DR030:
Drive
Load
Failure
Resolution
Problem:
The
robot
was
unable
to
load
a
tape
Drive.
The
robot
motion
completed
normally
but
the
drive
did
not
report
that
it
successfully
loaded
the
tape.
There
are
two
possible
scenarios
that
can
lead
to
this
problem:
1.
The
drive
hardware
is
not
functioning
properly.
2.
The
robot
hardware
is
not
functioning
properly.
Troubleshooting:
1.
The
problem
is
most
likely
isolated
to
the
specific
drive
referenced
under
the
Details
button.
However,
check
for
the
same
problem
being
reported
for
other
drives
in
the
system.
2.
If
this
same
problem
is
reported
on
multiple
drives,
contact
IBM
Technical
Support
for
picker
replacement.
3.
If
this
problem
is
isolated
to
an
individual
drive,
contact
IBM
Technical
Support
for
drive
replacement.
DR031:
Robot
Initialization
Resolution
Problem:
During
a
power
on
or
after
closing
library
main
access
doors,
the
robot
did
not
initialize
properly.
A
common
cause
for
this
problem
is
an
unplugged
cable
that
leads
to
the
robot.
Other
permanent
hardware
failures
that
result
in
loss
of
connection
to
the
robot
can
also
be
a
root
cause.
Troubleshooting
Steps:
1.
Open
the
library
main
access
doors.
This
will
allow
access
to
the
robot
and
remove
power
from
the
robot.
Check
for
any
obvious
disconnected
cables
leading
to
the
robot.
2.
If
any
disconnected
cables
are
discovered,
plug
them
in
and
close
all
main
access
doors.
The
robot
automatically
attempt
to
initialize.
3.
If
no
problem
is
found
or
the
robot
still
fails,
contact
IBM
Technical
Support.
DR032:
Control
Path
Failure
Resolution
Problem:
A
control
path
to
a
library
has
failed.
It
is
likely
that
a
drive
sled
failure
is
being
reported
as
a
separate
problem.
In
libraries
with
more
than
one
drive
you
have
the
option
to
use
an
alternate
drive
as
the
control
path
if
your
host
connection
architecture
permits
it.
Changing
the
control
path
can
be
a
temporary
work
around
until
the
original
drive
problem
is
corrected
OR
a
permanent
change
in
your
setup.
Procedure:
1.
Use
the
functions
under
the
Setup>
Control
Path
menu
to
switch
the
control
path.
2.
Whether
you
change
the
control
path
or
not,
you
may
Close
this
problem.
3.
Any
associated
drive
problem
must
be
resolved
separately.
DR033:
Drive
Sled
Auto
Level
Resolution
Problem:
The
library
has
attempted
to
change
the
firmware
level
in
a
drive
sled
but
the
process
failed.
10-38
TS3310
Tape
Library
Setup
and
Operator
Guide
Summary of Contents for System Storage TS3310
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