DR024:
Close
IO
Door
Problem:
An
I/O
Station
door
is
open
but
the
library
requires
it
to
be
closed
to
continue
operation.
Troubleshooting
Step:
Close
the
I/O
Station
door
and
close
the
Ticket.
DR026:
Unsupported
Module
Configuration
Problem:
When
bar
code
scanning
the
module
serial
numbers
inside
the
library,
the
detected
module
configuration
is
not
supported
by
the
library
firmware.
Troubleshooting
Steps:
Contact
IBM
Technical
Support
(see
to
determine
why
your
module
configuration
is
not
supported.
If
your
configuration
is
valid,
new
library
firmware
may
be
available
that
does
support
it.
DR028:
Motion
Obstruction
Diagnostic
Problem:
The
library
robot
has
failed
to
Perform
a
motion.
It
appears
that
the
motion
has
been
obstructed
by
a
foreign
object
or
a
misplaced
cartridge.
Troubleshooting
Steps:
1.
Open
the
Main
Access
Door(s)
and
look
for
any
obvious
foreign
objects
or
tapes
obstructing
motion.
2.
Look
under
the
robot
to
make
sure
that
there
is
no
tape
or
other
hidden
obstruction
on
the
floor
of
the
library.
3.
Close
the
doors
and
wait
for
the
System
to
complete
initialization.
4.
Use
the
Tools>Service>Library>Robot
Test
to
exercise
the
robot
and
verify
that
the
obstruction
is
cleared.
v
If
the
test
fails,
contact
IBM
Technical
Support
for
further
troubleshooting.
Refer
to
v
If
the
test
passes,
the
obstruction
is
cleared.
Monitor
for
reoccurrence.
DR029:
Drive
Communication
Loss
Resolution
Problem:
The
system
can
no
longer
communicate
with
a
drive
sled.
There
are
a
few
scenarios
that
can
create
this
problem.
1.
A
user
removed
a
drive
sled
2.
A
hardware
failure
that
results
in
the
drive
appearing
to
be
disconnected.
Troubleshooting
Steps:
1.
If
the
drive
was
intentionally
removed
close
this
problem.
2.
If
the
problem
occurred
during
Operation,
make
sure
the
sled
was
properly
installed.
Check
the
screws
on
the
drive
to
make
sure
they
are
tight
and
the
drive
is
mounted
flush
to
the
library
chassis.
3.
Check
for
other
problems.
There
are
other
problems
such
as
T066-Drive
Power
Fuse
Blown,
that
can
cause
communication
loss.
4.
If
the
steps
above
do
not
resolve
problem,
replace
the
drive.
Chapter
10.
Service
Action
Tickets
(Txxx)
and
Diagnostic
Resolutions
(DRxxx)
10-37
Summary of Contents for System Storage TS3310
Page 1: ...IBM System Storage TS3310 Tape Library Setup and Operator Guide GA32 0477 00...
Page 2: ......
Page 3: ...IBM System Storage TS3310 Tape Library Setup and Operator Guide GA32 0477 00...
Page 6: ...iv TS3310 Tape Library Setup and Operator Guide...
Page 12: ...x TS3310 Tape Library Setup and Operator Guide...
Page 14: ...xii TS3310 Tape Library Setup and Operator Guide...
Page 22: ...xx TS3310 Tape Library Setup and Operator Guide...
Page 24: ...xxii TS3310 Tape Library Setup and Operator Guide...
Page 42: ...1 18 TS3310 Tape Library Setup and Operator Guide...
Page 54: ...2 12 TS3310 Tape Library Setup and Operator Guide...
Page 63: ...a66ug019 Figure 3 6 Rails installed in rack front view Chapter 3 Installing the Library 3 9...
Page 78: ...3 24 TS3310 Tape Library Setup and Operator Guide...
Page 86: ...4 8 TS3310 Tape Library Setup and Operator Guide...
Page 98: ...5 12 TS3310 Tape Library Setup and Operator Guide...
Page 106: ...6 8 TS3310 Tape Library Setup and Operator Guide...
Page 220: ...11 22 TS3310 Tape Library Setup and Operator Guide...
Page 226: ...12 6 TS3310 Tape Library Setup and Operator Guide...
Page 236: ...A 10 TS3310 Tape Library Setup and Operator Guide...
Page 240: ...B 4 TS3310 Tape Library Setup and Operator Guide...
Page 266: ...F 8 TS3310 Tape Library Setup and Operator Guide...
Page 273: ......
Page 274: ...Part Number 95P2271 Printed in USA GA32 0477 00 1P P N 95P2271...
