DR009:
AC
Failure
Diagnostic
Problem
:
The
facility
AC
power
appears
to
be
failed
on
a
power
supply.
This
can
be
the
result
of
the
facility
power
actually
being
off,
the
power
switch
on
the
power
supply
being
turned
off,
or
an
actual
failure
in
the
power
supply.
Troubleshooting
Steps:
1.
Check
the
facility
AC
power
and
the
power
supply
power
switch.
2.
Correct
them
if
necessary
and
Close
the
ticket.
3.
If
the
facility
AC
power
and
the
power
supply
power
switch
are
OK,
perform
the
following:
v
v
DR010:
Expansion
Module
Connectivity
Diagnostic
Problem
:
The
library
requires
two
connectors
to
be
plugged
into
two
specific
ports
on
the
rear
of
the
library
in
order
to
automatically
detect
its
configuration.
In
a
multi-module
system,
these
plugs
are
placed
in
the
expansion
modules
at
the
very
top
and
bottom
of
the
vertical
stacking.
In
addition,
cables
must
connect
modules
together.
Troubleshooting
Steps:
Are
the
terminators
and
all
module
to
module
cables
plugged
in
properly?
v
No
-
You
reported
that
the
cables
and
terminators
were
not
plugged
in
correctly.
Power
down
the
library,
plug
the
cables
in
and
power
the
library
back
on.
When
the
library
powers
up,
it
should
detect
the
presence
of
the
cables
and
terminators
and
properly
configure
itself.
v
Yes
-
Place
both
terminators
on
the
CM
to
begin
isolating
the
problem.
You
may
back
up
or
proceed
with
the
Self
Test.
–
Self
Test
Failed
-
Self
Test
failed.
Contact
IBM
Service
to
order
replacement
terminators.
See
product
documentation
to
determine
how
to
order
parts.
–
Self
Test
Passed
-
Self
Test
passed.
Both
terminators
and
the
control
module
are
working
properly.
Continue
to
isolate
the
failure
by
plugging
the
terminator
into
the
first
upper
module
and
installing
the
module-to-module
communication
cable.
Once
the
terminator
and
cables
are
installed,
perform
the
Self
Test
again.
If
there
is
no
upper
expansion
module,
select
the
Next
button.
-
Self
Test
Failed
-
Self
Test
failed.
Contact
IBM
Service
to
order
replacement
cable
or
upper
expansion
module.
See
product
documentation
to
determine
how
to
order
parts.
-
Self
Test
Passed
-
Upper
expansion
module
Self
Test
passed
or
there
was
no
upper
expansion
module.
Continue
to
isolate
the
failure
by
plugging
the
terminator
into
the
first
lower
module
and
installing
the
module-to-module
communication
cable.
Once
the
terminator
and
cables
are
installed,
perform
the
Self
Test
again.
If
there
is
no
lower
module,
select
the
Next
button.
v
Self
Test
Failed
-
Self
Test
failed.
Contact
IBM
Service
to
order
replacement
cable
or
lower
expansion
module.
See
product
documentation
to
determine
how
to
order
parts.
v
Self
Test
Passed
-
All
self
testing
has
passed.
Problem
is
no
longer
detected.
The
library
must
be
power
cycled
for
the
module
configuration
to
be
fully
invoked
as
the
intended
operating
configuration.
DR011:
I/E
(I/O
Station)
Lock
Diagnostic
(a
Library
Verify
Test)
Problem:
The
library
cannot
lock
or
unlock
the
I/O
Station
in
module
n
.
Chapter
10.
Service
Action
Tickets
(Txxx)
and
Diagnostic
Resolutions
(DRxxx)
10-33
Summary of Contents for System Storage TS3310
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