IBM ThinkPad 310E, Troubleshooting Manual

Page 1: ...can cause misleading error information or incorrect computer responses When testing non IBM products refer to the instructions supplied with those products Frequently Asked Questions and Problems 8 2...

Page 2: ...and unable to power the notebook Connect the AC adapter to recharge the battery pack Make sure the AC adapter is plugged in properly to the notebook and to the power outlet If the indicator is lit ch...

Page 3: ...e the LCD display cover the computer enters standby mode The keyboard does not respond Try attaching an external keyboard to the external input device connector on the rear of the notebook If it works...

Page 4: ...base address parameter setting See page C 9 No audio comes out from the notebook Check the following The volume may be muted In Windows 95 look at the volume control icon on the taskbar If it is cros...

Page 5: ...a PC Card slot Make sure that PhoenixCard Manager is installed and works correctly in DOS Windows 3 11 Press F2 while the ThinkPad logo is being displayed after power on to enter the BIOS Utility Sele...

Page 6: ...eyboard or the external keyboard Turn off the computer and all attached devices Turn on the computer first then turn on the attached devices If there is still a problem do the following If the compute...

Page 7: ...nector see page 6 13 If you are using a serial mouse you need to load a serial mouse driver If there is still a problem have the computer serviced 040 There is a problem with the diskette drive Have t...

Page 8: ...s If the same screen message appears have the computer serviced 054 055 The hard disk drive is disabled or write protected Do the following 1 Turn off the computer 2 During POST press F2 to enter the...

Page 9: ...nfiguration error Enter the BIOS Utility and verify the problem then exit the BIOS Utility If the problem persists have the computer serviced Runtime Error Codes Runtime error codes display on the scr...

Page 10: ...he service representative provide quick and efficient service Important During the warranty period you may be responsible for repair costs if the product damage was due to misuse accident modification...

Page 11: ...and their version if available DOS Version _____ Windows 3 1 Windows 95 Used application programs at the time of the problem _______________________________________ __________________________________...

Page 12: ...Diskette Drive Battery pack PC Cards ______________________ _______________________ Recording Identification Numbers The following information is needed when requesting repair services IBM Product Na...

Page 13: ...Setting up your computer Installing and setting up IBM options purchased from IBM or an IBM reseller Using the 30 day support for the preloaded operating system Arranging for service Please have the...

Page 14: ...over the telephone a support representative can arrange for ThinkPad EasyServ You should keep your original ThinkPad shipping materials to send the computer to the repair location If the original ship...

Page 15: ...y Automated Fax System do the following In the U S call 1 800 426 3395 In Canada call 1 800 465 3299 Using Electronic Support Services If you have a modem you can access public electronic bulletin boa...

Page 16: ...period you can purchase additional services such as support for IBM and non IBM hardware operating systems and application programs network setup and configuration upgraded or extended hardware repair...

Page 17: ...erating systems In addition many popular non IBM adapters and network interface cards are supported This service includes technical support for Installing and configuring client workstations and serve...

Page 18: ...r countries contact your IBM reseller or IBM marketing representative Warranty and Repair Services You can upgrade your ThinkPad EasyServ Customer Carry in warranty service or extend the service beyon...

Page 19: ...thorized reseller or IBM marketing representative Ordering Publications Additional publications are available for purchase form IBM For a list of publications available in your country In the U S and...