Resolution
Perform
Before
closing
the
ticket,
perform
the
following:
1.
If
a
magazine
cell
is
blocked
by
foreign
material,
remove
the
foreign
material.
2.
If
a
magazine
is
not
clipped
in
and
seated
correctly,
reseat
the
magazine.
3.
If
your
library
is
reporting
an
invalid
inventory,
verify
that
you
have
purchased
and
entered
your
Capacity
Expansion
key.
To
determine
the
number
of
available
slots
in
your
library:
v
From
the
Operator
Panel,
view
the
Capacity
View
home
screen.
v
From
the
Web
User
Interface,
select
Monitor
System
→
System
Summary
.
If
the
number
of
available
slots
is
incorrect,
re-enter
your
Capacity
Expansion
license
key
by
selecting
Setup
→
License
from
the
Operator
Panel.
4.
If
the
destination
cell
contains
a
cartridge
that
has
a
damaged
label
or
is
unlabeled,
remove
the
damaged
label,
if
necessary,
then
apply
a
new
label
to
the
cartridge.
5.
Power
cycle
the
library.
6.
If
the
problem
persists,
refer
to
for
additional
diagnostic
procedures.
.
T005:
X,
Y,
Θ
motion
profile
failure,
cartridge
in
Picker,
motion
NOT
OK
Description
An
unrecoverable
motion
failure
occurs
during
a
move
with
a
cartridge
in
the
Picker.
This
problem
only
occurs
during
a
move
and
NOT
a
get
or
put.
Because
the
tape
is
in
the
picker,
tape
recovery
must
be
a
part
of
the
resolution
strategy.
This
ticket
cause
specifically
excludes
any
Z-axis
motion
failures
that
are
typically
associated
with
get
or
put
actions.
Specifically
included
are
motion
failures
that
occur
while
pivoting,
moving
on
the
X-axis,
or
moving
on
the
Y-axis.
Detection
Scenarios
1.
A
specified
move
in
the
X-axis
cannot
complete.
2.
A
specified
move
in
the
Y-axis
cannot
complete.
3.
A
specified
movement
in
the
Θ
-axis
cannot
complete.
Root
Causes
1.
A
large
number
of
electrical
hardware
failures.
Code
or
hardware
detects
that
motion
control
is
not
occurring
properly
(encoder
issues,
motor
driving
circuit
issues,
motor
winding
issues,
cable
connection
issues,
etc.).
2.
A
relatively
small
number
of
mechanical
hardware
errors
that
do
not
result
in
the
detection
of
a
complete
obstruction
but
where
motion
control
does
not
appear
to
be
normal
(contamination
or
damage
to
encoder
wheel,
high
friction,
etc).
Chapter
10.
Service
Action
Tickets
(Txxx)
and
Diagnostic
Resolutions
(DRxxx)
10-5
Summary of Contents for System Storage TS3310
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