IBM ThinkPad X22, Service & Troubleshooting Manual

Page 1: ...ThinkPad X22 Service Troubleshooting Guide...

Page 2: ...to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the p...

Page 3: ...12 Chapter 3 Getting service 27 Getting help on the Web 27 Getting help by fax 28 Calling IBM 28 Appendix Product warranty and notices 31 Warranty Statements 31 IBM Statement of Limited Warranty for...

Page 4: ...iv ThinkPad X22 Service Troubleshooting Guide...

Page 5: ...ces If a 3 pin power cord is provided with this products it must be used with a properly grounded outlet To Connect Turn everything OFF Turn everything OFF First attach all cables to devices Attach th...

Page 6: ...ions including the following v Do not use your computer in or near water v During electrical storms Do not use your computer with the telephone cable connection Do not connect the cable to or disconne...

Page 7: ...v Keep the battery pack away from fire v Do not expose it to water or rain v Do not attempt to disassemble it v Do not short circuit it v Keep it away from children Do not put the battery pack in tras...

Page 8: ...ction below when installing or reconfiguring the Mini PCI option To avoid shock hazard disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the syste...

Page 9: ...with a higher rating CAUTION To reduce the risk of fire electrical shock or injury when using telephone equipment always follow basic safety precautions such as v Never install telephone wiring during...

Page 10: ...x ThinkPad X22 Service Troubleshooting Guide...

Page 11: ...clicking one of the topics shown This opens another window where you can view hundreds of help topics by browsing the table of contents using the index or performing a search View help topics to lear...

Page 12: ...sers to access mobile resources read tips and true stories and share your own advice 2 Customize your ThinkPad with accessories software and services 3 A one click guide to service on the Web for your...

Page 13: ...ps 4 Cleaning your computer 5 Features Processor Intel Mobile Tualafin Processor Memory Built in 128MB Maximum 640MB Storage devices 2 5 inch hard disk drive Display The color display uses TFT technol...

Page 14: ...ilable if the modem Mini PCI Card or the Combo Mini PCI Card is installed Ethernet connector available if the Ethernet Mini PCI Card or the Combo Mini PCI Card is installed UltraPort connector to supp...

Page 15: ...ning or when the battery is charging Your computer dissipates some heat during normal operation This heat is a function of the level of system activity and battery charge level Extended contact with y...

Page 16: ...e lens on the CD or DVD ROM tray v Wait until you hear the CD or DVD ROM click into the center pivot of the CD or DVD ROM drive before closing the CD or DVD ROM tray v When replacing your hard disk dr...

Page 17: ...Take care not to turn your computer over while the ac adapter is plugged in This could break the adapter plug v If you replace the hard disk drive in your computer reinstall the plastic cover v Store...

Page 18: ...6 ThinkPad X22 Service Troubleshooting Guide...

Page 19: ...the hard disk drive only if you upgrade it or have it repaired The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping Attention Handling a hard disk dri...

Page 20: ...d disk drive bay then secure it firmly into place Note Make sure that the label on the hard disk drive is facing the bottom of the computer 11 Reinstall the screw that secures the hard disk drive 12 R...

Page 21: ...on board help Access ThinkPad 4 Using the cursor keys move to the item you want to change When that item is highlighted press Enter A submenu is displayed 5 On that submenu modify the items you wish...

Page 22: ...shipped with your computer This software includes your pre installed operating system applications and device drivers You can restore your pre installed software using either the Product Recovery prog...

Page 23: ...ecovery CD to restore your pre installed software do the following 1 If your computer has a CD ROM or DVD ROM drive connect it 2 Insert the Recovery CD into the CD ROM or DVD ROM drive 3 Save all your...

Page 24: ...ter 2 Insert the Recovery Repair diskette into the drive then turn on the computer 3 Follow the on screen instructions Solving computer problems If you do not find your problem here refer to Access Th...

Page 25: ...to the normal operation Message 0200 Hard disk error Solution The hard disk is not working Make sure the hard disk drive is attached firmly Run the BIOS Setup Utility then make sure the hard disk dri...

Page 26: ...t your computer s memory with PC Doctor If you have increased memory just before turning the computer on reinstall it Then test the memory with PC Doctor Message 0250 System battery error Solution The...

Page 27: ...uration and then restart the computer by using the Exit Saving Changes option under the Restart item or by pressing F10 If there is still a problem have the computer serviced Message 02D0 System cache...

Page 28: ...GA mode the screen image might look slightly distorted or might appear smaller than the display size This is to maintain compatibility with other DOS applications To expand the screen image to the sam...

Page 29: ...9 and then Enter to load the default setting Press F10 and then Enter to restart the system Errors without messages Problem The screen is blank and you don t hear any beeps Note If you are not sure wh...

Page 30: ...ve the computer serviced Power switch problems Problem The system freezes and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power switch for 4 seconds or...

Page 31: ...oint Refer to the Software Selection CD for installing the driver Problem The scrolling or magnifying glass function does not work Solution See the mouse driver in Device Manager and make sure that th...

Page 32: ...e is correctly connected to the computer v The keyboard cable is connected to the correct side of the keyboard mouse cable or the ThinkPad Dock If these connections are correct disconnect the keyboard...

Page 33: ...dicator stays on and the computer does not work Solution The computer automatically enters standby or hibernation mode when the battery is depleted Connect the ac adapter to the computer then press Fn...

Page 34: ...to make the screen brighter If problem still persists do the Cause and action in the problem below Problem The screen is unreadable or distorted Solution Make sure that v The display device driver is...

Page 35: ...g discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple thin...

Page 36: ...it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced Hard disk drive problems Problem The hard disk drive makes a rattling...

Page 37: ...4 seconds or more Problem The computer does not turn off with the power switch Solution If the standby indicator is on and you are working under battery power replace the battery with a fully charged...

Page 38: ...26 ThinkPad X22 Service Troubleshooting Guide...

Page 39: ...at support microsoft com directory or you can contact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Pers...

Page 40: ...repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service v Engineering change management Occa...

Page 41: ...information for your system Telephone numbers Note Telephone numbers are subject to change without notice For the latest list of IBM HelpCenter telephone numbers and hours of operation visit the Supp...

Page 42: ...4 0501 New Zealand English 0800 446 149 Norway Norwegian 23 05 32 40 Peru Spanish 349 0050 Portugal Portuguese 21 791 51 47 Spain Spanish 91 662 4916 Sweden Swedish 08 751 52 27 Switzerland German Fre...

Page 43: ...or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whe...

Page 44: ...nance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE YOUR EXCLUSI...

Page 45: ...ade IBM or your reseller services must be installed on a Machine which is 1 for certain Machines the designated serial numbered Machine and 2 at an engineering change level compatible with the feature...

Page 46: ...ty and tangible personal property and 2 the amount of any other actual direct damages up to the greater of U S 100 000 or equivalent in local currency or the charges if recurring 12 months charges app...

Page 47: ...kmanship and 2 conforms to IBM s Official Published Specifications The warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt i...

Page 48: ...ervice either at your location or at a service center to keep Machines in or restore them to conformance with their Specifications IBM or your reseller will inform you of the available types of servic...

Page 49: ...responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such information from...

Page 50: ...the extent permitted by the applicable legislation Extent of Warranty The following replaces the first and second sentences of this Section The warranty does not cover the repair or exchange of a Mac...

Page 51: ...MIDDLE EAST AFRICA EMEA The following terms apply to all EMEA countries The terms of this Statement of Warranty apply to Machines purchased from an IBM reseller If you purchased this Machine from IBM...

Page 52: ...led to claim damages from IBM IBM is liable for no more than items 1 and 2 unchanged GERMANY The IBM Warranty for Machines The following replaces the first sentence of the first paragraph of this Sect...

Page 53: ...t 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded Limitation of Liability The following replaces items one and two of the first paragraph of this Section 1 death or perso...

Page 54: ...ject of your claim from IBM TURKIYE Production Status The following replaces this Section IBM fulfills customer orders for IBM Machines as newly manufactured in accordance with IBM s production standa...

Page 55: ...added to this Section To obtain warranty service from IBM call 1 800 565 3344 UNITED STATES OF AMERICA Warranty Service The following is added to this Section To obtain warranty service from IBM call...

Page 56: ...85 U S A The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUB...

Page 57: ...t errors that might occur if software upgrades or peripheral devices you use or exchange data with do not process date data correctly The foregoing is a Year 2000 Readiness Disclosure Trademarks The f...

Page 58: ...t FCC emission limits Proper cables and connectors are available from IBM authorized dealers IBM is not responsible for any radio or television interference caused by using other than recommended cabl...

Page 59: ...rovided You may attach the label to the exterior of the computer in which you install the IBM modem or you may attach the label to the external DAA if you have one Place the label in a location that i...

Page 60: ...ment does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local...

Page 61: ...sus n empechent pas la d gradation du service dans certaines situations Actuellement les entreprises de t l communication ne permettent pas que l on raccorde leur mat riel des jacks d abonn sauf dans...

Page 62: ...such circumstances 3 This equipment may not provide for the effective hand over of a call to another device connected to the same line 4 Under power failure conditions this telephone may not operate...

Page 63: ...gnetic energy like other radio devices However the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones Because Wireless...

Page 64: ...limits Nevertheless the ThinkPad X22 shall be used in such a manner that the potential for human contact during normal operation is minimized as follows v Caution To comply with FCC RF exposure compl...

Page 65: ...oor gebruik over afstand groter dan 300m is wel registratie bij BIPT IBPT nodig Voor publiek gebruik buiten gebouwen is licentie van BIPT IBPT verplicht Voor registratie of licentie kunt u contact opn...

Page 66: ...ure suivre France F Restricted frequency band only channels 10 and 11 2457 MHz and 2462 MHz respectively may be used in France License required for every installation indoor and outdoor installations...

Page 67: ...ications 1 R Recovery CD using 10 S size machine specifications 2 specifications 1 2 specifications 1 2 continued environment 2 input voltage 3 size 2 temperature 2 T temperature machine specification...