Diagnosing
a
Problem
Problem
Area
If...
Then...
Error
Message
Your
library
issues
an
Operator
Intervention...
You
will
know
when
an
Operator
Intervention
has
been
issued
when
the
Library
,
Drives
,
or
Media
button
at
the
bottom
of
the
Operator
Panel
screen
turns
yellow
or
red.
Operator
Interventions
are
also
indicated
by
the
amber
Operator
Intervention
Alert
LED
on
the
front
panel
of
the
library
to
the
right
of
the
power
button.
v
Touch
the
Library
,
Drives
,
or
Media
button
at
the
bottom
of
the
Operator
Panel
screen,
then
touch
Operator
Interventions
to
view
the
error
message(s).
v
After
reading
an
error
message,
touch
the
Resolve
button
to
display
the
suggested
resolution
for
the
problem.
v
Refer
to
for
more
information
about
the
Service
Action
Ticket
number
(T
xxx
).
The
resolution
for
an
Operator
Intervention
suggests
a
CRU
or
FRU
replacement...
Before
calling
IBM
to
order
a
replacement
CRU
or
to
request
FRU
replacement:
v
Refer
to
for
additional
information
on
resolving
the
problem.
v
Reseat
all
external
cables
and
terminators.
For
more
information,
see
v
Observe
the
LEDs
on
all
components
(For
more
information,
see
If
the
LEDs
on
a
component
indicate
that
there
is
a
problem,
reseat
the
component.
v
Open
the
library
doors
and
observe
all
internal
cable
connections,
such
as
the
flex
cable
on
the
Picker
Assembly.
v
If
possible,
power
cycle
the
library.
v
If
the
error
occurs
again,
replace
the
suspect
component.
A
TapeAlert
message
was
received...
Refer
to
You
are
experiencing
a
problem
with
your
library
and
no
Operator
Intervention
was
created...
If
after
trying
all
diagnostic
procedures
you
are
unable
to
resolve
the
problem,
refer
to
The
Operator
Panel
displays,
″
Error
-
cannot
Determine
Personality
″
...
1.
Power
cycle
the
library.
2.
If
the
same
message
appears,
replace
the
Compact
Flash
Card
(see
You
get
repeated
errors,
multiple
functions
surface
failure
messages,
or
T
xxx
codes...
Open
and
close
an
Access
Door
to
ensure
that
any
latent
error
handling
is
completed
and
to
enable
normal
library
robotic
function.
HTML
error
404
appear
on
computer
screen
when
trying
to
launch
the
Web
User
Interface...
1.
Verify
that
the
Ethernet
cable
is
properly
connected
at
both
ends.
2.
If
the
cable
is
properly
connected,
refer
to
Chapter
9.
Troubleshooting
9-3
Summary of Contents for System Storage TS3310
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