorage DS4300 Fibre Channel Storage Server Installation and User s Guide For more information about the LEDs see Checking the LEDs on page 71 Back view Figure 47 sh...

Page 96: ...ap fans The storage server has two interchangeable hot swap and redundant fan FRUs Each fan FRU contains two fans If one fan FRU fails the second fan FRU continues to operate Both fan FRUs must be ins...

Page 97: ...odule as they would be in a hub configuration Ethernet port The Ethernet port is for an RJ 45 10BASE T or 100BASE T Ethernet connection Use the Ethernet connection to directly manage storage subsystem...

Page 98: ...which component failed or needs to be replaced or which type of recovery procedure you must perform In some cases such as loss of redundancy in various components the fault LED does not turn on Only t...

Page 99: ...age server see v Figure 52 on page 74 v Table 31 on page 72 v Table 32 on page 74 Table 30 DS4300 storage server LEDs front LED Color Operating states1 Drive active Green v On Normal operation v Flash...

Page 100: ...e is not actively searching for the server 1 Always use the storage management software to identify the failure 2 Not all component failures cause this LED to turn on Table 31 DS4300 RAID controller L...

Page 101: ...ched to an expansion unit The attached expansion unit is not turned on An SFP failed a fibre channel cable failed or an SFP failed on the attached expansion unit Note There is no Expansion port bypass...

Page 102: ...identify the failure Cache memory and RAID controller battery Each RAID controller contains 128 MB of cache data It also contains a rechargeable battery that maintains data in the cache in the event o...

Page 103: ...battery This battery provides cache backup for up to three days in the event of a power loss The service life of the battery is three years after which time the battery must be replaced See the storag...

Page 104: ...talStorage DS4000 Problem Determination Guide In the IBM TotalStorage SAN Integration Server configuration a loopback adapter p n 17P6918 is included to identify path problems on the drive loop when u...

Page 105: ...arge Replace the battery v The controller was placed offline Use the storage management software to bring the controller back online v The controller is not functional Replace the controller Amber LED...

Page 106: ...d Replace the HBA if it failed 3 Fibre channel cables 4 SFP 5 RAID controller One or more green LEDs off RAID controller Loop 1 RAID controller 2 Drive 3 SFP or fibre channel cable Intermittent or spo...

Page 107: ...ge Manager Enterprise Management window 4 Add the controller back to the DS4000 Storage Manager Enterprise Management window using the Add Device menu option in the Enterprise Management window 5 If t...

Page 108: ...24P8058 7 DASD Bezel Filler assembly 19K1291 8 Switch Harness 19K1297 Miscellaneous Hardware Kit 09N7288 Battery bracket 25R0089 Short Wave SFP 19K1280 Long Wave SFP 19K1281 Cable 5M Optical 19K1266 C...

Page 109: ...erform the required DS4000 Storage Manager and firmware upgrades to support FC SATA intermixing v DS4000 FC2 66 host bus adapter FRU 19K1247 v DS4000 FC2 133 host bus adapter FRU 24P0962 see Chapter 5...

Page 110: ...v No power to DS4400 storage server v No power to storage subsystem v Cables are loose or the switches are off v Power supply failed is missing or is not fully seated in DS4400 storage server v Overt...

Page 111: ...on when there is data in the cache and it blinks during a fast write operation RAID controller indicator lights Each RAID controller has ten indicator lights one power one fault and eight status ligh...

Page 112: ...There are eight status lights the Heartbeat and seven others that glow in various patterns depending on the controller status 3 If the controller is offline all of the indicator lights will be lit Th...

Page 113: ...re 59 Table 38 describes the fan and communications module indicator light Table 38 DS4400 storage server fan and communications module indicator light Indicator light Color Normal operation Problem i...

Page 114: ...age 87 describes the indicator light status when there are fibre channel connections between host side and drive side mini hubs OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2...

Page 115: ...pper port Amber Off On v Upper mini hub port is bypassed v Mini hub or SFP module failed is loose or is missing v Fiber optic cables are damaged Note When there are two functioning SFP modules install...

Page 116: ...e channel cable connected to it the loop good indicator light will be lit v Drive enclosure failed drive side mini hub only Bypass lower port Amber Off On v Lower mini hub port is bypassed there are n...

Page 117: ...eck Controller Fan 2 Controller CRU Software errors occur when attempting to access controllers or drives 1 Check appropriate software and documentation to make sure the system is set up correctly and...

Page 118: ...reinsert the controller blade 2 Wait 5 minutes 3 Delete the controller entry with the incorrect firmware version from the DS4000 Storage Manager Enterprise Management window 4 Add the controller back...

Page 119: ...6 RAID Card 19K1284 7 Battery Backup Assembly 24P0953 8 Bezel Assembly 19K1279 9 Front Fan Assembly Controller CRU Fan 37L0094 10 Rear Fan Assembly 37L0102 Battery Cable 03K9285 Blank Canister 37L0100...

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Page 121: ...v IBM DS4000 EXP100 The DS4000 controller firmware version 05 41 xx xx enables the DS4500 storage server to support the DS4000 EXP100 However it is recommended that you upgrade the DS4000 controller f...

Page 122: ...orage server currently supports the concurrent attachment or intermixing of fibre channel and Serial ATA storage expansion units in a single DS4500 storage server configuration To enable FC SATA inter...

Page 123: ...module is missing unplugged or failed v Circuitry failure v Overtemperature condition Controller fault Amber Off On Controller failed one or more memory modules failed SIMMs or DIMMs Fast write cache...

Page 124: ...ure controller fault condition Heartbeat Green Blinking Not blinking No controller activity Status seven lights not including Heartbeat Green Various patterns depending on the condition2 Various patte...

Page 125: ...Fault A or Fault B Amber Off On v Left or right battery bank failed v Battery is either discharged or defective Full Charge A or Full Charge B Green On2 Off v Left or right battery bank is not fully c...

Page 126: ...ibes the power supply indicator light OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1...

Page 127: ...when there are fibre channel connections between host side and drive side mini hubs Table 47 DS4500 storage server host side and drive side mini hub indicator lights Icon Indicator light Color Normal...

Page 128: ...it the indicator light will not be lit However the drive side mini hub bypass indicator light will be lit when one SFP module is installed in the mini hub and the mini hub has no fibre channel connect...

Page 129: ...tioning SFP module is installed in the mini hub port and the mini hub has no fibre channel cables connected to it Using the diagnostic hardware The DS4500 storage server comes with a wrap plug adapter...

Page 130: ...and Fan fault LEDs front cover are on 1 Check both Fan and Controller CRUs for fault LED and replace faulty CRU Fault A or Fault B LED battery CRU is on 1 Battery CRU Full Charge A or Full Charge B L...

Page 131: ...t firmware version from the DS4000 Storage Manager Enterprise Management window 4 Add the controller back to the DS4000 Storage Manager Enterprise Management window using the Add Device menu option in...

Page 132: ...ssembly 71P8141 9 Front Fan Assembly Controller CRU Fan 37L0094 10 Rear Fan Assembly 37L0102 Battery Cable 03K9285 Blank Mini Hub Canister 37L0100 Line Cord Jumper High Voltage 36L8886 Power Cable 37L...

Page 133: ...IBM PC Netfinity Server Hardware Maintenance Manual You can use the following is a list of problems and references to diagnose the IBM FAStT EXP15 Type 3520 and FAStT IBM EXP200 Type 3530 storage exp...

Page 134: ...AStT EXP200 Option switches 1 through 5 and the tray number switch on the expansion unit are set correctly c The host controller and other SCSI bus devices are ready for the initial power up d Power o...

Page 135: ...open bay 0 hard disk drives installed and typical system configurations 8 hard disk drives installed v Sound Power idling 6 2 bels open bay 6 4 bels typical v Sound Power operating 6 2 bels open bay...

Page 136: ...oard 1 ESM board 2 Check for fan fault LED 3 Unit is overheating Check temperature Amber LED On Green LED Off Power supply 1 Turn Power Switch On 2 Power cord 3 Reseat Power Supply 4 Power Supply Ambe...

Page 137: ...Ensure that option switches 1 and 5 are set to the appropriate position change the switch position only when the expansion unit is powered off Intermittent Power Loss 1 AC power or plug 2 Power suppl...

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Page 139: ...n Unit Options Switches IBM Product Installation Guide Front Controls and Indications IBM Product Installation Guide Rear Controls and Indications IBM Product Installation Guide Additional service inf...

Page 140: ...vicing procedure This action ensures that the expansion unit will power up correctly later For guidance see Symptom to FRU index on page 115 The expansion unit is designed to run continuously 24 hours...

Page 141: ...ed check the expansion unit for damage If there is no visible damage continue with step 2 otherwise have your system serviced 2 After you have checked for damage ensure that the power switches are in...

Page 142: ...m configurations 8 hard drives installed Sound Power idling 6 3 bels open bay 6 5 bels typical Sound Power operating 6 3 bels open bay 6 6 bels typical Sound Pressure idling 47 dBA open bay 49 dBA typ...

Page 143: ...ply Amber and Green LEDs On Power Supply 1 Power Supply All Green LEDs Off 1 Check AC voltage cabinet AC voltage line inputs 2 Power Supplies 3 Midplane board Intermittent power loss to expansion unit...

Page 144: ...ther end on the FC cable c GBIC adjacent to amber LEDC cable Note If you cannot find the problem using this Symptom to FRU Index test the entire system See the server documentation for detailed inform...

Page 145: ...0104 6 Decorative Bezel Model 1RU 37L0074 7 Blank Tray Assembly Model 1RU 37L6708 Miscellaneous Hardware Kit Model 1RU 09N7288 Line Cord 9 Foot Model 1RU 6952300 Line Cord Jumper High Voltage Model 1R...

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Page 147: ...LEDs are refreshed automatically about 5 times per second Table 52 describes the SDG Router LED indicators Table 52 SDG Router LED indicators LEDs G Green A Amber Function On Off Flash SAN Connection...

Page 148: ...bus SPOST then locates loads and runs the licensed internal code Health Check The health check program queries all subsystems for their operational status The health check has four levels A level 1 h...

Page 149: ...rms a rescan of the SCSI channel s to look for new devices 128 scsiShow Lists all SCSI channels and the attached devices for each channel 129 showBox Displays a picture of the SDG that shows the compo...

Page 150: ...hannel device are shown as Ready An interface that has no live connection shows as Sync Lost Router fcShow Fibre Channel Controllers Ctlr PCI Addr ISP Firmware FW Ctrl Nvram Loop Id Bs Dv Fn Type Stat...

Page 151: ...assigned to each device the SCSI Channel that the device is attached to the actual SCSI ID and LUN of the device the vendor product revision and serial number of the device Router fcShowDevs FC 1 LUN...

Page 152: ...r to use this command the SDG Router must be in diagnostic mode The hardwareConfig command records the configurations of installed FRUs by copying them to the nonvolatile vital product data VPD stored...

Page 153: ...nfo for SCSI Channels fcShow Display info for fibre channels fcShowDevs Display devices available on each fibre channel fcShowNames Display Node and Port names for fibre channels hostTypeShow Display...

Page 154: ...as shown in Table 54 Table 54 SDG Router event log levels Level Name Explanation 0 Private Events that are never shown by the remote event viewer but are recorded in the SDG Router event log 1 Notice...

Page 155: ...005 SCSI 002 000 000 00000060 450d00c0 006 SCSI 002 006 000 00000060 450d00c0 007 SCSI 002 009 000 00000060 450d00c0 008 SCSI 002 002 001 00000060 450d00c0 009 SCSI 002 005 000 00000060 450d00c0 010 S...

Page 156: ...available in diagnostic mode Switching to diagnostic mode saves all configuration parameters so that they are restored before returning to normal operation Use the normalBoot command to restore the SD...

Page 157: ...he same channel Rescan the channel to update the configuration data The new device should be available to host systems with the same LUN as the old device scsiShow The scsiShow command lists all SCSI...

Page 158: ...control interface is enabled or disabled It also shows the LUN that is assigned to it whether enhanced tape performance features are enabled the MAC address of the Ethernet port and the SDG Router fi...

Page 159: ...rs board Name of the system board contained in the base unit up to 16 characters s n System board serial number up to 16 characters flash Size of the flash memory on the system board dram Size of the...

Page 160: ...2 0xc1ffc390 IBM 03570C11 5324 Tape Blk Size 32768 flags 7h 3 0xc1ffc290 IBM 03570C11 5324 Changer flags 7h value 4 0x4 Router The following list describes the example fields Idx Device Index in the...

Page 161: ...G Router to the customer Diagnostic test preparation Perform the following steps to verify proper operation of the SDG or a replaced FRU 1 Attach the service terminal to the SDG Router 2 Turn on the S...

Page 162: ...SDG Router Ethernet network parameters from the customer Configure the Ethernet port host name address routes and enable the Ethernet See the IBM TotalStorage DS4000 Product Installation Guide 2 Atta...

Page 163: ...ally available only in that country or region IBM power cord part number Cord specifics Used in these countries or regions 13F9940 250V 10A 2 8M Australia Fiji Kiribati Nauru New Zealand Papua New Gui...

Page 164: ...M Chile Italy Libyan Arab Jamahiriya 14F0087 250V 10A 2 8M Israel 1838574 250V 10A 2 8M Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivia Brazil Caicos Islands Canada Cayman Islands Co...

Page 165: ...S WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not...

Page 166: ...g on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently su...

Page 167: ...erence and 2 this device must accept any interference received including interference that may cause undesired operation Chinese class A compliance statement Attention This is a class A statement In a...

Page 168: ...ing to CISPR 22 European Standard EN 55022 The Limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed...

Page 169: ...em and the external fibre channel FC link and vice versa Also called an I O adapter host adapter or FC adapter advanced technology AT bus architecture A bus standard for IBM compatibles It extends the...

Page 170: ...enu community string The name of a community contained in each Simple Network Management Protocol SNMP message concurrent download A method of downloading and installing firmware that does not require...

Page 171: ...cs expansion unit EXP A feature that can be connected to a system unit to provide additional storage and processing capacity Extended Industry Standard Architecture EISA A bus standard for IBM compati...

Page 172: ...HBA See host bus adapter hdisk An AIX term representing a logical unit number LUN on an array host A system that is directly attached to the storage subsystem through a fibre channel input output I O...

Page 173: ...m 2 A fixed size portion of a logical volume A logical partition is the same size as the physical partitions in its volume group Unless the logical volume of which it is a part is mirrored each logica...

Page 174: ...hardware entity that performs data communications over the fibre channel link It is identifiable by a unique worldwide name It can act as an originator or a responder nonvolatile storage NVS A storag...

Page 175: ...input output I O through the active controller during normal operation and transparently reroutes I Os to the other controller in the redundant set if a controller or I O path fails remote mirroring...

Page 176: ...tains a value as long as power is supplied unlike dynamic random access memory DRAM which must be regularly refreshed It is however still volatile meaning that it can lose its contents when the power...

Page 177: ...ol Transmission Control Protocol Internet Protocol TCP IP A set of communication protocols that provide peer to peer connectivity functions for both local and wide area networks trap In the Simple Net...

Page 178: ...150 IBM TotalStorage DS4000 Hardware Maintenance Manual...

Page 179: ...ndex 108 FAStT EXP500 additional service information 111 parts listing 116 symptom to FRU index 115 FAStT200 and FAStT200 HA Type 3542 additional service information 36 diagnostics 39 general checkout...

Page 180: ...s listing 9 port status LEDs 4 symptom to FRU index 8 verifying GBIC and cable signal presence 4 Type 3526 fibre channel RAID controller additional service information 22 general checkout 21 parts lis...

Page 181: ...s Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your...

Page 182: ...pment Department GZW 9000 South Rita Road Tucson Arizona U S A 85744 0001 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

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Page 184: ...Printed in USA GC26 7702 00...