Serial-device problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 4, “Parts listing, System x3690 X5 Types 7147, 7148, 7149, and 7192,” on page 249 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
Symptom
Action
The number of serial ports that
are identified by the operating
system is less than the number
of installed serial ports.
1.
Make sure that:
v
Each port is assigned a unique address in the Setup utility and none of the
serial ports is disabled.
v
The serial-port adapter (if one is present) is seated correctly.
2.
Reseat the serial port adapter.
3.
Replace the serial port adapter.
A serial device does not work.
1.
Make sure that:
v
The device is compatible with the server.
v
The serial port is enabled and is assigned a unique address.
v
The device is connected to the correct connector (see “Server internal LEDs,
connectors, and jumpers” on page 18).
2.
Reseat the following components:
a.
Failing serial device
b.
Serial cable
3.
Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time.
4.
(Trained service technician only) Replace the system board.
ServerGuide problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 4, “Parts listing, System x3690 X5 Types 7147, 7148, 7149, and 7192,” on page 249 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
Symptom
Action
The
ServerGuide Setup and
Installation
CD will not start.
1.
Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD or DVD drive. See the readme file that is part of the
ISO image at http://www-947.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=TOOL-CENTER.
2.
Make sure that you burned the CD or DVD from an image (do not burn the
CD or DVD ISO file as a data disk)
3.
Make sure that you burn the CD or DVD as
disk at once
(not track at once).
4.
If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
5.
If more than one CD or DVD drive is installed, make sure that only one drive
is set as the primary drive. Start the CD from the primary drive.
Chapter 3. Diagnostics
65
Summary of Contents for System x3690 X5
Page 1: ...System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 2: ......
Page 3: ...System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 8: ...vi System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 13: ...Safety statements Safety xi...
Page 22: ...4 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 266: ...248 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 278: ...260 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 386: ...368 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 407: ...1 2 Chapter 5 Removing and replacing components 389...
Page 444: ...426 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 454: ...436 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 461: ...weight of memory enclosure 28 Index 443...
Page 462: ...444 System x3690 X5 Types 7147 7148 7149 and 7192 Problem Determination and Service Guide...
Page 463: ......
Page 464: ...Part Number 47C8865 Printed in USA 1P P N 47C8865...
