IBM ThinkPad T22 2647, Supplementary Manual

Page 1: ...ThinkPad T22 Service and Troubleshooting Guide IBM...

Page 2: ...uce the risk of fire use only No 26 AWG or thicker telephone cable v The fluorescent lamp in the LCD contains mercury Do not put it in trash that is disposed of in landfills Rough handling or dropping...

Page 3: ...d share your own advice Customize your ThinkPad with accessories software and services A one click guide to service on the Web for your ThinkPad Your gateway into a comprehensive help system offering...

Page 4: ...nd information about your ThinkPad computer and its features by using the Quick Search or clicking one of the topics shown This opens another window where you can view hundreds of help topics by brows...

Page 5: ...n brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC card or upgrading your memory Use the controls shown to play pause and rewind the video cli...

Page 6: ...vi ThinkPad T22 Service and Troubleshooting Guide...

Page 7: ...r 3 Getting help and service from IBM 35 Getting help and service 36 Getting help on the Web 36 Getting help by fax 37 Calling IBM 37 Appendix A Important safety instructions 41 Modem safety informati...

Page 8: ...viii ThinkPad T22 Service and Troubleshooting Guide...

Page 9: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer 6 Copyright IBM Corp 2001 1...

Page 10: ...Your ThinkPad at a glance Front view Rear view Your ThinkPad at a glance 2 ThinkPad T22 Service and Troubleshooting Guide...

Page 11: ...color display uses TFT technology v Size 13 3 or 14 1 inch depending on the model v Resolution LCD Up to 1400 by 1050 depending on the model External monitor Up to 1600 by 1200 v Brightness control Ke...

Page 12: ...ce v Serial connector EIA RS232D v Parallel connector IEEE 1284A v External input device connector v External monitor connector v PC Card slots Type I Type II or Type III PC Card v Headphone jack v Li...

Page 13: ...ove 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating with no diskette in the driv...

Page 14: ...cation from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in v Avoid subjecting your computer to extreme temperatures be...

Page 15: ...rator remember that setting a supervisor password can prevent unauthorized initialization Other important tips v Your computer modem may use only an analog telephone network or public switched telepho...

Page 16: ...einstall the plastic bezel faces if supplied v Store your external and removable hard disk diskette CD ROM and DVD ROM drives in the appropriate containers or packaging when they are not being used Cl...

Page 17: ...power switch problem 16 Keyboard problems 16 TrackPoint problems 17 Standby or hibernation problems 18 Computer screen problems 22 Battery problems 23 Hard disk drive problems 24 Other problems 25 Sta...

Page 18: ...e time to run the entire test do not interrupt the test while it is running The Quick Test set runs many tests of critical hardware components but it does not run all of the diagnostic test in PC Doct...

Page 19: ...iced 0189 Invalid RFID configuration information area The EEPROM checksum is not correct block 4 and 5 The system board should be replace and the UUID needs to be reinstalled Have the computer service...

Page 20: ...ore turning the computer on reinstall it Then test the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just be...

Page 21: ...e computer serviced The hard disk password prompt A hard disk password is set Type the password and press Enter to use the computer If you still see the same error message have the computer serviced T...

Page 22: ...without messages Problem When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the comp...

Page 23: ...ed to reinstall your operating system Problem My screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Move the TrackPoint or press a key to exit the...

Page 24: ...y mode enter the power on password if any is set If an external keyboard is connected the numeric keypad on your computer does not work Use the numeric keypad on the external keyboard If an external n...

Page 25: ...drift when you are not using the TrackPoint during normal operation This is a normal characteristic of the TrackPoint and is not a defect Cursor drifting might occur for several seconds under the fol...

Page 26: ...ke sure that the IBM PS 2 TrackPoint driver is installed Standby or hibernation problems Problem The computer enters standby mode automatically Solution If the processor reaches a temperature that is...

Page 27: ...ator resuming normal operation from hibernation or standby mode takes a long time Solution If the Ethernet port is enabled but the port replicator is not connected to a network resuming operation can...

Page 28: ...o Settings and Control Panel 3 Click Control Panel and then double click System 4 Click the Device Manager tab 5 Click the mark of CD ROM 6 Double click the name of the CD ROM or DVD ROM 7 Click the S...

Page 29: ...o use hibernation mode in Windows NT you must format your hard disk with the FAT format system If you format your hard disk with NTFS the default format in Windows NT you cannot use hibernation mode 1...

Page 30: ...r Windows 98 1 Click the Settings tab 2 Check if the color depth and resolution are correctly set 3 Click Advanced 4 Click the Adapter tab 5 Make sure S3_Inc Savage IX w MV is shown in the adapter inf...

Page 31: ...you try to start DVD playback or You may get poor playback or non at all while running video playback DVD playback or a game applications Solution Do either of the following v If you are using the com...

Page 32: ...annot charge the battery when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it sti...

Page 33: ...equence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want Make sure that the device from which the computer starts is enabled by checking there is no mark prece...

Page 34: ...n press Enter 3 Select USB by pressing Enter 4 With the cursor key select Disable then press Enter 5 Press F10 and Enter to save this setting and exit this utility Solving computer problems 26 ThinkPa...

Page 35: ...creen press F1 If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of the supervisor password...

Page 36: ...drive will be lost in the recovery process Be sure to back up copies of the files you have saved on your C drive before you begin Note You might need to use a CD ROM drive or a diskette drive in the r...

Page 37: ...the F1 key to start the BIOS Setup Utility b With the cursor key select Startup then press Enter c Select Boot by pressing Enter d With the cursor key select ATAPI CD ROM Drive e Press F6 repeatedly u...

Page 38: ...dows 2000 Professional or Windows NT Workstation you will be prompted to select the appropriate operating system setting This menu does not appear for Windows 98 SE 4 Select System Utilities from the...

Page 39: ...ck v Do not apply pressure to the cover of the drive v Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before rem...

Page 40: ...ll them 9 Turn the computer over so that its bottom side is up Reinstall the screw Note You can replace the coin screw with a security screw to prevent the hard disk drive from being removed easily Th...

Page 41: ...ver 3 Slide the battery latch to the left to unlock it 1 then remove the battery 2 Note The first position of the battery latch is for releasing the lock of the battery 4 Align the side of a fully cha...

Page 42: ...Replacing the battery 34 ThinkPad T22 Service and Troubleshooting Guide...

Page 43: ...Chapter 3 Getting help and service from IBM Getting help and service 36 Getting help on the Web 36 Getting help by fax 37 Calling IBM 37 Copyright IBM Corp 2001 35...

Page 44: ...directory or you can contact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products an...

Page 45: ...lem v IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service v Engineering chan...

Page 46: ...tion for your system Telephone numbers Note Telephone numbers are subject to change without notice For the latest list of IBM HelpCenter telephone numbers and hours of operation visit the Support Web...

Page 47: ...Netherlands Dutch 020 504 0501 New Zealand English 0800 446 149 Norway Norwegian 23 05 32 40 Peru Spanish 349 0050 Portugal Portuguese 21 791 51 47 Spain Spanish 91 662 4916 Sweden Swedish 08 751 52 2...

Page 48: ...Getting help and service 40 ThinkPad T22 Service and Troubleshooting Guide...

Page 49: ...of this product or attached devices The 3 pin power cord must be used with a properly grounded outlet Turn everything OFF Turn everything OFF First attach all cables to devices First remove the power...

Page 50: ...not expose it to water or rain v Do not attempt to disassemble it v Do not short circuit it v Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disp...

Page 51: ...lations The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash t...

Page 52: ...requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser products In other countries the drive is certified to conform to...

Page 53: ...visible and invisible laser radiation when open Avoid direct eye exposure Do not stare into the beam or view it directly with optical instruments Save these instructions Appendix A Important safety in...

Page 54: ...46 ThinkPad T22 Service and Troubleshooting Guide...

Page 55: ...means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine i...

Page 56: ...THER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES GIVE YOU SPE...

Page 57: ...nversion or upgrade Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the remove...

Page 58: ...he claim This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM LIABLE...

Page 59: ...ine without charge under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine If a Machine does not function as warranted during the...

Page 60: ...e replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the...

Page 61: ...may arise where because of a default on IBM s part or other liability you are entitled to recover damages from IBM In each such instance regardless of the basis on which you are entitled to claim dama...

Page 62: ...the supply of equivalent goods Where that condition or warranty relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or househo...

Page 63: ...rom either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchased an IBM Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Cze...

Page 64: ...chines is six months In case IBM or your reseller are unable to repair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine...

Page 65: ...00 or 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim Applicability of suppliers and res...

Page 66: ...death or personal injury or physical damage to your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to the greater of Pounds Sterling 150 00...

Page 67: ...k NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed when used in accordance with their associated documenta...

Page 68: ...e interference by one or more of the following measures v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v Connect the equipment into an outlet...

Page 69: ...mmission FCC and Telephone Company Requirements Part 68 of the FCC Rules 1 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device t...

Page 70: ...rmation The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure the equipment is not malfunctioning 7 No customer rep...

Page 71: ...ns may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utilit...

Page 72: ...t s assurer que tous les fils de mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s il y en a sont raccord s ensemble Cette pr caution est...

Page 73: ...hall be set to operate within the following limits for compliance with Telecom s specifications v There shall be no more than 10 call attempts to the same number within any 30 minute period for any si...

Page 74: ...n Union countries Hereby Ambit declares that this J07M041 00 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC 66 ThinkPad T22 Service and Tro...

Page 75: ...Windows NT are trademarks of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks of Intel Corporation in the United States and or other countries For a...

Page 76: ...68 ThinkPad T22 Service and Troubleshooting Guide...

Page 77: ...sk problems 24 upgrading 31 hibernation problems 18 I IBM help iii K keyboard problems 16 O on board help iii P password problems 15 PC Doctor for Windows 10 power switch problems 16 problems troubles...

Page 78: ...70 ThinkPad T22 Service and Troubleshooting Guide...

Page 79: ......

Page 80: ...IBM Part Number 27P2093 1P P N 27P2093...