v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
1962
A
hard
disk
drive
does
not
contain
a
valid
boot
sector.
1.
Make
sure
that
a
startable
operating
system
is
installed.
2.
Run
the
hard
disk
drive
diagnostic
tests.
3.
Reseat
the
following
components:
a.
Hard
disk
drive
b.
Hard
disk
drive
backplane
cable
or
back
panel
cables
4.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
(Hot-swap
models)
Hard
disk
drive
cable
b.
Hard
disk
drive
c.
Hard
disk
drive
backplane
or
back
panel
d.
(Trained
service
technician
only)
System
board
8603
Pointing-device
error.
1.
Reseat
the
pointing
device.
2.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
Pointing
device
b.
(Trained
service
technician
only)
System
board
00012000
Processor
machine
check
error.
1.
(Trained
service
technician
only)
Reseat
the
microprocessor.
2.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
(Trained
service
technician
only)
Microprocessor
b.
(Trained
service
technician
only)
System
board
00019701
Processor
1
failed
BIST.
1.
(Trained
service
technician
only)
Reseat
the
microprocessor.
2.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
(Trained
service
technician
only)
Microprocessor
b.
(Trained
service
technician
only)
System
board
Chapter
5.
Diagnostics
71
Summary of Contents for xSeries 206m
Page 1: ...IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...
Page 2: ......
Page 3: ...IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...
Page 8: ...vi IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...
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Page 144: ...Part Number 31R1183 Printed in USA 1P P N 31R1183...