Help and Service Information
During the warranty period, you can get toll-free technical support 24
hours a day, 7 days a week, to answer any questions about your
new IBM adapter. If you need warranty service, return or exchange
is available. In addition, if your IBM adapter is installed in an IBM
computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best
alternative.
Before calling, please prepare for your call by following these steps.
Step 1: Troubleshooting
You might be able to solve the problem yourself. Here are some
things you might want to try:
Install the adapter in a different slot, if one is available.
Inspect the adapter for damage.
Check the computer manual for instructions about the installation
of upgrades. Look for a section about system setup or system
configuration. Follow all procedures.
Step 2: Preparing for the Call
To assist the technical support representative, have available as
much of the following information as possible:
¹
Part number, serial number, and date code listed on the paper
label located on the side of the adapter (this is the information
that you recorded on page 3-1)
¹
Proof of purchase
¹
Computer manufacturer, model, serial number (if IBM), and
manual
¹
Exact wording of the error message and error code (if any)
¹
Description of the problem
¹
Hardware and software configuration information for your system
Chapter 4. Instructions to Complete Installation
4-5
Summary of Contents for TURBOWAYS 25
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