Customer Support and Service
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IBM ThinkPad 310E/310ED: User’s Guide
To access the PC Company BBS:
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In the U.S., call 1-919-517-0001.
•
In Canada, call the center closes to you:
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Markham: call 905-316-4255.
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Montreal: call 514-938-3022.
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Toronto: call 416-492-1823.
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Vancouver: call 604-664-6466.
Commercial online services that contain information about IBM
products include:
•
CompuServe**
Use the following GO word: ThinkPad.
•
PRODIGY**
Use the Jump command; type IBM and select PC Product
Support.
•
America Online**
Use the Go to keyword IBM.
Purchasing Additional Services
During and after the warranty period, you can purchase additional
services, such as support for IBM and non-IBM hardware, operating
systems, and application programs; network setup and configuration;
upgraded or extended hardware repair services; and custom
installations. Service availability and name might vary by country.
Enhanced PC Support Line
Enhanced PC Support is available for desktop and mobile IBM
computer that are not connected to a network. Technical support is
provided for IBM computers and IBM or non-IBM options, operating
systems, and application programs on the Supported Products list.
This service includes technical support for:
•
Installing and configuring your out-of-warranty IBM computer
•
Installing and configuring your non-IBM options in IBM computers
•
Using the preloaded operating system
