806f010c-2010ffff
Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 16)
Explanation:
This message is for the use case when
an implementation has detected a Memory
uncorrectable error.
Internal Event:
No
Severity:
Error
Alert Category:
Critical - Memory
Serviceable:
Yes
CIM Information: Prefix:
PLAT and
ID:
0138
SNMP Trap ID:
41
Automatically notify Support:
Yes
User response:
1.
Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2.
Swap the affected DIMMs (as indicated by the error
LEDs on the system board or the event logs) to a
different memory channel or microprocessor.
3.
If the problem follows the DIMM, replace the failing
DIMM.
4.
(Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
5.
(Trained technician only) Remove the affected
microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is
found, replace the system board.
6.
(Trained technician only) Replace the affected
microprocessor.
7.
Manually re-enable all affected DIMMs if the server
firmware version is older than UEFI v1.10. If the
server firmware version is UEFI v1.10 or newer,
disconnect and reconnect the server to the power
source and restart the server.
8.
(Trained Service technician only) Replace the
affected microprocessor.
806f010c-2581ffff
Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName]. (All
DIMMS)
Explanation:
This message is for the use case when
an implementation has detected a Memory
uncorrectable error.
Internal Event:
No
Severity:
Error
Alert Category:
Critical - Memory
Serviceable:
Yes
CIM Information: Prefix:
PLAT and
ID:
0138
SNMP Trap ID:
41
Automatically notify Support:
Yes
User response:
1.
Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2.
Swap the affected DIMMs (as indicated by the error
LEDs on the system board or the event logs) to a
different memory channel or microprocessor.
3.
If the problem follows the DIMM, replace the failing
DIMM.
4.
(Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
5.
(Trained technician only) Remove the affected
microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is
found, replace the system board.
6.
(Trained technician only) Replace the affected
microprocessor.
7.
Manually re-enable all affected DIMMs if the server
firmware version is older than UEFI v1.10. If the
server firmware version is UEFI v1.10 or newer,
disconnect and reconnect the server to the power
source and restart the server.
8.
(Trained Service technician only) Replace the
affected microprocessor.
One of the DIMMs :
806f010f-2201ffff
The System
[ComputerSystemElementName]
encountered a firmware hang.
(Firmware Error)
Explanation:
This message is for the use case when
an implementation has detected a System Firmware
Hang.
Internal Event:
No
Severity:
Error
Alert Category:
System - Boot failure
Serviceable:
Yes
CIM Information: Prefix:
PLAT and
ID:
0186
SNMP Trap ID:
25
Automatically notify Support:
No
User response:
1.
Make sure the server meets the minimum
configuration to start (see Power-supply LEDs).
806f010c-2010ffff • 806f010f-2201ffff
86
System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide
Summary of Contents for System x iDataPlex dx360 M4 7912
Page 1: ...System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determination and Service Guide...
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Page 3: ...System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determination and Service Guide...
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Page 392: ...374 System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determination and Service Guide...
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Page 400: ...Part Number 46W8218 Printed in USA 1P P N 46W8218...
