IBM ThinkPad R30, Service And Troubleshooting Manual

Page 1: ...ThinkPad R30 Series Service and Troubleshooting Guide...

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Page 3: ...ThinkPad R30 Series Service and Troubleshooting Guide...

Page 4: ...isposed of in landfills v To reduce the risk of fire use only No 26 AWG or thicker telephone cable v The fluorescent lamp in the LCD contains mercury Do not put it in trash that is disposed of in land...

Page 5: ...n approved to cooperate with the integrated wireless feature 2 When you use any other RF option device that is not listed on the IBM site all other wireless features including the integrated transmitt...

Page 6: ...iv ThinkPad R30 Series Service and Troubleshooting Guide...

Page 7: ...zing your battery life etc Click Access Help to open a comprehensive help system offering information such as how to change or upgrade the memory in your computer Visit these IBM Web sites to join an...

Page 8: ...nce manuals Find information about your ThinkPad computer and its features by using the Quick Search or clicking one of the topics shown This opens another window where you can view hundreds of help t...

Page 9: ...ief video clips that show you how to perform certain tasks such as installing additional memory replacing your battery or inserting a PC Card Use the controls shown to play pause and rewind the video...

Page 10: ...viii ThinkPad R30 Series Service and Troubleshooting Guide...

Page 11: ...battery 39 Chapter 3 Getting help and service from IBM 41 Getting help and service 42 Getting help on the Web 42 Getting help by fax 43 Calling IBM 43 Getting help around the world 45 Appendix A Impo...

Page 12: ...gulatory Information 75 USA Federal Communications Commission FCC 75 The FCC RF Safety Requirement 75 Interference Statement 76 Canada Industry Canada IC 76 Europe CE Declaration of Conformity 76 Sing...

Page 13: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer 7 Copyright IBM Corp 2001 1...

Page 14: ...System status indicators TrackPoint Computer display Ultrabay Plus Rear view Power jack Monitor connector Modem connector Ethernet connector USB connector Your ThinkPad at a glance 2 ThinkPad R30 Seri...

Page 15: ...e memory for video Storage device v 2 5 inch hard disk drive Up to 40 GB depending on the model Display The color display uses TFT technology v Size 13 3 or 14 1 inch depending on the model v Resoluti...

Page 16: ...ciation 100 v 2 MB 3 5 inch unformatted diskette ANSI X3 171 ISO 9529 ECMA 125 External interface v Parallel connector IEEE 1284A v External monitor connector v PC Card slot one Type I Type II or Type...

Page 17: ...to 95 F Operating with a diskette 10 to 35 C 50 to 95 F Not operating 5 to 43 C 41 to 110 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery...

Page 18: ...z v Input rating of the ac adapter 100 240 V ac 50 to 60 Hz Battery v Lithium Ion Nominal voltage 10 8 V dc Capacity 4 0 AH v Nickel Metal Hydride Nominal voltage 9 6 V dc Capacity 4 5 AH Specificatio...

Page 19: ...isk of suffocation from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in v Avoid subjecting your computer to extreme tem...

Page 20: ...with your hardware and apply pressure only where needed on the device See Access ThinkPad your on board help system for information on replacing your hard disk drive open Access ThinkPad by pressing t...

Page 21: ...puter also enables IBM to notify you about possible technical information and upgrades v Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer v Do not modify o...

Page 22: ...Caring for your ThinkPad computer 10 ThinkPad R30 Series Service and Troubleshooting Guide...

Page 23: ...mputer screen problems 25 An external monitor problem 27 A television problem 27 Battery problems 27 Hard disk drive problems 28 CD ROM DVD ROM CD RW DVD CD RW drive problems 28 Software problems 30 O...

Page 24: ...ime to run the entire test do not interrupt the test while it is running The Quick Test set runs many tests of critical hardware components but it does not run all of the diagnostic test in PC Doctor...

Page 25: ...rmation area or bad CRC2 Solution The EEPROM checksum is not correct block 0 and 1 or block 6 The system board should be replaced and the box serial number needs to be reinstalled Have the computer se...

Page 26: ...yboard is connected do the following Turn off the computer and disconnect the external keyboard then turn on the computer Make sure that the built in keyboard operates correctly If it was have the ext...

Page 27: ...ity to reconfigure the settings If you still see the same error code have the computer serviced Message 0260 System timer error Solution Have the computer serviced Message 0280 Previous boot incomplet...

Page 28: ...reset your password You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts...

Page 29: ...Problem When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then turn it...

Page 30: ...solve the problem you may need to reinstall your operating system Problem My screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Move the TrackPoin...

Page 31: ...ve to take your computer to an IBM reseller or marketing representative to have the password canceled Attention If you forget your hard disk password IBM will not reset your password or recover data f...

Page 32: ...meric keypad do not work Solution Make sure that the external numeric keypad is correctly connected to the computer via a port replicator Problem All or some keys on the external keyboard do not work...

Page 33: ...Device Manager Make sure that the mouse or pointing device cable is securely connected to the computer via a port replicator Try using the TrackPoint If the TrackPoint works the error might be due to...

Page 34: ...on the other computer Refer to the application manuals for more information Problem Incorrect data is sent between your computer and a communicating device Solution Make sure that v The distance and...

Page 35: ...ems are correct have the computer serviced Problem The critical low battery error appears and the computer immediately turns off Solution The battery power is getting low Connect the ac adapter to the...

Page 36: ...by mode even after a timeout To prevent this from occurring do the following 1 Click Start 2 Move the cursor to Settings and Control Panel 3 Click Control Panel and then double click System 4 Click th...

Page 37: ...k the Settings tab 5 Check whether the color depth and resolution are correctly set 6 Click Advanced 7 Click the Adapter tab 8 Make sure Trident Video Accelerator CyberBlade Ai1 is shown in the adapte...

Page 38: ...ain Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer s display conta...

Page 39: ...levision problem Problem Create overlay failed Please lower your resolution color depth and try again message is displayed Solution When you attach TV as the extended monitor and play an MPEG file DVD...

Page 40: ...ed have it serviced Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard when v The hard disk drive starts accessing th...

Page 41: ...ms with one of the following Music CD CD ROM or CD ROM XA Multisession photo CD Video CD CD R or CD RW DVD ROM DVD video Note You can only playback DVD movies if your computer has a DVD ROM or DVD CD...

Page 42: ...roblem An application does not run correctly Solution Make sure that the problem is not being caused by the application by checking the following v Your computer has the minimum required memory to run...

Page 43: ...ith the power switch Solution If the standby indicator is on and you are working under battery power replace the battery with a fully charged one or change your power source to ac power If you still h...

Page 44: ...e screen press F1 If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of entering the supervi...

Page 45: ...diskette drive in the recovery process Use a drive that is compatible with your computer To use the Product Recovery program to restore your pre installed software do the following 1 Save all your fi...

Page 46: ...e then turn on the computer 4 Follow the on screen instructions Installing a new operating system and device drivers If you install a new operating system on your computer you need to install the Thin...

Page 47: ...onfiguration or to restore your configuration to an earlier snapshot using Windows XP 1 Click Start Control Panel 2 Click Performance and Maintenance in the Pick a category section 3 Click System Rest...

Page 48: ...Panel 2 Click Performance and Maintenance in the Pick a category section 3 Click Back up my data in the Pick a task section 4 Follow the on screen instructions For Windows 2000 or Windows 98 To back u...

Page 49: ...orbs the physical shock v Do not apply pressure to the cover of the drive v Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the...

Page 50: ...the cover to a new hard disk drive 8 Insert the hard disk drive and its cover into the hard disk drive bay then secure it with the screw 9 Reinstall the battery 10 Turn the computer over Connect the...

Page 51: ...the battery a Slide and hold the battery latch in the unlock position 1 b Insert your finger in the notch and lift up the battery 2 c Pull up and remove the battery 3 1 2 3 4 Reinstall the battery a...

Page 52: ...Replacing the battery 40 ThinkPad R30 Series Service and Troubleshooting Guide...

Page 53: ...Chapter 3 Getting help and service from IBM Getting help and service 42 Getting help on the Web 42 Getting help by fax 43 Calling IBM 43 Getting help around the world 45 Copyright IBM Corp 2001 41...

Page 54: ...rectory or you can contact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products and s...

Page 55: ...lem v IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service v Engineering chan...

Page 56: ...cludes a comprehensive on board help and information center for your computer and includes information such as installing additional memory It travels with you eliminating the need to carry reference...

Page 57: ...662 49 16 Sweden Swedish 08 477 4420 Switzerland German French Italian 0583 33 09 00 Taiwan Mandarin 886 2 2725 9799 United Kingdom English 01475 555 055 United States English 1 800 772 2227 Uruguay S...

Page 58: ...Warranty Service and to view a list of the countries where service is available go to http www ibm com pc support and click Warranty Lookup Eligible IBM computers are identified by their four digit m...

Page 59: ...of this product or attached devices The 3 pin power cord must be used with a properly grounded outlet Turn everything OFF Turn everything OFF First attach all cables to devices First remove the power...

Page 60: ...expose it to water or rain v Do not attempt to disassemble it v Do not short circuit it v Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disposin...

Page 61: ...ways follow basic safety precautions such as Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet loc...

Page 62: ...djustments or the performance of procedures other than those specified might result in hazardous radiation exposure Class 1 laser products are not considered hazardous The design of the laser system a...

Page 63: ...6 Country or region Warranty period All Parts 1 year labor 1 year Battery pack 1 year Machine type 2657 Country or region Warranty period All Parts 3 years labor 3 years Battery pack 1 year Machine ty...

Page 64: ...nits CRUs v Installation and configuration of machine code or licensed internal code that is designated as customer installable If you do not register your ThinkPad computer with IBM you might be requ...

Page 65: ...rkmanship and 2 conforms to IBM s Official Published Specifications Specifications The warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your...

Page 66: ...air or exchange the failing Machine and 2 provide the service either at your location or a service center IBM or your reseller will also manage and install selected engineering changes that apply to t...

Page 67: ...s responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such information fro...

Page 68: ...your and IBM s rights duties and obligations arising from or relating in any manner to the subject matter of this Agreement without regard to conflict of law principles Part 2 Country unique Terms AME...

Page 69: ...A LAOS AND VIETNAM Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York The following is added to this Section...

Page 70: ...of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence 2 as to any other actual dama...

Page 71: ...he China International Economic and Trade Arbitration Commission in Beijing the PRC for arbitration in accordance with its arbitration rules in force at the time The arbitration tribunal will consist...

Page 72: ...iples as well as Country unique terms and competent court for this Statement are those of the country in which the warranty service is being provided except that in 1 Albania Bosnia Herzegovina Bulgar...

Page 73: ...of Warranty The second paragraph does not apply Warranty Service The following is added to this Section During the warranty period transportation for delivery of the failing Machine to IBM will be at...

Page 74: ...the subject of the claim or which otherwise gives rise to the claim Applicability of suppliers and resellers unchanged The following paragraph is added at the end of this Section IBM s entire liabili...

Page 75: ...hysical damage to your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to 125 percent of the charges if recurring the 12 months charges apply...

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Page 77: ...can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software product...

Page 78: ...ference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures...

Page 79: ...formity with the requirements of the Directive has been signed by IBM United Kingdom Limited PO BOX 30 Spango Valley Greenock Scotland PA160AH This product satisfies the Class B limits of EN 55022 Tel...

Page 80: ...you will be given advance notice so as to give you an opportunity to maintain uninterrupted service 6 If you experience trouble with this built in modem contact your IBM Authorized Seller or the IBM...

Page 81: ...Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs of alterations made by the user to this equipment or equipment malf...

Page 82: ...peut demander l utilisateur de d brancher un appareil la suite de r parations ou de modifications effectu es par l utilisateur ou cause de mauvais fonctionnement Pour sa propre protection l utilisateu...

Page 83: ...irements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications There s...

Page 84: ...eptable the Dial button should not be used for local calls Only the seven digits of your local number should be dialled from your modem Do not dial the area code digit or 0 prefix This equipment shoul...

Page 85: ...ice for European Union countries Hereby Ambit declares that this J07M058 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC Appendix C Notices...

Page 86: ...delines found in radio frequency safety standards and recommendations IBM believes it is safe for use by consumers These standards and recommendations reflect the consensus of the scientific community...

Page 87: ...power of the Wireless LAN Adapter is far below the FCC radio frequency exposure limits Nevertheless the ThinkPad R31 computer shall be used in such a manner that the potential for human contact durin...

Page 88: ...t perturber les communications radio et 2 cet appareil doit supporter toute perturbation y compris les perturbations qui pourraient provoquer un dysfonctionnement Europe CE Declaration of Conformity v...

Page 89: ...Appendix D Wireless Regulatory Information 77...

Page 90: ...s le cas d une utilisation priv e l ext rieur d un b timent au dessus d un espace public aucun enregistrement n est n cessaire pour une distance de moins de 300m Pour une distance sup rieure 300m un e...

Page 91: ...lding The equipment is restricted to operating within the 2445 2483 5 MHz band Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both IBM...

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Page 93: ...codes 17 errors without messages 17 F fax help by 43 H hard disk problems 28 replacing 37 hibernation problems 23 I IBM help v infrared port problems 22 K keyboard problems 19 O on board help v P pass...

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Page 96: ...Part Number 46P6607 1P P N 46P6607...