background image

Attention:

  

Incomplete

 

insertion

 

might

 

cause

 

damage

 

to

 

the

 

server

 

or

 

the

 

ServeRAID-8i

 

adapter.

 

2.

   

Position

 

the

 

ServeRAID-8i

 

adapter

 

so

 

that

 

the

 

metal

 

locking

 

clasp

 

is

 

at

 

the

 

rear

 

of

 

the

 

server;

 

then,

 

press

 

the

 

ServeRAID-8i

 

adapter

 

firmly

 

into

 

the

 

connector.

 

3.

   

Install

 

the

 

top

 

cover

 

(see

 

“Top

 

cover

 

and

 

bezel”).

 

4.

   

Slide

 

the

 

server

 

into

 

the

 

rack.

 

5.

   

Connect

 

the

 

cables

 

and

 

power

 

cords

 

(see

 

“Connecting

 

the

 

cables”

 

on

 

page

 

34

 

for

 

cabling

 

instructions).

 

6.

   

Turn

 

on

 

all

 

attached

 

devices

 

and

 

the

 

server.

Top

 

cover

 

and

 

bezel

 

Attention:

  

Operating

 

the

 

server

 

for

 

more

 

than

 

2

 

minutes

 

with

 

the

 

top

 

cover

 

removed

 

might

 

damage

 

server

 

components.

 

For

 

proper

 

cooling

 

and

 

airflow,

 

replace

 

the

 

top

 

cover

 

before

 

turning

 

on

 

the

 

server.

 

To

 

remove

 

the

 

top

 

cover

 

and

 

bezel,

 

complete

 

the

 

following

 

steps:

 

1.

   

Read

 

the

 

safety

 

information

 

that

 

begins

 

on

 

page

 

“Safety”

 

on

 

page

 

vii

 

and

 

“Installation

 

guidelines”

 

on

 

page

 

31.

 

2.

   

If

 

you

 

are

 

installing

 

or

 

replacing

 

a

 

non-hot-swap

 

component,

 

turn

 

off

 

the

 

server

 

and

 

all

 

peripheral

 

devices,

 

and

 

disconnect

 

the

 

power

 

cords

 

and

 

all

 

external

 

cables.

 

3.

   

Slide

 

the

 

server

 

out

 

of

 

the

 

rack

 

until

 

the

 

slide

 

rails

 

lock

 

into

 

place.

 

Bezel

Top cover

Cover release
latch

  

  

4.

   

Lift

 

the

 

cover-release

 

latch.

 

The

 

cover

 

slides

 

to

 

the

 

rear

 

approximately

 

13

 

mm

 

(0.5

 

inch).

 

Lift

 

the

 

cover

 

off

 

the

 

server.

 

5.

   

Press

 

on

 

the

 

bezel

 

retention

 

tabs

 

at

 

the

 

top

 

edge

 

of

 

the

 

bezel,

 

and

 

pull

 

the

 

top

 

of

 

the

 

bezel

 

slightly

 

away

 

from

 

the

 

server.

 

6.

   

Lift

 

the

 

bezel

 

up

 

to

 

release

 

the

 

tabs

 

at

 

the

 

bottom

 

edge

 

of

 

the

 

bezel.

 

7.

   

If

 

you

 

are

 

instructed

 

to

 

return

 

the

 

cover

 

and

 

bezel,

 

follow

 

all

 

packaging

 

instructions,

 

and

 

use

 

any

 

packaging

 

materials

 

for

 

shipping

 

that

 

are

 

supplied

 

to

 

you.

 

To

 

install

 

the

 

top

 

cover

 

and

 

bezel,

 

complete

 

the

 

following

 

steps:

 

1.

   

Make

 

sure

 

that

 

all

 

internal

 

cables

 

are

 

correctly

 

routed.

 

 

Chapter

 

4.

 

Removing

 

and

 

replacing

 

server

 

components

 

45

Summary of Contents for System x3950 Type 8878

Page 1: ...IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 4: ...t recent version of this document is available at http www ibm com servers eserver support xseries index html 15th Edition July 2007 Copyright International Business Machines Corporation 2007 All righ...

Page 5: ...ion CD 13 Using the UpdateXpress program 14 Using the Configuration Setup Utility program 14 Installing and using the baseboard management controller utility programs 20 Using the SAS SATA Configurati...

Page 6: ...DVD drive problems 89 General problems 90 Hard disk drive problems 90 Intermittent problems 91 Keyboard mouse or pointing device problems 91 USB keyboard mouse or pointing device problems 92 Memory p...

Page 7: ...aiwan product service 162 Appendix B Notices 163 Trademarks 163 Important notes 164 Product recycling and disposal 165 Battery return program 166 Electronic emission notices 167 Federal Communications...

Page 8: ...vi IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground contin...

Page 11: ...n the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical cir...

Page 12: ...ent For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all caution and danger...

Page 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 14: ...aser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposu...

Page 15: ...ower control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove a...

Page 16: ...nt that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 26 CAUTION Do not place a...

Page 17: ...uctions for setting up the server and basic instructions for installing some optional devices v User s Guide This document is in Portable Document Format PDF on the IBM System x Documentation CD It pr...

Page 18: ...ements that appear in this document are also in the multilingual Safety Information document which is on the IBM System x Documentation CD Each statement is numbered for reference to the corresponding...

Page 19: ...approximately 38 5 kg 85 lb when fully configured or 31 75 kg 70 lb minimum Integrated functions v Baseboard management controller v IBM EXA 32 Chipset with integrated memory and I O controller v Ser...

Page 20: ...LED On some server models each hot swap hard disk drive has an activity LED When this LED is flashing it indicates that the drive is in use Operator information panel This panel contains controls and...

Page 21: ...er In multi node configurations when this LED flashes during startup it indicates that the server is the primary node When this LED is lit during startup it indicates that the server is a secondary no...

Page 22: ...e connection on the Ethernet port USB 2 connector Connect a USB device to this connector System serial connector Connect a 9 pin serial device to this connector SP Serial connector Connect a 9 pin ser...

Page 23: ...is activity between the server and the network Gigabit Ethernet 1 connector Use this connector to connect the server to a network Gigabit Ethernet 1 link LED This LED is on the Gigabit Ethernet 1 conn...

Page 24: ...power Power on password J9 The default position is pins 1 and 2 Change the position of this jumper to pins 2 and 3 to bypass the power on password check Changing the position of this jumper does not a...

Page 25: ...d LEDs The following illustration shows the LEDs on the memory card DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED Light path diagnostics button Light path diagnostics button powe...

Page 26: ...Microprocessor 2 socket Fan 4 Fan 8 Fan 3 Fan 7 Fan 6 Fan 2 Fan 5 Fan 1 Memory card 1 Memory card 2 Memory card 3 Memory card 4 Light path diagnostics button 1 1 2 2 4 4 3 3 PCI X board connectors Th...

Page 27: ...ntion LEDs PCI power LEDs Power good LED SAS backplane connectors The following illustration shows the connectors on the SAS backplane Front of SAS backplane Back of SAS backplane SAS hard disk drive...

Page 28: ...12 IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 29: ...l product data VPD code You can select to update the VPD code during the BIOS code update procedure Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and i...

Page 30: ...bm com servers eserver xseries systems_management ibm_director extensions xpress html Using the Configuration Setup Utility program Use the Configuration Setup Utility program to v View configuration...

Page 31: ...his choice to view VPD for some server components v Devices and I O Ports Select this choice to view or change assignments for devices and input output I O ports Select this choice to enable or disabl...

Page 32: ...operating system supports Wake on LAN functions you can specify a startup sequence for the Wake on LAN functions If you enable the boot fail count the BIOS default settings will be restored after thre...

Page 33: ...hange baseboard management controller BMC settings BMC firmware Ver This is a nonselectable menu item that displays the BMC firmware version BMC POST Watchdog Enable or disable the BMC POST watchdog D...

Page 34: ...only If you set only a power on password you must type the power on password to complete the system startup and you have access to the full Configuration Setup Utility menu An administrator password...

Page 35: ...r on password override boot recovery and Wake on LAN bypass jumpers Light path diagnostic Front USB Battery Power on password override Boot recovery Wake on LAN bypass Media backplane Remote Superviso...

Page 36: ...er remove the BMC MAC address tag so that it does not impede airflow through the front of the server 2 To ensure proper server operation be sure to update the server baseboard management controller fi...

Page 37: ...enables you to configure multiple physical hard disk drives to operate as logical drives in a disk array The controller comes with a CD that contains the ServeRAID Manager program and the ServeRAID M...

Page 38: ...eb Interface from the primary node See the Remote Supervisor Adapter II SlimLine and Remote Supervisor Adapter II User s Guide for more information 22 IBM System x3950 Type 8878 and System x3950 E Typ...

Page 39: ...fied otherwise in Table 3 on page 25 To check for an updated parts listing on the Web complete the following steps 1 Go to http www ibm com servers eserver support xseries index html 2 From the Hardwa...

Page 40: ...F R O N T 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 24 IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 41: ...models 39M2699 8 Chassis assembly all models 42D3935 9 Fan 92 mm all models 39M2694 10 Carrier LP media all models 42D3936 11 CD drive 8 24X primary all models 39M3533 11 CD drive 8 24X alternate all...

Page 42: ...Mexico 41Y8747 Alcohol wipe Taiwan Japan 41Y8748 Alcohol wipe China Malaysia 41Y8749 Alcohol wipe Australia UK 41Y8750 Alcohol wipe Korea 41Y8751 Alcohol wipe Hungary 41Y8753 Alcohol wipe Latin Ameri...

Page 43: ...n Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 1...

Page 44: ...atu Vietnam Wallis and Futuna Yugoslavia Federal Republic of Zaire 13F9997 Denmark 14F0015 Bangladesh Lesotho Macao Maldives Namibia Nepal Pakistan Samoa South Africa Sri Lanka Swaziland Uganda 14F003...

Page 45: ...aicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicar...

Page 46: ...30 IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 47: ...tion at maximum levels of performance To download firmware updates for your server go to http www ibm com servers eserver support xseries index html select System x3950 or System x3950 E from the Hard...

Page 48: ...safety shields guards labels and ground wires v For a list of supported optional devices for the server see http www ibm com servers eserver serverproven compat us System reliability guidelines To hel...

Page 49: ...l you are ready to install them To reduce the possibility of damage from electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build...

Page 50: ...illustrations show the locations of the input and output connectors on the server Detailed cabling instructions are in the Rack Installation Instructions that come with the server Rear view SP serial...

Page 51: ...ipheral devices and disconnect the power cords and all external cables necessary to remove or install the adapter 3 Remove the top cover see Top cover and bezel on page 45 4 Disconnect any cables from...

Page 52: ...page 34 for cabling instructions 11 Turn on all attached devices and the server DVD drive To remove the DVD drive complete the following steps Retention latch 1 Read the safety information that begin...

Page 53: ...fan 1 Hot swap fan 5 Hot swap fan 6 Hot swap fan 7 Hot swap fan 8 Fan error LED Hot swap fan 2 Hot swap fan 3 Hot swap fan 4 1 Read the safety information that begins on page vii and Installation gui...

Page 54: ...utions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that...

Page 55: ...hot swap power supply follow all packaging instructions and use any packaging materials for shipping that are supplied to you To install the replacement hot swap power supply complete the following st...

Page 56: ...t be installed for the server to operate correctly To remove the memory card complete the following steps A C D C 1 Read the safety information that begins on page vii and Installation guidelines on p...

Page 57: ...on that begins on page vii and Installation guidelines on page 31 2 If you are removing a non hot swap DIMM turn off the server and peripheral devices and disconnect the power cords and all external c...

Page 58: ...IMM so that the DIMM keys align correctly with the slot DIMM Retaining clip 4 Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector Firm...

Page 59: ...ormation that begins on page vii and Installation guidelines on page 31 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables necessary to replace the dev...

Page 60: ...urn off the server and peripheral devices and disconnect the power cords and all external cables necessary to replace the device 3 Remove the top cover see Top cover and bezel on page 45 4 Grasp the a...

Page 61: ...ins on page Safety on page vii and Installation guidelines on page 31 2 If you are installing or replacing a non hot swap component turn off the server and all peripheral devices and disconnect the po...

Page 62: ...0 465 6666 within Canada Outside the U S and Canada call your IBM marketing representative or authorized reseller v After you replace the battery you must reconfigure the server and reset the system d...

Page 63: ...into the socket until it clicks into place Make sure that the battery clip holds the battery securely 3 Reconnect the 2 SAS signal cables to the I O board 4 Install the top cover see Top cover and be...

Page 64: ...able is connected and then disconnect all cables from the I O board and remove the assembly from the server 6 If you are instructed to return the I O board follow all packaging instructions and use an...

Page 65: ...operator information panel assembly to the left and gently pull the information panel assembly out of the front panel assembly until it stops 7 Press the retention clips on each side of the informati...

Page 66: ...ripheral devices and disconnect the power cords and all external cables necessary to replace the device 3 Remove the top cover see Top cover and bezel on page 45 4 Lift the latch mechanism 5 Remove al...

Page 67: ...the guide and the tabs on the top of the dividers engage the plastic retainer section of the guide 6 Lower the latch mechanism 7 Install the top cover see Top cover and bezel on page 45 8 Slide the se...

Page 68: ...to be pinched or caught on metal protrusions 1 Align the tabs on the power supply structure with the notches on the rear of the chassis then gently lower the structure into the server Make sure that t...

Page 69: ...ions and use any packaging materials for shipping that are supplied to you To install the replacement SAS backplane complete the following steps 1 Connect the power cable to the replacement backplane...

Page 70: ...s ribbon cable and the USB cable to the I O board 4 Install the top cover and bezel see Top cover and bezel on page 45 5 Slide the server into the rack 6 Connect the cables and power cords see Connect...

Page 71: ...roprocessor To remove the microprocessor tray and a microprocessor complete the following steps F R O N T Heat sink Microprocessor Microprocessor baffle VRM 4 Air baffle F R O N T F R O N T F R O N T...

Page 72: ...sink moves back and forth easily the bond is broken 12 Open the microprocessor release lever and remove the microprocessor from the microprocessor socket 13 If you are instructed to return the micropr...

Page 73: ...RM in the connector a Open the retaining clips on each end of the VRM connector b Turn the VRM so the keys align with the slot c Insert the VRM into the connector by aligning the edges of the VRM with...

Page 74: ...all of the thermal grease is removed 4 Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor then dispose of the cleaning pad after all of the thermal grease is remo...

Page 75: ...e You might find it helpful to note where each adapter is installed before removing the adapters 7 Remove the card guide see PCI X adapter guide on page 50 8 Disconnect the PCI X switch card cable fro...

Page 76: ...5 Install the memory cards 6 Install all fans 7 Connect the SAS backplane power cable to the connector on the PCI X board 8 Connect the PCI X switch card cable to the connector on the PCI X board 9 In...

Page 77: ...terials for shipping that are supplied to you To install the replacement PCI X switch card assembly complete the following steps 1 Lower the card into place so that the lips on the bottom of the EMI s...

Page 78: ...the power backplane out of the server 9 If you are instructed to return the power backplane follow all packaging instructions and use any packaging materials for shipping that are supplied to you To...

Page 79: ...microprocessor on page 55 7 Remove the power supplies and the power supply structure see Power supply structure on page 51 8 Move the retention latch away from the scalability cartridge assembly gras...

Page 80: ...nstall the fans 6 Install the top cover and bezel see Top cover and bezel on page 45 7 Slide the server into the rack 8 Connect the cables and power cords see Connecting the cables on page 34 for cabl...

Page 81: ...messages and error messages The diagnostic programs are the primary method of testing the major components of the server The diagnostic programs are in read only memory on the server See Diagnostic p...

Page 82: ...listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8878 and 8879 on page 23 to determine which components are customer replaceable units CRU and which component...

Page 83: ...server each time 2 1 1 Secondary DMA register failed 1 Reseat the I O board 2 Replace the I O board 2 1 2 Primary DMA register failed 1 Reseat the I O board 2 Replace the I O board 2 1 3 Primary inter...

Page 84: ...order shown restarting the server each time a DIMM b Memory card c Trained service technician only Microprocessor tray d I O board 3 3 3 No operational memory in system Note Make sure you re enable t...

Page 85: ...wing components one at a time in the order shown restarting the server each time a DIMM b Memory card c Trained service technician only Microprocessor tray One continuous beep Microprocessor error 1 R...

Page 86: ...er each time a Trained service technician only Microprocessor tray b I O board Two long and two short beeps Card error 1 Reseat the following components a Microprocessor tray b I O board 2 Replace the...

Page 87: ...s and messages that were generated during POST The BMC log and the system error log contain messages that were generated during POST and all system status messages from the service processor The follo...

Page 88: ...s complete the following steps 1 Turn on the server 2 When the prompt Press F1 for Configuration Setup appears press F1 If you have set both a power on password and an administrator password you must...

Page 89: ...the latest level see Updating the firmware on page 13 2 Reseat the I O board 3 Replace the I O board 101 102 Tick timer internal interrupt internal timer channel 2 1 Reseat the I O board 2 Replace th...

Page 90: ...place the components listed in step 2 one at a time in the order shown restarting the server each time 163 Real time clock error 1 Run the Configuration Setup Utility program select Load Default Setti...

Page 91: ...BIOS code level see Updating the firmware on page 13 2 Reseat the following components a I O board b Optional Remote Supervisor Adapter II SlimLine 3 Replace the components listed in step 2 one at a t...

Page 92: ...erver each time 303 Keyboard controller error 1 Reseat the following components a I O board b Keyboard 2 Replace the components listed in step 1 one at a time in the order shown restarting the server...

Page 93: ...service technician only PCI X board 5 Replace the Remote Supervisor Adapter II SlimLine 6 Trained service technician only Replace the microprocessor tray 1762 Fixed disk configuration error 1 Run the...

Page 94: ...isted in step 3 one at a time in the order shown restarting the server each time 5962 IDE CD or DVD drive configuration error 1 Run the Configuration Setup Utility program and load the default setting...

Page 95: ...ver each time a Trained service technician only Microprocessor b Trained service technician only Microprocessor tray 00019501 Processor 1 is not functioning check processor LEDs 1 Reseat the following...

Page 96: ...3 b Trained service technician only Microprocessor 3 c Trained service technician only Microprocessor tray 00019504 Processor 4 is not functioning check VRM and processor LEDs 1 Reseat the following c...

Page 97: ...ing the server each time a Trained service technician only Microprocessor 2 b Trained service technician only Microprocessor tray 00019703 Processor 3 failed BIST 1 Reseat the following components a T...

Page 98: ...I O space is available for a PCI adapter 1 If the error code indicates a particular PCI or PCI X slot or device remove that device 2 If the error continues reseat the following components a Each adapt...

Page 99: ...2 one at a time in the order shown above restarting the server each time 00180700 00180800 General PCI error 1 Make sure that no devices have been disabled in the Configuration Setup Utility program 2...

Page 100: ...e that all microprocessors have the same cache size see Configuration Setup Utility menu choices on page 15 2 Update the BIOS code again see Updating the firmware on page 13 3 Trained service technici...

Page 101: ...or processor 1 1 Make sure that all microprocessors have the same cache size see Configuration Setup Utility menu choices on page 15 2 Update the BIOS code again see Updating the firmware on page 13 3...

Page 102: ...ces on page 15 I9990301 Fixed disk sector error 1 Make sure that a bootable operating system is installed 2 Reseat the following components a Hard disk drive b SAS hard disk drive backplane c I O boar...

Page 103: ...you must determine whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic pr...

Page 104: ...Troubleshooting tables on page 89 if necessary see Solving undetermined problems on page 158 v Yes Run the diagnostic programs see Running the diagnostic programs on page 112 If you receive an error s...

Page 105: ...s CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom A...

Page 106: ...ervice technician only that step must be performed only by a trained service technician Symptom Action Not all drives are recognized by the hard disk drive diagnostic test the Fixed Disk test Remove t...

Page 107: ...use or pointing device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8878 and 8879 o...

Page 108: ...nts listed in step 3 one at a time in the order shown restarting the server each time USB keyboard mouse or pointing device problems v Follow the suggested actions in the order in which they are liste...

Page 109: ...ting device does not work 1 Make sure that v The mouse or pointing device USB cable is securely connected to the server the keyboard and mouse or pointing device cables are not reversed and the device...

Page 110: ...ed the correct type of memory v All banks of memory are enabled The server might have automatically disabled a memory bank when it detected a problem or a memory bank might have been manually disabled...

Page 111: ...cian only Microprocessor 1 b Microprocessor VRM 3 or 4 c Microprocessor tray 5 Trained service technicians only If there is no indication of which microprocessor has failed isolate the error by testin...

Page 112: ...VM switch bypass the KVM switch to eliminate it as a possible cause of the problem connect the keyboard cable directly to the correct connector on the rear of the server 2 Make sure that v The server...

Page 113: ...adable rolling or distorted 1 If the monitor self tests show the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances...

Page 114: ...you must update the configuration 2 Reseat the device that you just installed 3 Replace the device that you just installed An IBM optional device that used to work does not work now 1 Make sure that...

Page 115: ...r on jumper see I O board internal connectors and jumpers on page 8 if the server starts reseat the operator information panel If the problem remains replace the operator information panel 2 Make sure...

Page 116: ...suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8878 and 8879 on page 23 to determine which components are c...

Page 117: ...erverGuide Setup and Installation CD label for a list of supported operating system versions The operating system cannot be installed the option is not available Make sure that the server supports the...

Page 118: ...arious external and internal components of the server When an error occurs LEDs are lit throughout the server By viewing the LEDs in a particular order you can often identify the source of the error T...

Page 119: ...release latch on the front of the operator information panel to the left then slide it forward This reveals the light path diagnostics panel Lit LEDs on this panel indicate the type of error that has...

Page 120: ...4 3 3 The following illustration shows the LEDs on the PCI X board PCI attention LEDs PCI power LEDs Power good LED Remind button You can use the remind button on the light path diagnostics panel to p...

Page 121: ...ents a Power supply b Trained service technician only Power backplane 4 Remove optional devices 5 Replace the components listed in step 3 one at a time in the order shown restarting the server each ti...

Page 122: ...ssor tray 4 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Failing microprocessor b Trained service technician only...

Page 123: ...nd re enabling the memory each time a Memory card b DIMM c Trained service technician only Microprocessor tray NMI A hardware error has been reported to the operating system Note The PCI or MEM LED mi...

Page 124: ...Error logs on page 71 2 Reseat the following components a RAID adapter b Hard disk drives c I O board 3 Replace the components listed in step 2 one at a time in the order shown restarting the server...

Page 125: ...it Description Action FAN A fan has failed or has been removed Note A failing fan can also cause the TEMP LED to be lit 1 Reinstall the removed fan 2 If an individual fan LED is lit replace the fan 3...

Page 126: ...Power backplane v Power cord v I O board v PCI X board assembly The following illustration shows the locations of the power supply LEDs A C D C Power supply 1 PS1 DC power LED green AC power LED gree...

Page 127: ...sure that the microprocessor tray is connected to the power backplane 2 Remove one power supply at a time 3 View the system error log see Error logs on page 71 Lit Lit Off Standby power problem 1 View...

Page 128: ...e in Diagnostic error codes on page 113 If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations a software error might be the cause If you...

Page 129: ...top of the screen and then select View Test Log The test log data is maintained only while you are running the diagnostic programs When you exit from the diagnostic programs the test log is cleared To...

Page 130: ...he BIOS code on the server then rerun the test see Updating the firmware on page 13 001 250 00x Test failed where v x of 0 ECC logic on I O board v x of 1 ECC logic on memory card 1 Check the system e...

Page 131: ...d run the test again 2 Remove all USB devices and run the test again 3 Reseat the I O board 4 Replace the I O board 020 xxx 000 Failed PCI Interface test 1 Reseat the following components a Trained se...

Page 132: ...Error 1 Update the microcode for the Serial Attached SCSI SAS controller see Updating the firmware on page 13 2 Update the BIOS code see Updating the firmware on page 13 3 Reseat the I O board 4 Repla...

Page 133: ...Updating the firmware on page 13 3 Reseat the I O board 4 Replace the I O board 030 271 001 SRAM access error 1 Update the microcode for the Serial Attached SCSI SAS controller see Updating the firmwa...

Page 134: ...the server each time 035 253 0nn ServeRAID controller 0nn initialization failure 0nn the controller number 1 The ServeRAID controller might not be configured correctly See the ServeRAID Hardware Maint...

Page 135: ...68 0nn Adapter NVSRAM test error 1 Update the RAID controller firmware see Updating the firmware on page 13 2 Reseat the RAID controller 3 Replace the RAID controller 035 269 0nn Adapter Cache test er...

Page 136: ...D controller 035 280 001 Adapter Drive test error Replace the attached drive 035 281 001 Adapter Drive error Replace the attached drive 035 282 001 Adapter Parameters set error 1 Update the RAID contr...

Page 137: ...onents one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor nn b Trained service technician only Microprocessor tray 155 xxx xxx Failed Act...

Page 138: ...communicate with ASM It may be busy Run the test again 1 Update the firmware BIOS service processor and diagnostics see Updating the firmware on page 13 2 Run the diagnostic test again 3 Correct othe...

Page 139: ...Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Power backplane b I O board c Trained service technician only Microp...

Page 140: ...tes I2C errors on bus O 1 Reseat the following components a Trained service technician only Operator information panel b I O board 2 Replace the components listed in step 1 one at a time in the order...

Page 141: ...apter II SlimLine 3 Replace the Remote Supervisor Adapter II SlimLine 166 400 000 ISMP Self Test Result failed tests xxx where xxx flash ROM or RAM 1 Disconnect all server and option power cords from...

Page 142: ...or the failing LED 180 xxx 001 Failed front LED panel test 1 Reseat the following components a Trained service technician only Operator information panel b I O board c Microprocessor tray 2 Replace th...

Page 143: ...d Trained service technician only Microprocessor tray 180 xxx 006 Failed memory card LED test 1 Reseat the following components a Memory card b Microprocessor tray c I O board 2 Replace the following...

Page 144: ...4 v B physical bank 1 2 Note Bank 1 DIMMs 1 and 3 Bank 2 DIMMs 2 and 4 v N failing DIMM 1 4 1 Reseat the following components a DIMM N b Memory card C 2 Replace the components listed in step 1 one at...

Page 145: ...l assembly 217 xxx 000 Failed BIOS fixed disk test Note If RAID is configured the fixed disk number refers to the RAID logical array 1 Reseat hard disk drive 1 2 Replace hard disk drive 1 217 xxx 001...

Page 146: ...1 Reseat the following components a Monitor b I O board 2 Replace the components listed in step 1 one at a time in the order shown restarting the server each time 405 xxx 000 Failed Ethernet test on c...

Page 147: ...manually restore the BIOS code complete the following steps 1 Read the safety information that begins on page vii and Handling static sensitive devices on page 33 2 Turn off the server and peripheral...

Page 148: ...e SERVPROC Error Code System Complex Powered Up Error Code Error Data Error Data The following table describes the possible system error log messages and suggested actions to correct the detected prob...

Page 149: ...starting the server each time 2 5V Calgary HSSIB Power Good Fault 1 Reseat the I O board 2 Reseat the microprocessor tray 3 Trained service technician only Replace the PCI X board 2 5V Calgary PLL Pow...

Page 150: ...ing the server each time a Adapters b Trained service technician only PCI X board c Trained service technician only Power backplane 12V D Bus Fault 1 Reseat the following components a Microprocessor t...

Page 151: ...d service technician only Replace the PCI X board CPU d IERR detected the system has been restarted Information only if the message remains 1 Trained service technician only Reseat the microprocessors...

Page 152: ...setting modified from x to y by user USERID Information only Fan X Failure X of 1 8 1 Make sure that nothing is blocking the fan 2 Check the physical connection and make sure that the fan is correctl...

Page 153: ...the memory cards 3 Trained service technician only Replace the microprocessor tray Hvtr IB 2 5V Power Good Fault 1 Reseat the microprocessor tray 2 Reseat the memory cards 3 Trained service technicia...

Page 154: ...erted SPINT PCI Bridge B Information only Just an indication of who reported the SPINT first Machine check asserted SPINT Remote CheckStop Information only Just an indication of who reported the SPINT...

Page 155: ...if installed 2 Replace the ServeRAID 8i adapter 3 Replace the Super I O board 4 Replace the PCI X board Machine check asserted for PCI X Card or Slot X SPINT 1 Reseat the adapter in slot X 2 Replace...

Page 156: ...hdog timer to be a higher value consistent with the time it takes to complete POST 2 Disable the POST watchdog Power Good Fault detected by memory card d 1 Reseat the memory cards 2 Reseat the DIMMs 3...

Page 157: ...each time a Power supply b Trained service technician only Power backplane Power Supply X AC Power Removed 1 Connect the ac power cord to power supply X 2 Replace power supply X Power Supply X Current...

Page 158: ...ined service technician only Reseat the microprocessors 3 Reseat the microprocessor VRMs if any are present 4 Trained service technician only Replace the microprocessor tray QB Vcc PLL Power Good Faul...

Page 159: ...oftware the system software has created a software NMI System Approaching Maximum Power Consumption 1 Install another power supply if possible and make sure that the ac power cords are correctly conne...

Page 160: ...sages BIOS can log two types of error messages in the BMC log and the system error log POST events which occur during system startup and SMI events which are generally run time errors detected by hard...

Page 161: ...led by the user run the Configuration Setup Utility program and enable the DIMM POST reporting memory event North Bridge Correctable memory threshold occurred Chassis Number X Memory Card Y Memory DIM...

Page 162: ...DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board Master read parity error on P...

Page 163: ...essage remains 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board Received Master Abort on P...

Page 164: ...Address of special cycle DPE Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Re...

Page 165: ...e remains 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board PCI PCI bridge secondary Receiv...

Page 166: ...Fun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board PCI ECC Error Corrected Chassis...

Page 167: ...adapter 2 If the slot number is 0 replace the PCI board PCI Bus Page Fault Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complet...

Page 168: ...number is 0 replace the PCI board PCI Bus MVE valid bit off Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following...

Page 169: ...0 replace the PCI board PCI Bus Invalid size Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat...

Page 170: ...oard PCI Bus CSR error summary bit Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapte...

Page 171: ...the slot number is 0 replace the PCI board PCI Bus Target state machine check Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 comp...

Page 172: ...wing steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board SMI handler reporting Memory Mirroring Failover Occurred Running from mirrored image Note This mes...

Page 173: ...m the minimum configuration replace the components in the minimum configuration one at a time until the problem is isolated Solving Ethernet controller problems The method that you use to test the Eth...

Page 174: ...password and clear the CMOS memory see I O board internal connectors and jumpers on page 8 If you suspect that the BIOS code is damaged see Recovering from a BIOS update failure on page 130 Damaged m...

Page 175: ...g information available as possible v Machine type and model v Microprocessor and hard disk drive upgrades v Failure symptoms Does the server fail the diagnostic programs If so what are the error code...

Page 176: ...ostic program type and version level v Configuration option settings v Operating system control file setup 160 IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service...

Page 177: ...new device drivers or to submit a request for information You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in...

Page 178: ...ormation about Support Line and other IBM services see http www ibm com services or see http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 73...

Page 179: ...LUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain...

Page 180: ...the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed of the mic...

Page 181: ...found on IBM s Internet site at http www ibm com ibm environment products prp shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IB...

Page 182: ...on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return program This p...

Page 183: ...nd grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and co...

Page 184: ...pment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference wi...

Page 185: ...Japanese Voluntary Control Council for Interference VCCI statement Appendix B Notices 169...

Page 186: ...170 IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 187: ...4 configuring hardware 13 configuring your server 13 connector static discharge 5 connectors 6 cable 34 external 34 front 34 rear 34 cover removing 45 CPU BRD LED 109 CPU LED 106 CRUs replacing adapte...

Page 188: ...y 53 microprocessor 54 microprocessor board assembly 54 PCI X board assembly 59 PCI X switch card assembly 60 power backplane 61 scalability cartridge assembly 63 G Gigabit Ethernet connector 7 grease...

Page 189: ...D LED 109 PCI LED 107 PCI X adapter guide replacing 50 PCI X board assembly replacing 59 PCI X switch card assembly replacing 60 pointing device problems 93 POST error codes 73 error log 72 power back...

Page 190: ...rveRAID configuration programs 21 ServeRAID 8i adapter replacing 44 ServerGuide 13 problems 101 Setup and Installation CD 13 service processor messages 132 service calling for 159 size 3 slots 3 SMP E...

Page 191: ......

Page 192: ...Part Number 31R1891 Printed in USA 1P P N 31R1891...

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