IBM ThinkPad i Series 1800, Troubleshooting Manual

Page 1: ...ThinkPad A21e Service and Troubleshooting Guide...

Page 2: ...ce the risk of fire use only No 26 AWG or thicker telephone cable v The fluorescent lamp in the LCD contains mercury Do not put it in trash that is disposed of in landfills Rough handling or dropping...

Page 3: ...d share your own advice Customize your ThinkPad with accessories software and services A one click guide to service on the Web for your ThinkPad Your gateway into a comprehensive help system offering...

Page 4: ...nd information about your ThinkPad computer and its features by using the Quick Search or clicking one of the topics shown This opens another window where you can view hundreds of help topics by brows...

Page 5: ...n brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC card or upgrading your memory Use the controls shown to play pause and rewind the video cli...

Page 6: ...vi ThinkPad A21e Service and Troubleshooting Guide...

Page 7: ...r 3 Getting help and service from IBM 33 Getting help and service 34 Getting help on the Web 34 Getting help by fax 35 Calling IBM 35 Appendix A Important safety instructions 39 Modem safety informati...

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Page 9: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer 6 Copyright IBM Corp 2000 1...

Page 10: ...Your ThinkPad at a glance Your ThinkPad at a glance 2 ThinkPad A21e Service and Troubleshooting Guide...

Page 11: ...TFT technology v Size 12 1 13 3 or 14 1 inch depending on the model v Resolution LCD Up to 1024 by 768 depending on the model External monitor Up to 1600 by 1200 v Brightness control Keyboard v 84 key...

Page 12: ...v Line in jack v Microphone jack v Universal Serial Bus USB connector v RJ11 telephone connector available if the modem Mini PCI Card or the Combo Mini PCI Card is installed v RJ45 Ethernet connector...

Page 13: ...2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating with no diskette in the drive 8...

Page 14: ...ation from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in v Avoid subjecting your computer to extreme temperatures bel...

Page 15: ...you are an administrator remember that setting a supervisor password can prevent unauthorized initialization or changing of hard disk drive passwords Other important tips v Your computer modem may us...

Page 16: ...ble v If you exchange drives in your computer reinstall the plastic bezel faces if supplied v Store your external and removable hard disk diskette CD ROM and DVD ROM drives in the appropriate containe...

Page 17: ...power switch problem 15 Keyboard problems 15 TrackPoint problems 16 Standby or hibernation problems 17 Computer screen problems 21 Battery problems 22 Hard disk drive problems 23 Other problems 24 Sta...

Page 18: ...time to run the entire test do not interrupt the test while it is running The Quick Test set runs many tests of critical hardware components but it does not run all of the diagnostic test in PC Docto...

Page 19: ...Have the computer serviced 0190 Critical low battery error The computer turned off because the battery is low Connect the ac adapter to the computer and charge the battery pack or replace the battery...

Page 20: ...y an application program The computer uses the default settings Run the BIOS Setup Utility to reconfigure the settings If you still see the same error code have the computer serviced 0252 Password che...

Page 21: ...r DOS applications To expand the screen image to the same size as the actual screen start the ThinkPad Configuration Program and click LCD then select the Screen expansion function The image may still...

Page 22: ...set press any key to display the power on password prompt and then type the correct password and press Enter If the power on password prompt does not appear the brightness control lever might be set...

Page 23: ...IBM will not reset your password You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced Proof of purchase is required and an additional charg...

Page 24: ...on the keyboard still do not work have the computer serviced Problem A number appears when you type a letter Solution The numeric lock function is on To disable it press and hold Shift then press NumL...

Page 25: ...not contain device drivers refer to the ThinkPad Service Support Web site To access this Web site open Access ThinkPad by pressing the ThinkPad button then click the Service Support image on the right...

Page 26: ...Solution The computer automatically enters standby or hibernation mode when the battery is depleted Do one of the following v Replace the battery with a fully charged one and then press Fn v Connect t...

Page 27: ...indows 98 The generic CD ROM or DVD ROM driver for Windows 98 accesses the internal CD ROM drive or DVD ROM drive every 3 seconds to see if a CD ROM is inserted in the CD ROM drive or DVD ROM drive Th...

Page 28: ...u are using one of the IBM communication PC Cards To enter hibernation mode stop the communication program and then remove the PC Card or disable the PC Card slot using the Control Panel For Windows N...

Page 29: ...ngs tab 4 Check whether the color depth and resolution are correctly set 5 Click Advanced 6 Click the Adapter tab 7 Make sure RAGE MOBILITY M PCI is shown in the adapter information window 8 Click the...

Page 30: ...tart DVD playback or You get poor playback or non at all while running video playback DVD playback or a game Solution Do either of the following v If you are using the computer display and an external...

Page 31: ...hot If it feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged in 12 hours have it serviced...

Page 32: ...n the IBM BIOS Setup Utility is set so that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled by checking there is no mark preceding...

Page 33: ...creen press F1 If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of the supervisor password...

Page 34: ...drive will be lost in the recovery process Be sure to back up copies of the files you have saved on your C drive before you begin Note You might need to use a CD ROM drive or a diskette drive in the r...

Page 35: ...the F1 key to start the BIOS Setup Utility b With the cursor key select Startup then press Enter c Select Boot by pressing Enter d With the cursor key select ATAPI CD ROM Drive e Press F6 repeatedly u...

Page 36: ...ows 2000 Professional or Windows NT Workstation you will be prompted to select the appropriate operating system setting This menu does not appear for Windows 98 SE 4 Select System Utilities from the m...

Page 37: ...hock v Do not apply pressure to the cover of the drive v Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before r...

Page 38: ...rd disk drive 8 Insert the hard disk drive and its cover into the hard disk drive bay then firmly install them Note Make sure that the label on the hard disk drive faces to the bottom of the computer...

Page 39: ...he computer 2 Close the computer display and turn the computer over 3 Slide the battery latch to the unlock position 1 then remove the battery 2 4 Align the left side of the spare battery with the lef...

Page 40: ...Replacing the battery 32 ThinkPad A21e Service and Troubleshooting Guide...

Page 41: ...Chapter 3 Getting help and service from IBM Getting help and service 34 Getting help on the Web 34 Getting help by fax 35 Calling IBM 35 Copyright IBM Corp 2000 33...

Page 42: ...directory or you can contact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products an...

Page 43: ...lem v IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service v Engineering chan...

Page 44: ...ion for your system Telephone numbers Note Telephone numbers are subject to change without notice For the latest list of IBM HelpCenter telephone numbers and hours of operation visit the Support Web s...

Page 45: ...Netherlands Dutch 020 504 0501 New Zealand English 0800 446 149 Norway Norwegian 23 05 32 40 Peru Spanish 349 0050 Portugal Portuguese 21 791 51 47 Spain Spanish 91 662 4916 Sweden Swedish 08 751 52 2...

Page 46: ...Getting help and service 38 ThinkPad A21e Service and Troubleshooting Guide...

Page 47: ...of this product or attached devices The 3 pin power cord must be used with a properly grounded outlet Turn everything OFF Turn everything OFF First attach all cables to devices First remove the power...

Page 48: ...ot expose it to water or rain v Do not attempt to disassemble it v Do not short circuit it v Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When dispo...

Page 49: ...lations The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash t...

Page 50: ...requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser products In other countries the drive is certified to conform to t...

Page 51: ...visible and invisible laser radiation when open Avoid direct eye exposure Do not stare into the beam or view it directly with optical instruments Save these instructions Appendix A Important safety in...

Page 52: ...44 ThinkPad A21e Service and Troubleshooting Guide...

Page 53: ...term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with t...

Page 54: ...THER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES GIVE YOU SPE...

Page 55: ...nversion or upgrade Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the remove...

Page 56: ...e claim This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM LIABLE F...

Page 57: ...ne without charge under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine If a Machine does not function as warranted during the...

Page 58: ...replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the i...

Page 59: ...may arise where because of a default on IBM s part or other liability you are entitled to recover damages from IBM In each such instance regardless of the basis on which you are entitled to claim dama...

Page 60: ...the supply of equivalent goods Where that condition or warranty relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or househo...

Page 61: ...rom either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchased an IBM Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Cze...

Page 62: ...chines is six months In case IBM or your reseller are unable to repair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine...

Page 63: ...00 or 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim Applicability of suppliers and res...

Page 64: ...death or personal injury or physical damage to your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to the greater of Pounds Sterling 150 000...

Page 65: ...k NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed when used in accordance with their associated documenta...

Page 66: ...terference by one or more of the following measures v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v Connect the equipment into an outlet on...

Page 67: ...mmission FCC and Telephone Company Requirements Part 68 of the FCC Rules 1 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device t...

Page 68: ...mation The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure the equipment is not malfunctioning 7 No customer repa...

Page 69: ...ns may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utilit...

Page 70: ...t s assurer que tous les fils de mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s il y en a sont raccord s ensemble Cette pr caution est...

Page 71: ...hall be set to operate within the following limits for compliance with Telecom s specifications v There shall be no more than 10 call attempts to the same number within any 30 minute period for any si...

Page 72: ...Union countries Hereby Ambit declares that this J07M041 00 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC 64 ThinkPad A21e Service and Tro...

Page 73: ...ows NT are trademarks of Microsoft Corporation in the United States and or other countries Intel and Celeron are trademarks of Intel Corporation in the United States and or other countries For a compl...

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Page 75: ...sk problems 23 upgrading 29 hibernation problems 17 I IBM help iii K keyboard problems 15 O on board help iii P password problems 15 PC Doctor for Windows 10 power switch problems 15 problems troubles...

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Page 78: ...Part Number 12P1906 1P P N 12P1906...