transportation
costs,
both
ways,
are
paid
by
IBM.
The
replacement
part
becomes
the
property
of
the
customer
in
exchange
for
the
failed
part,
which
becomes
the
property
of
IBM.
The
customer
is
responsible
for
packing
the
failed
part
into
the
shipping
carton
that
contained
the
replacement
part.
Failure
to
return
the
failed
part
to
IBM
within
30
days
will
result
in
the
customer
being
billed
for
the
new
list
price.
The
customer
is
responsible
for
installing
and
setting
up
the
CRU
replacement
part.
All
FRU
replacement
parts
will
be
installed
by
an
authorized
IBM
Service
Representative.
v
Failure
to
use
the
carton
in
which
the
replacement
part
was
received,
or
failure
to
otherwise
properly
pack
the
returned
part,
could
result
in
charges
being
incurred
by
the
customer
for
damage
to
the
failed
part
during
shipment.
v
Before
calling
support,
follow
these
steps
which
will
help
you
take
full
advantage
of
your
call:
1.
Be
prepared
to
provide
library
and
drive
firmware
levels
currently
installed.
2.
Review
all
documentation
carefully.
(Experience
has
demonstrated
that
most
questions
are
answered
in
your
documentation.)
3.
Be
prepared
to
explain
whether
the
software
or
hardware
has
worked
properly
at
anytime
in
the
past.
Have
you
changed
anything
recently?
4.
Pinpoint
the
exact
location
of
your
problem,
if
possible.
Note
the
steps
that
led
to
the
problem.
Can
you
duplicate
the
problem
or
is
it
a
one-time
occurrence?
5.
Note
any
error
messages
displayed
on
your
PC
monitor
or
file
server.
Write
down
the
exact
error
message.
6.
If
at
all
possible,
call
while
at
your
computer,
with
the
library
installed
and
turned
on.
7.
If
running
on
a
network,
have
all
relevant
information
available
(that
is,
type,
version
number,
network
hardware,
and
so
on).
8.
Be
prepared
to
provide:
–
Machine
type
and
Model
name(s)
–
Serial
number
of
the
library
(front
of
the
control
module
on
the
label
underneath
the
power
button)
–
Software
version
numbers
–
Device
driver
information
–
Host
application
name
and
version
–
Hardware
configuration,
including
firmware
versions,
date,
and
number
–
Type
of
host,
operating
system
version,
clock
speed,
RAM,
network
type,
network
version,
and
any
special
boards
installed
–
A
brief
description
of
the
problem
Having
this
information
available
when
you
call
for
customer
assistance
will
enable
support
personnel
to
resolve
your
problem
in
the
most
efficient
manner
possible.
v
To
contact
IBM
Technical
Support:
–
In
the
USA:
1-800-IBM_SERV
(1-800-426-7378)
–
All
other
Countries/Regions:
–
To
open
a
Service
Request
online:
Under
Get
Support
,
click
Open
a
Service
Request
.
9-16
TS3310
Tape
Library
Setup
and
Operator
Guide
Summary of Contents for System Storage TS3310
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