v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 4, “Parts listing, System x3690 X5 Types 7147, 7148, 7149, and 7192,” on page 249 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
0010002
Microprocessor not supported.
1.
Reseat the following components one at a time, in
the order shown, restarting the server each time.
a.
(Trained service technician only)
Microprocessor 1.
b.
(Trained service technician only)
Microprocessor 2 (if installed.)
2.
(Trained service technician only) Remove
microprocessor 2 and restart the server.
3.
(Trained service technician only) Remove
microprocessor 1 and install microprocessor 2 in
the microprocessor 1 connector. Restart the server.
If the error is corrected, then microprocessor 1 is
bad and must be replaced.
4.
Replace the following components one at a time,
in the order shown, restarting the server each
time.
a.
(Trained service technician only)
Microprocessor 1.
b.
(Trained service technician only)
Microprocessor 2.
c.
(Trained service technician only) System
board.
0011000
Invalid microprocessor type.
1.
Update the server firmware to the latest level (see
“Updating the firmware” on page 397).
2.
(Trained service technician only) Remove and
replace the affected microprocessor (error LED is
lit) with a supported type (see “Removing a
microprocessor and heat sink” on page 349 and
“Replacing a microprocessor and heat sink” on
page 351).
0011002
Microprocessor mismatch.
1.
Run the Setup utility and select
System
Information
→
System Summary
→
Processor
to
view the microprocessor information to compare
the installed microprocessor specifications.
2.
(Trained service technician only) Remove and
replace one of the microprocessors so that they
both match (see “Removing a microprocessor and
heat sink” on page 349 and “Replacing a
microprocessor and heat sink” on page 351).
Chapter 3. Diagnostics
39
Summary of Contents for System x3690 X5
Page 1: ...System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 2: ......
Page 3: ...System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 8: ...vi System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 13: ...Safety statements Safety xi...
Page 22: ...4 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 266: ...248 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 278: ...260 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 386: ...368 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 407: ...1 2 Chapter 5 Removing and replacing components 389...
Page 444: ...426 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 454: ...436 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 461: ...weight of memory enclosure 28 Index 443...
Page 462: ...444 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 463: ......
Page 464: ...Part Number 47C8865 Printed in USA 1P P N 47C8865...
