Troubleshooting
Steps:
To
proceed
with
troubleshooting
the
library
should
be
taken
out
of
service.
v
All
host
operations
should
be
quiesced
by
the
user.
v
All
logical
libraries
should
be
taken
offline.
It
may
take
several
minutes
to
achieve
offline
state
for
all
partitions
depending
on
host
commands
in
progress.
Do
you
want
to
set
all
logical
libraries
to
offline
at
this
time?
v
No
-
You
have
elected
to
troubleshoot
at
a
later
time.
Ticket
will
remain
open.
v
Yes
-
Open
all
I/O
Station
doors.
Select
Self
Test
to
trigger
the
library
to
verify
all
doors
are
open.
–
Self
Test
Failed
-
Test
failed.
Door
X
is
not
detected
open.
Replace
I/O
Station
assembly.
–
Self
Test
Passed
-
Door
open
test
passed.
Close
all
I/O
Station
doors.
Select
Self
Test
to
trigger
the
library
to
verify
all
I/O
Station
doors
are
closed.
-
Self
Test
Failed
-
Test
failed.
Door
X
is
not
detected
closed.
Replace
I/O
Station
Assembly.
-
Self
Test
Passed
-
Door
closed
test
passed.
Select
Self
Test
to
trigger
the
library
to
verify
that
all
I/O
station
locks
can
be
locked
and
opened.
v
Self
Test
Failed
-
Test
failed.
Lock
X
is
not
opening
and
closing
properly.
Replace
I/O
Station
Lock
Assembly.
v
Self
Test
Passed
-
Lock
test
passed.
Attempt
to
open
all
I/O
Station
doors
to
confirm
that
doors
are
locked.
Did
any
of
the
doors
open?
–
Yes
-
I/O
Station
door
X
opened
when
the
lock
should
have
prevented
it.
Replace
I/O
station
Lock
assembly.
–
No
-
Doors
locked
shut
test
passed.
The
system
will
now
attempt
to
locate
the
I/O
Station
magazines
with
the
robotics.
-
Self
Test
Failed
-
I/O
Station
magazine
X
in
I/O
Station
Y
cannot
be
properly
calibrated.
Replace
I/O
station
assembly
and
magazine.
-
Self
Test
Passed
-
All
self
tests
have
passed.
The
original
problem
has
been
resolved.
Ticket
has
been
closed.
Monitor
for
reoccurrence.
DR012:
Host
Cabling
Diagnostic
Problem:
A
tape
drive
has
detected
a
hardware
type
problem
on
the
host
interface.
this
can
be
caused
by
loose
or
contaminated
FC
(Fibre
Channel)
or
SCSI
connections.
Troubleshooting
Step:
Check
the
external
drive
cabling
and
connections
for
completeness
or
possible
damage.
DR014:
Write
Protect
or
WORM
Diagnostic
Problem:
A
back
up
application
attempted
to
write
data
to
a
write
protected
or
WORM
cartridge.
10-34
TS3310
Tape
Library
Setup
and
Operator
Guide
Summary of Contents for System Storage TS3310
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