background image

Power

 

problems

 

 

v

   

Follow

 

the

 

suggested

 

actions

 

in

 

the

 

order

 

in

 

which

 

they

 

are

 

listed

 

in

 

the

 

Action

 

column

 

until

 

the

 

problem

 

is

 

solved.

 

v

   

See

 

Chapter

 

3,

 

“Parts

 

listing,

 

Type

 

8849

 

and

 

Type

 

8491

 

server,”

 

on

 

page

 

19

 

to

 

determine

 

which

 

components

 

are

 

customer

 

replaceable

 

units

 

(CRU)

 

and

 

which

 

components

 

are

 

field

 

replaceable

 

units

 

(FRU).

 

v

   

If

 

an

 

action

 

step

 

is

 

preceded

 

by

 

“(Trained

 

service

 

technician

 

only),”

 

that

 

step

 

must

 

be

 

performed

 

only

 

by

 

a

 

trained

 

service

 

technician.

 

Symptom

 

Action

 

The

 

power-control

 

button

 

does

 

not

 

work,

 

and

 

the

 

reset

 

button

 

does

 

work

 

(the

 

server

 

does

 

not

 

start).

 

Note:

 

The

 

power-control

 

button

 

will

 

not

 

function

 

until

 

20

 

seconds

 

after

 

the

 

server

 

has

 

been

 

connected

 

to

 

ac

 

power.

 

1.

   

Make

 

sure

 

that

 

the

 

power-control

 

button

 

is

 

working

 

correctly:

 

a.

   

Disconnect

 

the

 

server

 

power

 

cords.

 

b.

   

Reconnect

 

the

 

power

 

cords.

 

c.

   

Press

 

the

 

power-control

 

button.

 

d.

   

(Trained

 

service

 

technician

 

only)

 

If

 

the

 

server

 

does

 

not

 

start,

 

disconnect

 

the

 

server

 

power

 

cords

 

and

 

reseat

 

the

 

operator

 

information

 

panel

 

cables;

 

then,

 

repeat

 

steps

 

1a

 

through

 

1c.

 

If

 

the

 

problem

 

remains,

 

replace

 

the

 

operator

 

information

 

panel.

2.

   

Make

 

sure

 

that:

 

v

   

The

 

power

 

cords

 

are

 

correctly

 

connected

 

to

 

the

 

server

 

and

 

to

 

a

 

working

 

electrical

 

outlet.

 

v

   

The

 

server

 

contains

 

the

 

correct

 

type

 

of

 

DIMMs.

 

v

   

The

 

DIMMs

 

are

 

correctly

 

seated.

 

v

   

(Trained

 

service

 

technician

 

only)

 

The

 

microprocessor

 

is

 

correctly

 

installed.

3.

   

If

 

you

 

just

 

installed

 

an

 

optional

 

device,

 

remove

 

it,

 

and

 

restart

 

the

 

server.

 

If

 

the

 

server

 

now

 

turns

 

on,

 

you

 

might

 

have

 

installed

 

more

 

devices

 

than

 

the

 

power

 

supply

 

supports.

 

4.

   

Reseat

 

the

 

following

 

components:

 

a.

   

DIMMs

 

b.

   

(Trained

 

service

 

technician

 

only)

 

Power

 

supply

 

cables

 

to

 

all

 

internal

 

components

 

c.

   

(Trained

 

service

 

technician

 

only)

 

Power

 

connector

 

on

 

the

 

system

 

board

5.

   

Replace

 

the

 

following

 

components

 

one

 

at

 

a

 

time,

 

in

 

the

 

order

 

shown,

 

restarting

 

the

 

server

 

each

 

time:

 

a.

   

DIMMs

 

b.

   

(Trained

 

service

 

technician

 

only)

 

Power

 

supply

 

c.

   

(Trained

 

service

 

technician

 

only)

 

System

 

board

6.

   

See

 

“Solving

 

undetermined

 

problems”

 

on

 

page

 

110.

 

The

 

server

 

does

 

not

 

turn

 

off.

 

1.

   

Determine

 

whether

 

you

 

are

 

using

 

an

 

Advanced

 

Configuration

 

and

 

Power

 

Interface

 

(ACPI)

 

or

 

a

 

non-ACPI

 

operating

 

system.

 

If

 

you

 

are

 

using

 

a

 

non-ACPI

 

operating

 

system,

 

complete

 

the

 

following

 

steps:

 

a.

   

Press

 

Ctrl+Alt+Delete.

 

b.

   

Turn

 

off

 

the

 

server

 

by

 

pressing

 

the

 

power-control

 

button

 

for

 

5

 

seconds.

 

c.

   

Restart

 

the

 

server.

 

d.

   

If

 

the

 

server

 

fails

 

POST

 

and

 

the

 

power-control

 

button

 

does

 

not

 

work,

 

disconnect

 

the

 

ac

 

power

 

cord

 

for

 

20

 

seconds;

 

then,

 

reconnect

 

the

 

ac

 

power

 

cord

 

and

 

restart

 

the

 

server.

2.

   

If

 

the

 

problem

 

remains

 

or

 

if

 

you

 

are

 

using

 

an

 

ACPI-aware

 

operating

 

system,

 

suspect

 

the

 

I/O

 

board.

 

 

84

 

IBM

 

xSeries

 

306m

 

Types

 

8849

 

and

 

8491:

 

Problem

 

Determination

 

and

 

Service

 

Guide

Summary of Contents for xSeries 206m

Page 1: ...IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...

Page 4: ...page 115 The most recent version of this document is available at http www ibm com support Ninth Edition August 2007 Copyright International Business Machines Corporation 2005 All rights reserved US G...

Page 5: ...nfiguration Setup Utility program 12 Using the SAS SATA Configuration Utility program hot swap SAS SATA models only 13 Configuring the Ethernet controller 13 Using the Adaptec HostRAID configuration p...

Page 6: ...procedure 73 Troubleshooting tables 75 CD or DVD drive problems 75 General problems 76 Hard disk drive problems 76 Intermittent problems 77 Keyboard mouse or pointing device problems 78 USB keyboard...

Page 7: ...sposal 117 Battery return program 118 Electronic emission notices 119 Federal Communications Commission FCC statement 119 Industry Canada Class A emission compliance statement 119 Australia and New Ze...

Page 8: ...vi IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...ior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire grou...

Page 11: ...n the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical cir...

Page 12: ...tion document For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all caution...

Page 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 14: ...ON When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result...

Page 15: ...ower control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove a...

Page 16: ...ese components If you suspect a problem with one of these parts contact a service technician Statement 10 CAUTION Do not place any object weighing more than 82 kg 180 lb on top of rack mounted devices...

Page 17: ...v User s Guide This document is in Portable Document Format PDF on the IBM xSeries Documentation CD It provides general information about the server including information about features and how to con...

Page 18: ...atements are used in this document v Note These notices provide important tips guidance or advice v Important These notices provide information or advice that might help you avoid inconvenient or prob...

Page 19: ...ollers v Serial ATA SATA controller with integrated RAID simple swap SATA models v Serial attached SCSI SAS controller with integrated RAID hot swap SAS SATA models Acoustical noise emissions v Sound...

Page 20: ...ectrical outlet Power control button Press this button to turn the server on and off manually A power control button shield comes installed around the button to prevent the server from being turned of...

Page 21: ...ear of the server Power cord connector Mouse connector Keyboard connector Serial connector Video connector Ethernet 2 connector Ethernet 1 connector USB 1 connector USB 2 connector Power cord connecto...

Page 22: ...System board internal connectors The following illustration shows the internal connectors on the system board 6 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...

Page 23: ...and 3 Clear the CMOS data which clears the power on password and administrator password Boot block jumper JP4 v Pins 1 and 2 Normal default v Pins 2 and 3 Recover boot block NMI non maskable interrup...

Page 24: ...System board external connectors The following illustration shows the external connectors on the system board 8 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...

Page 25: ...ble 3 System board LEDs LED Description Error LEDs The associated component has failed Baseboard management controller status LED This LED flashes to indicate that the mini BMC is functioning normally...

Page 26: ...I X slots on the riser card assembly PCI X slot 1 64 bit 3 3 V 66 100 MHz PCI X slot 2 64 bit 3 3 V 66 100 MHz The following illustration shows the location of the PCI X and PCI Express slots on the r...

Page 27: ...ts contain vital product data VPD code You can select to update the VPD code during the BIOS code update procedure Configuring the server The ServerGuide Setup and Installation CD provides software se...

Page 28: ...following tasks v View configuration information v View and change assignments for devices and I O ports v Set the date and time v Set and change passwords v Set and change the startup characteristic...

Page 29: ...pare drive or initialize drives v SerialSelect Utility Note This choice appears on a hot swap SAS or SATA system only It does not appear on a simple swap SATA system Select this choice to configure th...

Page 30: ...array of independent disks RAID array v View or change the RAID configuration and associated devices Consider the following information when using the Adaptec RAID Configuration Utility programs and...

Page 31: ...ct Devices and I O Ports Advanced Chipset Control Serial ATA 4 Select SATA Controller Mode Option Change the value to Enhanced 5 Scroll down and select SATA RAID Enable 6 Select Enabled 7 Press Esc th...

Page 32: ...14 The integrated SAS SATA RAID feature comes disabled by default You must enable it and install the device drivers before you can use it The SAS RAID configuration utilities device drivers and infor...

Page 33: ...art the server Viewing the configuration To view information about the SAS SATA controller complete the following steps 1 Start the SAS SATA Configuration Utility program 2 From the SAS SATA Configura...

Page 34: ...r then press Enter 6 To change the serial number type sn zzzzzzz where zzzzzzz is the serial number then press Enter 7 To change the asset tag type asset aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa where aaaaaa...

Page 35: ...8491 servers To check for an updated parts listing on the Web complete the following steps 1 Go to http www ibm com support 2 Under Search technical support type 8849 or 8491 and click Search 3 Under...

Page 36: ...to do so in this publication or by IBM Service See the illustration on page 47 for the location of the air deflector in the server An air deflector comes in Misc kit 2 in the following list 20 IBM xS...

Page 37: ...Ax 20x 3Ax 40x 50x 94x E1x E5x E6x E7x E8x EGx EHx EJx G4x H4x J2x JBx K4x 39M4341 6 System board assembly 42C1452 7 SAS SATA backplane hot swap models models 1Ax 20x 3Ax 40x 50x 94x E1x E5x E6x E7x E...

Page 38: ...drive optional 39M3529 15 Rambo 4 slim drive optional 39M3567 15 Rambo 5 slim drive optional 42C0955 16 Bracket ear 39M4351 17 Operator information panel assembly 39M4350 18 CD DVD interposer board 39...

Page 39: ...1Ax 20x 3Ax 40x 50x 94x E1x E5x E6x E7x E8x EGx EHx EJx G4x H4x J2x JBx K4x 25R8851 Cable SATA simple swap models 10x 30x B2x E2x E3x EAx EBx ECx EDx EEx EFx FAx G2x H2x JAx K2x 39M6276 Cable SATA hot...

Page 40: ...Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated...

Page 41: ...kistan Samoa South Africa Sri Lanka Swaziland Uganda 39M5151 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands China Hong Kong S A R Cyprus Dominica Gambia Ghana Grenada Iraq Ireland Jordan...

Page 42: ...power cord part number Used in these countries and regions 39M5068 Argentina Paraguay Uruguay 39M5226 India 39M5233 Brazil 26 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Gu...

Page 43: ...oved make sure that no one is near the server and that no other objects have been left inside the server v Do not attempt to lift an object that you think is too heavy for you If you have to lift a he...

Page 44: ...f the air deflector in the server Working inside the server with the power on Attention Static electricity that is released to internal server components when the server is powered on might cause the...

Page 45: ...is still in its static protective package touch it to an unpainted metal part on the outside of the server for at least 2 seconds This drains static electricity from the package and from your body v R...

Page 46: ...ing on the server To remove the cover complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 27 2 Turn off the server and all peripheral...

Page 47: ...nstall the cover and bezel complete the following steps 1 Make sure that all internal cables are correctly routed 2 Set the cover on top of the server so that approximately 13 mm 0 5 inch extends from...

Page 48: ...is either a PCI X or a PCI Express slot 1 Read the safety information that begins on page vii and Installation guidelines on page 27 2 Turn off the server and peripheral devices and disconnect the pow...

Page 49: ...s the adapter slots v Depending on the riser card assembly in the server the server contains either two peripheral component interconnect extended PCI X adapter slots or one PCI X slot and one PCI Exp...

Page 50: ...er scans the PCI X slots to assign system resources If you have not changed the default startup sequence the server starts the devices in the following order the CD drive first then depending on the m...

Page 51: ...ully align the riser card assembly with the guides on the rear of the server and with the riser card connectors on the system board then press down on the assembly Make sure that the riser card assemb...

Page 52: ...ables 4 Remove the filler panel from the bay 5 Pull the loops of the drive tray toward each other and slide the drive into the server until the drive connects to the back panel 6 Release the loops of...

Page 53: ...egins on page vii and Installation guidelines on page 27 2 Make sure that the server cover is in place and fully closed Attention To maintain proper system cooling do not operate the server for more t...

Page 54: ...o ensure proper cooling and airflow do not operate the server for more than 2 minutes with the cover removed 4 Open the retaining clip on each end of the DIMM connector 5 Lift the DIMM out of the conn...

Page 55: ...ir of DIMMs in DIMM connectors 2 and 4 they do not have to be the same size speed type and technology as the DIMMs that are installed in DIMM connectors 1 and 3 However the size speed type and technol...

Page 56: ...fans To replace any of the five replaceable fans complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 27 2 Turn off the server and all...

Page 57: ...b In the location from which you removed the failed fan route the fan cable into its slot in the fan bracket top c Insert the fan into the bracket d Make sure that each of the blue soft tabs on the f...

Page 58: ...g the riser card assembly on page 49 5 Remove the battery a Use a fingernail to press the top of the battery clip away from the battery The battery pops up when released b Use your thumb and index fin...

Page 59: ...that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket until it clicks into place Make sure the battery clip holds the battery securely...

Page 60: ...ile pressing the tab pull the drive out of the bay Note You might have to push the right rear corner of the drive toward the front of the server to move the drive initially 4 Remove the retention clip...

Page 61: ...the operator information panel assembly complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 27 2 Turn off the server and peripheral d...

Page 62: ...ble and front USB cable to the operator information panel board 4 Install the cover see Installing the cover on page 31 5 Slide the server into the rack 6 Connect the cables and power cords see Comple...

Page 63: ...e cables from any retention clips that secure them to the chassis Note Note the routing of all power supply cables you will route the power supply cables the same way when you install the power supply...

Page 64: ...into a properly grounded electrical outlet b Make sure that the standby power LED on the system board is lit see System board LEDs on page 9 if the standby power LED is not lit discontinue this proce...

Page 65: ...ve it from the server Place the riser card assembly on a flat static protective surface 6 If you are instructed to return the riser card assembly follow all packaging instructions and use any packagin...

Page 66: ...ure that the riser card assembly is fully seated in the riser card connectors on the system board Removing the SAS SATA backplane or SATA back panel To remove the Serial Attached SCSI SAS backplane wh...

Page 67: ...hen you install a hard disk drive 1 Connect the power cable to the replacement backplane or back panel 2 Slide the backplane or back panel into the card guides making sure not to trap or pinch any nea...

Page 68: ...release the controller 9 Lift the controller off the system board 10 If you are instructed to return the SAS SATA controller follow all packaging instructions and use any packaging materials for ship...

Page 69: ...see Installing the cover on page 31 7 Slide the server into the rack 8 Connect the cables and power cords see Completing the installation in the Installation Guide or User s Guide for cabling instruct...

Page 70: ...f 533 or 800 megatransfers per second MT s v The microprocessor uses an integrated voltage regulator on the system board Removing the microprocessor To remove the microprocessor complete the following...

Page 71: ...with the replacement part to remove the microprocessor Dropping the microprocessor during removal can damage the contacts Also contaminants on the microprocessor contacts such as oil from your skin c...

Page 72: ...sor contacts are fragile handle the microprocessor very carefully 2 Align the microprocessor with the socket note the alignment mark and the position of the notches then carefully place the microproce...

Page 73: ...ect the cables and power cords see Completing the installation in the Installation Guide or User s Guide for cabling instructions 12 Turn on all attached devices and the server Thermal grease The ther...

Page 74: ...oprocessor Note 0 01mL is one tick mark on the syringe If the grease is properly applied approximately half 0 22 mL of the grease will remain in the syringe 6 Install the heat exchanger onto the micro...

Page 75: ...SATA controller see Removing the SAS SATA controller on page 52 and place it on a static protective surface for reinstallation 5 Remove all DIMMs and place them on a static protective surface for rei...

Page 76: ...essor and microprocessor heat exchanger assembly see Installing the microprocessor on page 56 5 Reconnect to the system board the cables that you disconnected in step 6 of Removing the system board on...

Page 77: ...rimary method of testing the major components of the server The diagnostic programs are on the IBM Enhanced Diagnostics CD See Diagnostic programs messages and error codes on page 89 for more informat...

Page 78: ...1 4 BIOS EEPROM checksum failed Trained service technician only Replace the system board 1 2 1 Programmable interval timer failed Trained service technician only Replace the system board 1 2 2 DMA in...

Page 79: ...lace the system board 2 1 4 Secondary interrupt mask register failed Trained service technician only Replace the system board 2 2 2 Keyboard controller failed Replace the following components one at a...

Page 80: ...ontains the correct number of DIMMs in the correct order install or reseat DIMMS then restart the server Important In some memory configurations the 3 3 3 beep code might sound during POST followed by...

Page 81: ...s You can view the contents of the POST error log the system event log and the system event error log from the Configuration Setup Utility program When you are troubleshooting PCI X slots note that th...

Page 82: ...ich components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed on...

Page 83: ...tem board 161 Real time clock battery error 1 Reseat the battery 2 Clear CMOS see System board switches and jumpers on page 7 3 Replace the following components one at a time in the order shown restar...

Page 84: ...n the optional Remote Supervisor Adapter II see Updating the firmware on page 11 2 Replace the optional Remote Supervisor Adapter II 184 Power on password damaged 1 Restart the server and enter the ad...

Page 85: ...er error 1 If you have installed a USB keyboard run the Configuration Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup...

Page 86: ...iguration Setup Utility program and verify that sufficient memory is installed in the server 2 Run the Configuration Setup Utility program and disable some other resources to make more space available...

Page 87: ...estarting the server each time a Hot swap models Hard disk drive cable b Hard disk drive c Hard disk drive backplane or back panel d Trained service technician only System board 8603 Pointing device e...

Page 88: ...IOS code again 2 Trained service technician only Replace the microprocessor I9990301 Hard disk drive boot sector error 1 Reseat the following components a Hard disk drive b Hard disk drive backplane c...

Page 89: ...f a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic programs except the ones that test the storage unit that i...

Page 90: ...mation panel If it is flashing check the LEDs on the system board see System board LEDs on page 87 i Check for the following results v Successful completion of POST see POST on page 61 for more inform...

Page 91: ...e units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Sym...

Page 92: ...urred If the part is a CRU replace it If the part is a FRU the part must be replaced by a trained service technician Hard disk drive problems v Follow the suggested actions in the order in which they...

Page 93: ...s or servers that have RAID arrays Intermittent problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts lis...

Page 94: ...les are not reversed v The server and the monitor are turned on 4 Reseat the keyboard cable 5 Replace the following components one at a time in the order shown restarting the server each time a Keyboa...

Page 95: ...e keyboard and mouse cables are not reversed v The server and the monitor are turned on 3 Reseat the keyboard cable 4 Replace the following components one at a time in the order shown restarting the s...

Page 96: ...a system management interrupt SMI replace the DIMM 3 Run memory diagnostics see Running the diagnostic programs on page 89 4 Add one pair of DIMMs at a time making sure that the DIMMs in each pair ar...

Page 97: ...time in the order shown restarting the server each time a Remote Supervisor Adapter II if one is present b Trained service technician only System board The screen is blank 1 If the server is attached...

Page 98: ...tly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling o...

Page 99: ...ee http www ibm com servers eserver serverproven compat us v You followed the installation instructions that came with the device and the device is installed correctly v You have not loosened any othe...

Page 100: ...ype of DIMMs v The DIMMs are correctly seated v Trained service technician only The microprocessor is correctly installed 3 If you just installed an optional device remove it and restart the server If...

Page 101: ...ceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The number of serial ports that are identified by the operating system is less...

Page 102: ...erGuide program See the ServerGuide Setup and Installation CD label for a list of supported operating system versions The operating system cannot be installed the option is not available Make sure tha...

Page 103: ...hub and connect it directly to the server Video problems See Monitor problems on page 81 System board LEDs The system board has error LEDs for the fans voltage regulator and memory that will help to...

Page 104: ...erver Attention For proper cooling and airflow replace the cover before turning on the server Operating the server for extended periods of time more than 30 minutes with the cover removed might damage...

Page 105: ...grams To run the diagnostic programs complete the following steps 1 If the server is running turn off the server and all attached devices 2 Turn on all attached devices then turn on the server 3 When...

Page 106: ...ing the diagnostic programs again If the problem remains replace the component that was being tested when the server stopped The keyboard and mouse pointing device tests assume that a keyboard and mou...

Page 107: ...e the test log to a diskette you must use a diskette that you have formatted yourself this function does not work with preformatted diskettes If the diskette has sufficient space for the test log the...

Page 108: ...place the following components one at a time in the order shown restarting the server each time a Riser card assembly b Trained service technician only System board 035 002 0nn ServeRAID interface tim...

Page 109: ...t the hot swap SAS SATA hard disk drive backplane cable 2 Replace the hot swap SAS SATA hard disk drive backplane 035 260 0nn System to controller interface failure 1 Reseat the following components a...

Page 110: ...he attached drive 035 273 0nn Adapter Drive error Replace the attached drive 035 274 0nn Adapter Parameters set error 1 Update the RAID controller firmware on the RAID adapter see Updating the firmwar...

Page 111: ...error 1 Update the RAID controller firmware on the RAID adapter see Updating the firmware on page 11 2 Reseat the RAID adapter 3 Replace the RAID adapter 035 283 001 Adapter Battery error Replace the...

Page 112: ...r shown restarting the server each time a RAID adapter in slot s b Cable for the RAID adapter in slot s c Riser card d Trained service technician only System board 075 xxx 000 Failed power supply test...

Page 113: ...on panel assembly 3 Replace the following components one at a time in the order shown restarting the server each time a CD or DVD drive b Trained service technician only CD DVD interface card 217 198...

Page 114: ...following components one at a time in the order shown restarting the server each time a Monitor b Trained service technician only System board 405 199 00n Failed No good link Check loopback plug For s...

Page 115: ...SB diskette drive or by using a Linux or Windows update package if available The most current level of BIOS code for the server is available at http www ibm com support After you make sure that the se...

Page 116: ...xceeded Error Error messages might require action they indicate system errors such as when a fan is not detected Each message contains date and time information and it indicates the source of the mess...

Page 117: ...oftware has created a software NMI or your pressing the NMI button has created a service NMI Alert accepted by remote system x type y ID z Information only Alert accepted from system x type y sender s...

Page 118: ...the hard disk drive back panel to the SATA connectors on the system board If either of these cables is damaged replace the back panel v The power cable or cables to the hard disk drive backplane or ba...

Page 119: ...l Internal error CPU fault Information only If the message remains 1 Trained service technician only Reseat the microprocessor 2 Trained service technician only Replace the microprocessor Invalid user...

Page 120: ...ID x from CMD mode client at IP yyy yyy yyy yyy Information only Retry count exceeded Incorrect password entered too many times for userid x Information only RSA x became the ISMP gateway Information...

Page 121: ...e a Trained service technician only System board b Trained service technician only Microprocessor System is over recommended voltage on 3 3V 1 Reseat the following components a Trained service technic...

Page 122: ...Replace the system board System shutoff due to 1 5V CPU over voltage 1 Reseat the following components a Trained service technician only Microprocessor b Trained service technician only System board...

Page 123: ...s a Trained service technician only System board b Trained service technician only Power supply 2 Trained service technician only Replace the system board System shutoff due to continuous 5v under vol...

Page 124: ...ystem under recommended voltage on 2 5v 1 Reseat the following components a Trained service technician only System board b Trained service technician only Power supply 2 Trained service technician onl...

Page 125: ...using a hub with X ports use a crossover cable To determine whether a hub has an X port check the port label If the label contains an X the hub has an X port v Determine whether the hub supports auto...

Page 126: ...he minimum configuration requirement is 512 MB one 512 MB DIMM in DIMM slot 1 4 Turn on the server If the problem is solved when you remove an adapter from the server but the problem recurs when you r...

Page 127: ...ou call for service have as much of the following information available as possible v Machine type and model v Microprocessor and hard disk drive upgrades v Failure symptoms Does the server fail the d...

Page 128: ...cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating system control file setup 112 IBM xSeries 306m Types 8849 and 8491 Proble...

Page 129: ...ation You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM pro...

Page 130: ...or information about which products are supported by Support Line in your country or region see http www ibm com services sl products For more information about Support Line and other IBM services see...

Page 131: ...TY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer...

Page 132: ...other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks of Sun Microsystems Inc i...

Page 133: ...a particular purpose These products are offered and warranted solely by third parties IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM produc...

Page 134: ...nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Rec...

Page 135: ...t cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement Thi...

Page 136: ...lass A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Power cords For your safety IBM provides a power cord with a grounded atta...

Page 137: ...epublic of Czech Republic Dahomey Djibouti Egypt Equatorial Guinea Eritrea Estonia Ethiopia Finland France French Guyana French Polynesia Germany Greece Guadeloupe Guinea Guinea Bissau Hungary Iceland...

Page 138: ...s of America Venezuela 24P6858 Korea Democratic People s Republic of Korea Republic of 34G0232 Japan 36L8880 Argentina Paraguay Uruguay 49P2078 India 49P2110 Brazil 6952300 Antigua and Barbuda Aruba B...

Page 139: ...controller Ethernet configuring 13 type 3 SAS SATA configuring 16 Serial ATA configuring 14 15 using the Adaptec RAID Configuration Utility to configure 14 using the SAS SATA Configuration Utility to...

Page 140: ...of 90 hot swap SATA 36 installing 35 36 problems 76 removing 35 hard disk drive continued SAS 36 SCSI See SAS simple swap SATA 36 heat output 3 HostRAID feature for SAS SATA enabling 16 using to conf...

Page 141: ...3 power cords 24 power problems 84 108 power supply replacing 46 reseating 101 power control button 4 button shield 4 power cord connector 5 power on LED 4 problem isolation tables 75 problems CD ROM...

Page 142: ...36 size 3 slot locations PCI X and PCI Express 10 slot locations PCI X and PCI Express 10 slots 3 software problems 86 specifications 3 statements and notices 2 switches and jumpers 7 system board int...

Page 143: ......

Page 144: ...Part Number 31R1183 Printed in USA 1P P N 31R1183...

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