Customer Support and Service
Chapter 8. Solving Computer Problems
8-13
How to Receive Customer Support and Service
Purchasing an IBM PC hardware product entitles you to help and
support during the warranty period. If you need additional support
and services, a wide variety of extended solutions that address
almost any need are available for purchase.
Getting Help by Telephone
During the warranty period, you can get help and information by
telephone, at no additional charge, through the IBM PC Support Line.
Expert technical-support representatives are available to assist you
with questions you might have on the following:
•
Setting up your computer
•
Installing and setting up IBM options purchased from IBM or an
IBM reseller
•
Using the 30-day support for the preloaded operating system
•
Arranging for service
Please have the following information ready when you call:
•
Serial number of your computer and your proof of purchase
•
Description of the problem
•
Exact wording of any error messages
•
Hardware and software configuration information for your system
If possible, be at your computer when you call.
•
In the U.S. and Puerto Rico, call 1-800-772-2227.
•
In Canada, call 1-800-565-3344.
These services are available 24 hours a day, 7 days a week. Your
technical-support representative can also fax or mail additional
technical or product information to you, such as:
•
Sales
information
•
Product
brochures
•
Locations of IBM resellers
•
Services available through IBM
