Troubleshooting
Step:
Determine
whether
the
cartridge
should
be
write
protected
or
not.
If
not,
export
the
cartridge
via
your
back
up
application
and
correct
the
problem
be
manually
changing
the
write
protect
switch
on
the
cartridge.
If
the
cartridge
is
correctly
set
as
a
″
read
only
″
tape,
investigate
your
host
application
to
determine
why
a
write
was
attempted.
DR015:
Unsupported
Format
Diagnostic
Problem:
A
cartridge
has
been
loaded
into
a
drive
that
is
not
a
correct
format.
There
are
several
common
scenarios:
1.
Firmware
update
cartridge
loaded
as
a
data
cartridge
2.
Cleaning
cartridge
loaded
as
a
data
cartridge
3.
Data
cartridge
loaded
as
a
FUP
(FMR)
cartridge
4.
Data
cartridge
loaded
as
a
cleaning
cartridge
Troubleshooting
Step:
If
the
cartridge
was
loaded
to
the
drive
via
the
Library
GUI,
export
the
cartridge
via
the
library
Operations
→
Media
→
Export
function.
Import
the
proper
type
of
cartridge
for
the
desired
operation
and
continue.
If
the
cartridge
was
loaded
to
the
drive
via
a
host
application,
export
the
cartridge
via
the
host
application.
Import
the
proper
type
of
cartridge
for
the
desired
operation
and
continue.
DR018:
Manually
Clean
Drive
Problem:
A
drive
has
reported
that
it
requires
cleaning
and
the
library
cleaning
function
is
not
enabled.
Troubleshooting
Step:
1.
Enable
the
library
cleaning
function,
import
a
cleaning
cartridge,
and
clean
the
drive.
OR
2.
Use
host
application
cleaning
tools
to
clean
the
drive.
DR019:
Door
Open
Diagnostic
Problem:
One
of
the
library’s
Access
Doors
has
been
opened.
There
are
two
basic
scenarios
to
recover
from:
1.
Door
open
did
NOT
interrupt
a
library
MOVE
MEDIA.
2.
Door
open
DID
interrupt
a
library
MOVE
MEDIA.
Chapter
10.
Service
Action
Tickets
(Txxx)
and
Diagnostic
Resolutions
(DRxxx)
10-35
Summary of Contents for System Storage TS3310
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