IBM ThinkPad A22, Supplementary Manual

Page 1: ...ThinkPad A22 Service and Troubleshooting Guide ...

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Page 4: ...the risk of fire use only No 26 AWG or thicker telephone cable v The fluorescent lamp in the LCD contains mercury Do not put it in trash that is disposed of in landfills Rough handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands Immediately wash the affected areas with water If symptoms persist seek medical care v Do not open th...

Page 5: ...nd share your own advice Customize your ThinkPad with accessories software and services A one click guide to service on the Web for your ThinkPad Your gateway into a comprehensive help system offering information about all of your ThinkPad computer hardware and software features A quick way to search the help system Copyright IBM Corp 2001 iii ...

Page 6: ...ind information about your ThinkPad computer and its features by using the Quick Search or clicking one of the topics shown This opens another window where you can view hundreds of help topics by browsing the table of contents using the index or performing a search View help topics to learn how to v Use your computer hardware features v Connect to the internet or a local network v Set up a project...

Page 7: ...in brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Use the controls shown to play pause and rewind the video clip Finding information with Access ThinkPad v ...

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Page 9: ...re installed software 29 Upgrading the hard disk drive 32 Replacing the battery 34 Chapter 3 Getting help and service from IBM 35 Getting help and service 36 Getting help on the Web 36 Getting help by fax 37 Calling IBM 37 Appendix A Important safety instructions 41 Modem safety information 43 Laser compliance statement 44 Appendix B Warranty Statement 47 Warranty Period 47 IBM Statement of Limite...

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Page 11: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer 7 Copyright IBM Corp 2001 1 ...

Page 12: ...Your ThinkPad at a glance Front view Rear view ...

Page 13: ... Display The color display uses TFT technology v Size 12 1 14 1 or 15 0 inch depending on the model v Resolution LCD Up to 1600 by 1200 depending on the model External monitor Up to 1600 by 1200 v Brightness control Keyboard v 84 key 85 key or 89 key v TrackPoint v Fn key function v ThinkPad button v Volume control buttons v ThinkLight Features Chapter 1 Overview of your new ThinkPad computer 3 ...

Page 14: ... v Parallel connector IEEE 1284A v External input device connector v External monitor connector v PC Card slots Type I Type II or Type III PC Card v Headphone jack v Line in jack v Microphone jack v Video in connector on some models v Video out connector on some models v Universal Serial Bus USB connector v UltraPort connector on some models v Infrared port v RJ11 telephone connector available if ...

Page 15: ...t pressurization 3048 m 10 000 ft v Temperature At altitudes up to 2438 m 8000 ft Operating with no diskette 5 to 35 C 41 to 95 F Operating with a diskette 10 to 35 C 50 to 95 F Not operating 5 to 43 C 41 to 110 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating...

Page 16: ... Input rating of the ac adapter 100 240 V ac 50 to 60 Hz Lithium ion battery pack v A22p model Nominal voltage 10 8 V dc Capacity 5 4 AH v Other models Nominal voltage 10 8 V dc Capacity 3 6 AH Specifications 6 ThinkPad A22 Service and Troubleshooting Guide ...

Page 17: ...cation from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in v Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Be gentle with your computer v Avoid placing any objects including paper between the display and the keyboard or under the keyboard v Do not drop bump scratch twist hit...

Page 18: ...hat setting a supervisor password can prevent unauthorized initialization Other important tips v Your computer modem may use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital ph...

Page 19: ...er reinstall the plastic bezel faces if supplied v Store your external and removable hard disk diskette CD and DVD drives in the appropriate containers or packaging when they are not being used Cleaning your computer Occasionally clean your computer as follows v Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer v Avoid spraying cleaner directly on the displ...

Page 20: ...Caring for your ThinkPad computer 10 ThinkPad A22 Service and Troubleshooting Guide ...

Page 21: ... power switch problem 17 Keyboard problems 18 TrackPoint problems 19 Standby or hibernation problems 20 Computer screen problems 24 Battery problems 25 Hard disk drive problems 26 Other problems 27 Starting BIOS Setup Utility 28 Recover pre installed software 29 Upgrading the hard disk drive 32 Replacing the battery 34 Copyright IBM Corp 2001 11 ...

Page 22: ...ve time to run the entire test do not interrupt the test while it is running The Quick Test set runs many tests of critical hardware components but it does not run all of the diagnostic test in PC Doctor for Windows If PC Doctor for Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems consider running additional tests If you are preparing to c...

Page 23: ...viced 0189 Invalid RFID configuration information area The EEPROM checksum is not correct block 4 and 5 The system board should be replace and the UUID needs to be reinstalled Have the computer serviced 0190 Critical low battery error The computer turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0193...

Page 24: ...y with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0232 Extended RAM error The extended RAM failed Test your computer s memory with PC Doctor If you increased memory just before turning the computer on reinstall it Then test the memo...

Page 25: ...This is to maintain compatibility with other DOS applications To expand the screen image to the same size as the actual screen start the ThinkPad Configuration Program and click LCD then select the Screen expansion function The image might still look slightly distorted Note If your computer has screen expansion function you can use the Fn F8 keys to expand the screen image Hibernation error The sy...

Page 26: ... password is set press any key to display the power on password prompt and then type the correct password and press Enter If the power on password prompt does not appear the brightness control lever might be set to minimum brightness Adjust the brightness level by pressing Fn Home If the screen still remains blank make sure that v The battery is installed correctly v The ac adapter is connected to...

Page 27: ...ower on password you have to take your computer to an IBM reseller or marketing representative to have the password canceled If you forgot your hard disk password IBM will not reset your password or recover data from the hard disk You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced Proof of purchase is required and an additional ch...

Page 28: ...eyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad external keyboard or mouse making sure that you have seated the connectors properly If keys on the keyboard still do not work have the computer serviced Problem A number appears when you type a letter Solution The numeric lock function is on To disable it press and hold Shift then press NumLk Problem ...

Page 29: ...k Solution Make sure that the pointing device cable is enabled in the ThinkPad Configuration Program Make sure that the mouse or pointing device cable is securely connected to the computer Try using the TrackPoint If the TrackPoint works the error might be due to the mouse If your mouse is incompatible with the IBM PS 2 mouse disable the TrackPoint using the ThinkPad Configuration Program Note For...

Page 30: ...y power is getting low Connect the ac adapter to the computer or replace the battery with a fully charged one Problem The computer display remains blank after you take action to return from a sleep mode Solution Check if an external monitor was disconnected while the computer was in standby mode Do not disconnect the external monitor while the computer is in standby mode or hibernation mode If no ...

Page 31: ...le the Ethernet port as follows For Windows 98 1 In the Control Panel double click the System icon 2 Click the Device Manager tab 3 Double click Network Adapter 4 Double click Intel EtherExpress PRO PCI Adapter 5 Select the Disable in this hardware profile check box 6 Click OK 7 Close all windows 8 Restart the computer For Windows NT 1 In the Control Panel double click the System icon 2 Select Int...

Page 32: ...to Settings and Control Panel 3 Click Control Panel and then double click System 4 Click the Device Manager tab 5 Click the mark of CD ROM 6 Double click the name of the CD ROM or DVD ROM 7 Click the Setting tab 8 Clear the Auto insert notification check box Windows 98 no longer detects the CD ROM or DVD ROM insertion automatically For Windows NT If you have enabled the CD ROM AutoRun feature the ...

Page 33: ...You must format your hard disk with the FAT format system to use hibernation mode in Windows NT If you format your hard disk with NTFS the default format in Windows NT you cannot use hibernation mode 1 Start the ThinkPad Configuration program 2 Click Power Management 3 Click Suspend Resume Options 4 Click Enable Hibernation 5 Click OK The computer cannot enter hibernation mode if you are using one...

Page 34: ...For Windows 98 and 2000 1 Click the Settings tab 2 Check whether the color depth and resolution are correctly set 3 Click Advanced 4 Click the Adapter tab 5 Make sure RAGE MOBILITY M AGP is shown in the adapter information window 6 Click the Monitor tab For Windows 2000 it is shown as ATI RAGE MOBILITY M AGP 7 Make sure the information is correct For Windows NT 1 Click the Settings tab 2 Check whe...

Page 35: ... fully charged by the power off method in the standard charge time for your computer Solution The battery might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over discharged battery is in the computer 3 Connect the ac adapter to the computer and let it charge If the optional Quick Charger is available use it to charge the over discharged battery If the battery ca...

Page 36: ... problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard when v The hard disk drive starts accessing the data or it stops v You carry the hard disk drive v You carry your computer This is a normal characteristic of a hard disk drive and is not a defect Problem The hard disk drive does not work Solution In the startup menu in IBM BIOS Se...

Page 37: ...the battery with a fully charged one or change your power source to ac power If you still have a problem press and hold the power switch for 4 seconds or more this forces the computer to turn off Problem The computer does not start from a device you want such as a diskette drive Solution Refer to the Startup menu of the IBM BIOS Setup Utility Make sure that the startup sequence in the IBM BIOS Set...

Page 38: ...n press F1 If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of the supervisor password then however you cannot change any parameters that are protected by the supervisor password For more information refer to the on board help 4 Using the cursor keys move to an item you want to change When...

Page 39: ... the C drive will be lost in the recovery process Be sure to back up copies of the files you have saved on your C drive before you begin Note You might need to use a CD ROM drive or a diskette drive in the recovery process Use a drive that is compatible with your computer To use the Product Recovery program to restore your pre installed software do the following 1 Save all your files and shut down...

Page 40: ...F1 key to start the BIOS Setup Utility b With the cursor key select Startup then press Enter c Select Boot by pressing Enter d With the cursor key select ATAPI CD ROM Drive e Press F6 repeatedly until the ATAPI CD ROM Drive item has moved to the top of the device listing f Press F10 and Enter to save this setting and exit this utility 5 The Product Recovery program menu opens From the list display...

Page 41: ...ng Windows 2000 Professional or Windows NT Workstation you will be prompted to select the appropriate operating system setting This menu does not appear for Windows 98 SE 4 Select System Utilities from the main menu Press Enter 5 Select Create a Recovery Repair diskette Press Enter 6 Follow the on screen instructions 7 When the process is completed label your diskette as the Recovery Repair disket...

Page 42: ... v Do not apply pressure to the cover of the drive v Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive make a backup copy of all the information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation...

Page 43: ... hard disk drive faces to the bottom of the computer 9 Reinstall the screw Note You can replace the coin screw with a security screw to prevent the hard disk drive from being removed easily The security screw may not be included in your ship group You can however purchase screw directly from NABS at www nabsnet com 10 Reinstall the battery 11 Turn the computer over again Connect the ac adapter and...

Page 44: ...ter 2 Close the computer display and turn the computer over 3 Slide the battery latch to unlock it 1 then remove the battery 2 1 2 4 Align the front of the spare battery with the front side of the battery compartment in the computer 1 then gently push the battery into the compartment 2 1 2 5 Slide the battery latch to the locked position 6 Turn the computer over again Connect the ac adapter and th...

Page 45: ...Chapter 3 Getting help and service from IBM Getting help and service 36 Getting help on the Web 36 Getting help by fax 37 Calling IBM 37 Copyright IBM Corp 2001 35 ...

Page 46: ...m directory or you can contact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products and support The address for the IBM Personal Computing home page is www ibm com pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www ibm com pc support R...

Page 47: ...blem v IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service v Engineering change management Occasionally there might be changes that are required after a product has been sold IBM or your reseller if authorized by IBM will make selected Engineering Changes ECs available that a...

Page 48: ...ation for your system Telephone numbers Note Telephone numbers are subject to change without notice For the latest list of IBM HelpCenter telephone numbers and hours of operation visit the Support Web site at www ibm com pc support Country or region Language Telephone Number Argentina Spanish 11 4717 4357 Australia English 1300 130 426 Austria German 01 54658 5060 Belgium Dutch French 02 714 35 70...

Page 49: ... Netherlands Dutch 020 504 0501 New Zealand English 0800 446 149 Norway Norwegian 23 05 32 40 Peru Spanish 349 0050 Portugal Portuguese 21 791 51 47 Spain Spanish 91 662 4916 Sweden Swedish 08 751 52 27 Switzerland German French Italian 0848 80 52 52 Taiwan Mandarin 886 2 2725 9799 United Kingdom English 01475 555 055 United States English 1 800 772 2227 Getting help and service Chapter 3 Getting ...

Page 50: ...Getting help and service 40 ThinkPad A22 Service and Troubleshooting Guide ...

Page 51: ... of this product or attached devices The 3 pin power cord must be used with a properly grounded outlet Turn everything OFF Turn everything OFF First attach all cables to devices First remove the power cord from the outlet Attach the signal cables to receptacles Remove signal cables from receptacles Attach the power cord to an outlet Remove all cables from devices Turn the device ON To Connect To D...

Page 52: ... not expose it to water or rain v Do not attempt to disassemble it v Do not short circuit it v Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations and your company s safety standards DANGER If the backup battery is incorrectly replaced there is danger of explosion The lithium batt...

Page 53: ...ulations The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes if any symptoms are present after washing get medical care CAUTION To reduce the risk of fire use only No 26 AWG or larger thicker telephone cable...

Page 54: ...equirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser products In other countries the drive is certified to conform to the requirements of EN60825 DANGER Do not open the CD ROM CD RW or DVD ROM drive unit no user adjustments or serviceable parts are inside Use of controls adjustments or the performance of procedures oth...

Page 55: ... visible and invisible laser radiation when open Avoid direct eye exposure Do not stare into the beam or view it directly with optical instruments Save these instructions Appendix A Important safety instructions 45 ...

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Page 57: ... Warranty period All Parts 1 year labor 1 year Battery pack 1 year Machine type 2629 Country or region Warranty period All Parts 3 years labor 3 years Battery pack 1 year IBM Statement of Limited Warranty Part 1 General Terms This Statement of Limited Warranty includes Part 1 General Terms and Part 2 Country unique Terms The terms of Part 2 replace or modify those of Part 1 The warranties provided...

Page 58: ... physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF M...

Page 59: ...de and Licensed Internal Code updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides When warranty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new...

Page 60: ...ract or tort claim except for any liability that cannot be waived or limited by applicable laws IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the charges if recurring 12 months charges apply for the Machine that is subject of the claim For purposes of th...

Page 61: ... warranty service from IBM in Canada or the United States call 1 800 IBM SERV 426 7378 CANADA Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws in the Province of Ontario UNITED STATES Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York ASIA...

Page 62: ...all have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration The arbitration award shall be final and binding for the parties without appeal and the arbitral award shall be in writing and set forth the findings of fact and the conclusions of law All proceedings shall be conducted including all documents presented in such proceedings in the Englis...

Page 63: ... resolved between us in good faith and in accordance with the principle of mutual trust NEW ZEALAND The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited The Consumer Guarantees Act 1993 will not...

Page 64: ...ERMS APPLY TO ALL EMEA COUNTRIES The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller Warranty Service If you purchase an IBM Machine in Austria Belgium Denmark Estonia Finland France Germany Greece Iceland Ireland Italy Latvia Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland or United Kingdom you may obtain warranty servi...

Page 65: ...orocco Niger Senegal Togo and Tunisia this Agreement will be construed and the legal relations between the parties will be determined in accordance with the French laws and all disputes arising out of this Agreement or related to its violation or execution including summary proceedings will be settled exclusively by the Commercial Court of Paris 4 Angola Bahrain Botswana Burundi Egypt Eritrea Ethi...

Page 66: ...ion of essential contractual terms in cases of ordinary negligence EGYPT Limitation of Liability The following replaces item 2 in this Section as to any other actual direct damages IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code Applicability of ...

Page 67: ...than 1 unchanged 2 as to any other actual damage arising in all situations involving nonperformance by IBM pursuant to or in any way related to the subject matter of this Statement of Warranty IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicability of suppliers and resellers unchanged The following replaces the third paragraph of ...

Page 68: ...the Machine that is the subject of the claim or which otherwise gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability an...

Page 69: ...e Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed when used in accordance with their associated documentation to process date data correctly within and between the 20th and 21st centuries provided all other products for example software hardware and firmware used with these products properly excha...

Page 70: ...he interference by one or more of the following measures v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected v Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be...

Page 71: ...ations Commission FCC and Telephone Company Requirements Part 68 of the FCC Rules 1 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date...

Page 72: ...ormation The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure the equipment is not malfunctioning 7 No customer repairs are possible to the modem If you experience trouble with this equipment contact your Authorized Seller or the IBM Corporation for information 8 The modem may not be used on coin service provided...

Page 73: ...tions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make suc...

Page 74: ...oit s assurer que tous les fils de mise à la terre de la source d énergie électrique des lignes téléphoniques et des canalisations d eau métalliques s il y en a sont raccordés ensemble Cette précaution est particulièrement importante dans les régions rurales Avertissement L utilisateur ne doit pas tenter de faire ces raccordements lui même il doit avoir recours à un service d inspection des instal...

Page 75: ...pment shall be set to operate within the following limits for compliance with Telecom s specifications v There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation v The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt to the same number 6 S...

Page 76: ...an Union countries Hereby Ambit declares that this J07M041 00 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC 66 ThinkPad A22 Service and Troubleshooting Guide ...

Page 77: ...crosoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks of Intel Corporation in the United States and or other countries For a complete list of Intel trademarks see www intel com tradmarx htm Other company product or service names may be the trademarks or service marks of others Appendix B Warranty Statemen...

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Page 79: ...hard disk problems 26 upgrading 32 hibernation problems 20 I IBM help iii K keyboard problems 18 O on board help iii P password problems 17 PC Doctor for Windows 12 power switch problems 17 problems troubleshooting 13 R recovering software 29 S safety instruction 41 standby problems 20 storage device upgrading 32 T telephone help by 37 testing with PC Doctor 12 ThinkPad Assistant iii TrackPoint pr...

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