E-mailing
Logs
Logs
provide
a
summary
of
the
current
status
of
the
library,
and
include
configuration
settings
and
information
provided
in
Operator
Interventions.
Capture
current
logs
of
the
library
both
before
and
after
you
perform
service.
To
current
logs:
1.
Ensure
that
no
applications
are
accessing
the
library.
If
a
Progress
Screen
is
open,
wait
until
it
closes
before
attempting
to
generate
the
logs.
2.
Capture
a
current
library
log.
To
capture
a
library
log
from
the
Web
User
Interface,
select
Service
Library
→
Capture
Log
.
3.
When
requested
by
IBM,
attach
the
log
to
an
message
and
send
it
to
IBM
Technical
Support
for
further
diagnosis.
Pre-Call
Checklist
If
you
have
questions
or
problems
concerning
the
library,
perform
the
following
steps
before
placing
a
call
to
IBM
Technical
Support.
Note:
Where
instructions
refer
you
to
the
web,
visit
http://www.ibm.com/storage/support/lto
1.
Verify
that
you
have
exhausted
all
troubleshooting
options
(refer
to
2.
Verify
that
the
drive’s
firmware
is
at
the
most
recent
level
(see
To
determine
the
latest
release
of
firmware,
visit
the
web.
3.
Verify
that
your
device
drivers
are
at
the
most
recent
level
(see
your
server
(host)
manual
for
instructions).
v
For
the
latest
release
of
IBM
device
drivers,
visit
the
web.
v
For
the
latest
release
of
device
drivers
by
Independent
Software
Vendors
(ISVs),
visit
the
appropriate
third-party
web
site.
4.
Verify
whether
your
hardware
and
software
configuration
is
supported.
To
determine
the
latest
supported
attachments,
visit
the
web.
5.
Perform
a
general
checkup
of
the
hardware
and
connections:
v
Ensure
that
you
are
using
the
correct
SCSI
terminator
and
that
you
are
not
mistakenly
using
a
SCSI
wrap
plug.
v
Ensure
that
the
SCSI
cable
connector
does
not
contain
bent
or
recessed
pins.
v
Ensure
that
all
retention
screws
for
the
SCSI
cable
and
terminator
are
securely
tightened.
6.
If
you
still
have
a
problem
after
completing
the
above
steps,
see
Contacting
IBM
Technical
Support
v
Perform
the
steps
in
before
placing
a
call
to
IBM
Technical
Support.
v
Prior
to
calling
IBM
Technical
Support,
the
customer
is
responsible
for
following
IBM’s
published
LTO
diagnostic
procedures
including
any
needed
update
to
the
latest
level
of
firmware.
For
details,
visit
http://www.ibm.com/storage/support/lto
v
The
IBM
Support
Center
will
assist
with
problem
determination
and
initiate
shipment
of
a
replacement
part,
if
needed,
to
the
customer’s
location.
Chapter
9.
Troubleshooting
9-15
Summary of Contents for System Storage TS3310
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