v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 4, “Parts listing, System x3690 X5 Types 7147, 7148, 7149, and 7192,” on page 249 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
0051009
No memory detected.
1.
Make sure that the server contains DIMMs.
2.
Reseat the DIMMs.
3.
Install DIMMs in the correct sequence (see
“Replacing a memory module” on page 296).
005100A
No usable memory detected.
1.
Make sure that the server contains DIMMs.
2.
Reseat the DIMMs.
3.
Install DIMMs in the correct sequence (see
“Replacing a memory module” on page 296).
4.
Clear CMOS memory to re-enable all the memory
connectors (see Table 2 on page 21).
0058001
PFA threshold exceeded
1.
Check IBM support site for an applicable RETAIN
tip or firmware update that applies to this
memory error.
2.
At the next maintenance opportunity, swap the
affected DIMM (as indicated by the light path
LED or event log entry) to a different memory
channel. See “Replacing a memory module” on
page 296 for information on DIMM population
sequence.
3.
If the PFA re-occurs (on the same DIMM), replace
the affected DIMM as indicated by the light path
LED or event log entry (check for previous
history of PFA).
4.
If the problem remains with the same DIMM
connector, inspect the DIMM connector for debris
or damage. If the DIMM connector is damaged,
(train technician only) replace the system board.
0058007
DIMM population is unsupported.
1.
Reseat the DIMMs, and then restart the server.
2.
Remove the lowest-numbered DIMM pair of
those that are identified, and replace it with an
identical pair of known good DIMMs, then restart
the server.
3.
Return the removed DIMMs, one pair at a time,
to their original connectors, restarting the server
after each pair, until a pair fails. Replace the
DIMMs in the failed pair with identical known
good DIMMs, restarting the server after each
DIMM is installed. Replace the failed DIMM.
Repeat this step until you have tested all removed
DIMMs.
4.
(Trained service technician only) Replace the
system board.
Chapter 3. Diagnostics
41
Summary of Contents for System x3690 X5
Page 1: ...System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 2: ......
Page 3: ...System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 8: ...vi System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 13: ...Safety statements Safety xi...
Page 22: ...4 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 266: ...248 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 278: ...260 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 386: ...368 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 407: ...1 2 Chapter 5 Removing and replacing components 389...
Page 444: ...426 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 454: ...436 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 461: ...weight of memory enclosure 28 Index 443...
Page 462: ...444 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 463: ......
Page 464: ...Part Number 47C8865 Printed in USA 1P P N 47C8865...
