Problem
Area
If...
Then...
Operator
Panel
The
Operator
Panel
display
is
blank,
hung,
frozen,
or
a
visual
problem
occurs
(incorrect
characters,
missing
characters,
and
so
forth),
dim
display,
or
non-responsive
touchscreen...
1.
Verify
that
power
is
being
applied
to
the
library.
2.
Gather
failure
information
by
logging
in
to
the
Web
User
Interface
and
selecting
Service
Library
→
Capture
Log
.
3.
Cycle
library
power.
4.
Verify
that
you
are
running
the
latest
levels
of
library
and
drive
firmware,
then
upgrade
if
necessary
(see
5.
If
the
Operator
Panel
display
is
still
failing,
refer
to
Media
A
cartridge
leader
pin
has
detached
from
the
cartridge...
Reposition
the
leader
pin
(see
A
cartridge
is
not
ejecting
from
a
drive...
1.
Take
the
logical
library
to
which
the
drive
is
assigned
offline
(refer
to
2.
Open
the
I/O
Station
door(s),
then
open
the
Access
Door(s).
3.
Locate
the
drive
that
will
not
eject
the
cartridge,
then
locate
the
blue
Unload
Button
on
the
drive.
4.
Press
the
blue
Unload
Button
once.
The
Status
Light
located
to
the
left
of
the
Unload
Button
will
flash
green
while
the
drive
is
rewinding
and
unload
the
cartridge.
5.
If
the
cartridge
does
not
eject
from
the
drive,
refer
to
Tape
is
broken,
stretched,
folded
over,
or
wrinkled
inside
the
cartridge...
1.
Replace
the
tape
cartridge.
2.
Ensure
that
the
latest
available
drive
code
is
installed
(refer
to
If
the
problem
continues,
replace
the
drive
(refer
to
Firmware
A
firmware
(microcode)
problem
is
suspected...
Verify
that
you
are
running
the
latest
levels
of
library
and
drive
firmware,
then
upgrade
if
necessary
(see
If
new
firmware
does
not
resolve
the
problem,
refer
to
The
Library
firmware
does
not
complete
the
boot-up
process
and
appears
hung...
Failure
of
the
Working
screen
to
appear
on
the
Operator
Panel
indicates
that
the
boot-up
process
is
not
completing.
1.
Power
OFF
the
library
and
wait
at
least
one
minute
before
powering
ON
to
recover
the
problem.
2.
If
a
library
firmware
update
was
just
performed,
try
to
repeat
the
update
procedure.
Library
firmware
is
being
updated...
Additional
time
is
required
by
the
library
including
a
blank
screen
then
a
backlit
screen
before
the
Working
screen
appears.
All
firmware
(library
and
drive)
is
not
at
the
latest
level...
Refer
to
for
instructions
on
updating
all
of
the
components
which
are
not
at
the
latest
level.
The
procedure
will
direct
you
to
the
IBM
web
site
to
check
for
latest
firmware
levels.
9-4
TS3310
Tape
Library
Setup
and
Operator
Guide
Summary of Contents for System Storage TS3310
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Page 274: ...Part Number 95P2271 Printed in USA GA32 0477 00 1P P N 95P2271...