IBM xSeries 366, Problem Determination And Service Manual

Page 1: ...IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Page 4: ...eral information in Appendix B Notices on page 157 Tenth June October 2006 Copyright International Business Machines Corporation 2005 All rights reserved US Government Users Restricted Rights Use dupl...

Page 5: ...iagnostic tools 13 POST 13 POST beep codes 14 Error logs 18 POST error codes 20 POST and SMI error messages 34 Checkout procedure 46 About the checkout procedure 46 Performing the checkout procedure 4...

Page 6: ...e cover and bezel 113 Tier 1 CRU information 114 Battery 114 DVD Drive 116 Hot swap fan 116 Hot swap power supply 118 Memory module 120 Tier 2 CRU information 130 Operator information panel assembly 1...

Page 7: ...tion 155 Getting help and information from the World Wide Web 156 Software service and support 156 Hardware service and support 156 Appendix B Notices 157 Edition notice 157 Trademarks 158 Important n...

Page 8: ...vi IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...xterior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire...

Page 11: ...n the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical cir...

Page 12: ...formation document For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all cau...

Page 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 14: ...CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could r...

Page 15: ...ower control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove a...

Page 16: ...levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technicia...

Page 17: ...re the server It also contains detailed instructions for installing removing and connecting optional devices that the server supports v Rack Installation Instructions This printed document contains in...

Page 18: ...ps guidance or advice v Important These notices provide information or advice that might help you avoid inconvenient or problem situations v Attention These notices indicate potential damage to progra...

Page 19: ...functions v Baseboard management controller v IBM EXA 32 Chipset with integrated memory and I O controller v Service processor support for Remote Supervisor Adapter II SlimLine v Light path diagnostic...

Page 20: ...rive is in use Operator information panel This panel contains controls and LEDs The following illustration shows the controls and LEDs on the operator information panel Power control button Power on L...

Page 21: ...olate the error v Locator LED When this LED is lit it has been lit remotely by the system administrator to aid in visually locating the server v Hard disk drive activity LED When this LED is flashing...

Page 22: ...this LED is lit it indicates that there is an active connection on the Ethernet port USB 2 connector Connect a USB device to this connector System serial connector Connect a 9 pin serial device to th...

Page 23: ...Ethernet 2 connector When this LED flashes it indicates that there is activity between the server and the network Gigabit Ethernet 2 connector Use this connector to connect the server to a network Gig...

Page 24: ...tup when you connect the server to ac power Power on password J9 The default position is pins 1 and 2 Change the position of this jumper to pins 2 and 3 to bypass the power on password check Changing...

Page 25: ...d LEDs The following illustration shows the LEDs on the memory card DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED Light path diagnostics button Light path diagnostics button powe...

Page 26: ...cessor 1 socket Microprocessor 2 socket Fan 4 Fan 8 Fan 3 Fan 7 Fan 6 Fan 2 Fan 5 Fan 1 Memory card 1 Memory card 2 Memory card 3 Memory card 4 Light path diagnostics button 1 1 2 2 4 4 3 3 PCI X boar...

Page 27: ...ntion LEDs PCI power LEDs Power good LED SAS backplane connectors The following illustration shows the connectors on the SAS backplane Front of SAS backplane Back of SAS backplane SAS hard disk drive...

Page 28: ...12 IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Page 29: ...messages The diagnostic programs are stored in memory on the microprocessor tray These programs are the primary method of testing the major components of the server See Diagnostic programs messages an...

Page 30: ...d service technician only that step must be performed only by a trained service technician Beep code Description Action 1 1 3 CMOS write read test failed 1 Reseat the following components a Battery b...

Page 31: ...condary interrupt mask register failed 1 Reseat the I O board 2 Replace the I O board 2 2 2 Keyboard controller failed 1 Reseat the I O board 2 Replace the I O board 3 1 1 Timer tick interrupt failed...

Page 32: ...at DIMMS then restart the server 2 Reseat the following components a DIMM b Memory card c Microprocessor tray 3 Replace the following components one at a time in the order shown restarting the server...

Page 33: ...e technician only Microprocessor b Trained service technician only Optional microprocessor c Trained service technician only Microprocessor tray Repeating short beeps Keyboard error 1 Reseat the follo...

Page 34: ...CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician No beep sym...

Page 35: ...the BMC log through the web interface of the optional Remote Supervisor Adapter II SlimLine allows all messages to be translated The following illustration shows an example of a BMC log entry BMC Sys...

Page 36: ...d diagnostic programs on page 70 To view the BMC log complete the following steps 1 If the server is running turn off the server and all attached devices 2 Turn on all attached devices then turn on th...

Page 37: ...5 Replace the I O board 151 Real time clock error 1 Reseat the following components a Battery b I O board 2 Replace the components listed in step 1 one at a time in the order shown restarting the serv...

Page 38: ...sword damaged 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reseat the following components a Battery b I O board 3 Replace the components listed i...

Page 39: ...ee Memory module on page 120 3 Reseat the DIMM 4 Replace the DIMM 301 Keyboard or keyboard controller error 1 If you have installed a USB keyboard run the Configuration Setup Utility program and enabl...

Page 40: ...tray b I O board c PCI or PCI X adapter 5 Trained service technician only Replace the microprocessor tray 1602 Systems management adapter communication error 1 Make sure that the Remote Supervisor Ad...

Page 41: ...nd adjust the adapter settings 2 Remove each adapter one at a time restarting the server each time until the problem is isolated 1962 A drive does not contain a valid boot sector 1 Make sure that a bo...

Page 42: ...ng components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only Microprocessor tray 00019501 Processor...

Page 43: ...rting the server each time a VRM 3 b Trained service technician only Microprocessor 3 c Trained service technician only Microprocessor tray 00019504 Processor 4 is not functioning check VRM and proces...

Page 44: ...Trained service technician only Microprocessor 2 b Trained service technician only Microprocessor tray 00019703 Processor 3 failed BIST 1 Reseat the following components a Trained service technician...

Page 45: ...comes with the adapter 00180200 No more I O space is available for a PCI adapter 1 If the error code indicates a particular PCI or PCI X slot or device remove that device 2 If the error continues rese...

Page 46: ...above restarting the server each time 00180700 00180800 General PCI error 1 Make sure that no devices have been disabled in the Configuration Setup Utility program 2 Reseat the following components a...

Page 47: ...ata for processor 1 1 Make sure that all microprocessors have the same cache size see Configuration Setup Utility menu choices on page 147 2 Update the BIOS code again see Updating the firmware on pag...

Page 48: ...hat all microprocessors have the same cache size see Configuration Setup Utility menu choices on page 147 2 Update the BIOS code again see Updating the firmware on page 145 3 Trained service technicia...

Page 49: ...e the same cache size see Configuration Setup Utility menu choices on page 147 I9990301 Fixed disk sector error 1 Reseat the following components a Hard disk drive b SAS hard disk drive backplane c I...

Page 50: ...sure that all microprocessors have the same part number 3 Trained service technician only Replace the microprocessor POST reporting Processor Event Unable to apply microcode patch update Chassis Numbe...

Page 51: ...ber X Memory Card Y Memory DIMM Z 1 Reseat the DIMM 2 If the DIMM was disabled by the user run the Configuration Setup Utility program and enable the DIMM 3 Replace the DIMM 4 If the DIMM was disabled...

Page 52: ...complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board Signaled target abort on PCI primary Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend...

Page 53: ...xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board Uncorrectable ECC error...

Page 54: ...complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board PCI PCI bridge secondary Slave signaled parity error Chassis X Slot Y Bus Z Dev...

Page 55: ...he message remains 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board PCI PCI bridge seconda...

Page 56: ...CI board PERR Received by PCI Bridge on a PCIX split completion Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the follow...

Page 57: ...umber is 0 replace the PCI board Internal error on PCIX split completion Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete t...

Page 58: ...s 0 replace the PCI board PCI Bus timeout Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the...

Page 59: ...slot number is 0 replace the PCI board Unexpected PCIX split completion received Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 c...

Page 60: ...I board PCIX Discontiguous byte enable error Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat...

Page 61: ...replace the PCI board PCI Secondary Status Register Dump Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following st...

Page 62: ...orage unit or the storage adapter that is attached to the storage unit The failing server might be part of a cluster if any of the following conditions is true You have identified the failing server a...

Page 63: ...event log after you resolve all conditions This will turn off the information LED and LOG LED if all conditions are resolved Trained service technicians only Checkpoint codes Checkpoint codes give the...

Page 64: ...recognized 1 Make sure that v The IDE channel to which the CD or DVD drive is attached primary or secondary is enabled in the Configuration Setup Utility program v All cables and jumpers are installe...

Page 65: ...ive diagnostic test again If the remaining drives are recognized replace the drive that you removed with a new one The server stops responding during the hard disk drive diagnostic test Remove the har...

Page 66: ...e keyboard and mouse cables are not reversed v The server and the monitor are turned on 3 Reseat the following components a Keyboard b I O board 4 Replace the components listed in step 3 one at a time...

Page 67: ...ely connected and the keyboard and mouse cables are not reversed v The server and the monitor are turned on 3 Reseat the following components a Keyboard b I O board 4 Replace the components listed in...

Page 68: ...installed the correct type of memory v All banks of memory are enabled The server might have automatically disabled a memory bank when it detected a problem or a memory bank might have been manually d...

Page 69: ...ned service technicians only If there is no indication of which microprocessor has failed isolate the error by testing with one microprocessor at a time 6 Replace the following components one at a tim...

Page 70: ...ar of the server thus bypassing the KVM switch 2 Make sure that v The server is powered on If there is no power to the server see Power problems on page 57 v The monitor cables are connected correctly...

Page 71: ...lling or distorted 1 If the monitor self tests show the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluoresce...

Page 72: ...ust update the configuration 2 Reseat the device that you just installed 3 Replace the device that you just installed An IBM optional device that used to work does not work now 1 Make sure that all of...

Page 73: ...see I O board internal connectors and jumpers on page 8 if the server turns on reseat the operator information panel If the problem persists replace the operator information panel 2 Make sure that th...

Page 74: ...ort problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8863 on page 105 to determine whic...

Page 75: ...erverGuide Setup and Installation CD label for a list of supported operating system versions The operating system cannot be installed the option is not available Make sure that the server supports the...

Page 76: ...agnostics Light path diagnostics provides a path that you can follow to help you identify the source of an error The server must be connected to a power source for the LEDs inside the server to be lit...

Page 77: ...ou resolve all conditions This will turn off the information LED and LOG LED if all conditions are resolved v If the system error LED is lit it indicates that an error has occurred go to step 2 The fo...

Page 78: ...e microprocessor tray Microprocessor 4 VRM connector Microprocessor 3 VRM connector Microprocessor card error LED Microprocessor 4 socket Microprocessor 3 socket Microprocessor 3 error LED VRM 3 error...

Page 79: ...t power to power the system The NON RED and LOG LEDs might also be lit 1 Add an optional power supply if only one power supply is installed 2 Use 220 VAC input power 3 Reseat the following components...

Page 80: ...tray 4 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Failing microprocessor b Trained service technician only Micr...

Page 81: ...e enabling the memory each time a Memory card b DIMM c Trained service technician only Microprocessor tray NMI A hardware error has been reported to the operating system Note The PCI or MEM LED might...

Page 82: ...error log see Error logs on page 18 2 Reseat the following components a RAID adapter b Hard disk drives c I O board 3 Replace the components listed in step 2 one at a time in the order shown restartin...

Page 83: ...cian only Replace the PCI X board assembly CPU BRD The microprocessor tray has failed 1 Reseat the microprocessor tray 2 Trained service technician only Replace the microprocessor tray I O BRD The I O...

Page 84: ...the memory card v One power supply v Power backplane v Power cord v I O board v PCI X board assembly A C D C Power supply 1 PS1 DC power LED green AC power LED green AC DC 68 IBM xSeries 366 Type 8863...

Page 85: ...2 Isolate by removing one power supply at a time 3 Trained service technician only Replace the power backplane Lit Lit Flashing System power on problem 1 View the system error log see Error logs on p...

Page 86: ...cause of the first message or error code The other messages and error codes usually will not occur the next time you run the test For help with the diagnostic programs press F1 You also can press F1 f...

Page 87: ...ty from the top of the screen and then select View Test Log The test log data is maintained only while you are running the diagnostic programs When you exit from the diagnostic programs the test log i...

Page 88: ...the memory in the Configuration Setup Utility program See Memory problems on page 52 3 Reinstall and if necessary update the BIOS code on the server then rerun the test see Updating the firmware on pa...

Page 89: ...un the test again 2 Remove all USB devices and run the test again 3 Reseat the I O board 4 Replace the I O board 020 xxx 000 Failed PCI Interface test 1 Reseat the following components a Trained servi...

Page 90: ...cation Error 1 Update the microcode for the Serial Attached SCSI SAS controller see Updating the firmware on page 145 2 Update the BIOS code see Updating the firmware on page 145 3 Reseat the I O boar...

Page 91: ...ng the firmware on page 145 3 Reseat the I O board 4 Replace the I O board 030 271 001 SRAM access error 1 Update the microcode for the Serial Attached SCSI SAS controller see Updating the firmware on...

Page 92: ...tarting the server each time 035 253 0nn ServeRAID controller 0nn initialization failure 0nn the controller number 1 The ServeRAID controller might not be configured correctly See the ServeRAID Hardwa...

Page 93: ...5 268 0nn Adapter NVSRAM test error 1 Update the RAID controller firmware see Updating the firmware on page 145 2 Reseat and if necessary replace the RAID controller 035 269 0nn Adapter Cache test err...

Page 94: ...y replace the RAID controller 035 280 001 Adapter Drive test error Replace the attached drive 035 281 001 Adapter Drive error Replace the attached drive 035 282 001 Adapter Parameters set error 1 Upda...

Page 95: ...ts one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor nn b Trained service technician only Microprocessor tray 155 xxx xxx Failed Active...

Page 96: ...y Run the test again 1 Update the firmware BIOS service processor and diagnostics see Updating the firmware on page 145 2 Run the diagnostic test again 3 Correct other error conditions including faile...

Page 97: ...nly Microprocessor tray 166 201 002 ISMP indicates I2C errors on bus I Reseat and if necessary replace the I O board 166 201 003 ISMP indicates I2C errors on bus C 1 Reseat the following components a...

Page 98: ...g components one at a time in the order shown restarting the server each time a Memory card b I O board c Trained service technician only Microprocessor tray 166 201 008 ISMP indicates I2C errors on b...

Page 99: ...failed tests xxx where xxx flash ROM or RAM 1 Disconnect all server and option power cords from the server wait 30 seconds reconnect the power cords and retry 2 Update the BIOS code BMC service proces...

Page 100: ...y Operator information panel b I O board c Trained service technician only Microprocessor tray 180 xxx 002 Failed diagnostics LED panel test 1 Reseat the following components a Trained service technic...

Page 101: ...supply b Trained service technician only Power supply structure c I O board 2 Replace the components listed in step 1 one at a time in the order shown restarting the server each time 180 xxx 008 Faile...

Page 102: ...physical mode Microprocessor 00 01 02 03 1 04 05 06 07 2 10 11 12 13 3 14 15 16 17 4 APIC ID logical mode Microprocessor 00 01 02 03 1 24 25 26 27 2 10 11 12 13 3 34 35 36 37 4 1 Reseat the following...

Page 103: ...ed the fixed disk number refers to the RAID logical array Reseat and if necessary replace hard disk drive 3 217 xxx 003 Failed BIOS fixed disk test Note If RAID is configured the fixed disk number ref...

Page 104: ...s between the loopback plug and the Ethernet connector Recovering from a BIOS update failure If the BIOS code in the server has become damaged such as from a power failure during an update your server...

Page 105: ...ted 12 When the update is completed turn off the server 13 Remove ac power from the server 14 Move the J14 jumper back to pins 1 and 2 to return to startup from the primary page 15 Wait 30 seconds the...

Page 106: ...1 Reseat the I O board 2 Reseat the microprocessor tray 3 Trained service technician only Replace the PCI X board 1 8V Calgary 1 HSSIB Power Good Fault 1 Reseat the I O board 2 Reseat the microproces...

Page 107: ...nician only Replace the PCI X board 5V Power Good Fault Disconnect the monitor and all USB devices from the server then 1 Reseat the I O board 2 Reseat the microprocessor tray 3 Trained service techni...

Page 108: ...tarting the server each time a Memory cards 1 and 2 b Trained service technician only Power backplane c Trained service technician only Microprocessor tray 12V Planar Fault 1 Reseat the microprocessor...

Page 109: ...seat the microprocessor heat sink CPU non recoverable over temperature fault 1 Make sure that the fans have good airflow and are not obstructed 2 Trained service technician only Reseat the microproces...

Page 110: ...erver Hostname set to value by user USERID Information only Hot plug card is not plugged in 1 Make sure that the PCI or PCI X cables are correctly connected 2 Reseat the failing hot plug cable or adap...

Page 111: ...ble the loader watchdog 4 Check the integrity of the installed operating system 5 Reinstall the operating system with the applicable device drivers Machine check asserted SPINT North Bridge Informatio...

Page 112: ...Super I O board 3 Replace the PCI X board Machine check asserted for Card or Link SPINT System PCI X Card Super I O Card RAID Card 1 Reseat the Super I O board and ServeRAID 8i adapter if installed 2...

Page 113: ...l the operating system with applicable device drivers PCI X Card Power Good Fault 1 Reseat the Remote Supervisor Adapter II SlimLine if present 2 Reseat the I O board 3 Replace the I O board 4 Trained...

Page 114: ...ower backplane 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time Power Supply X Removed 1 Reseat power supply X 2 Replace power supply X 3 Repl...

Page 115: ...See Memory problems on page 52 1 Microprocessors 2 DIMMs 3 Memory card 4 Microprocessor tray 5 I O board assembly SCSI 1 8V Power Good Fault 1 Reseat the I O board 2 Replace the I O board Single fan...

Page 116: ...1 Reseat the memory adapter and DIMMs 2 Replace the memory System Running Nonredundant Power 1 Install another power supply if possible and make sure that the ac power cords are correctly connected 2...

Page 117: ...ems can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an ov...

Page 118: ...EDs on the rear panel of the server These LEDs indicate whether there is a problem with the connector cable or hub The Ethernet link status LED is lit when the Ethernet controller receives a link puls...

Page 119: ...connector pins for bent or damaged interface pins Replace all memory cards that have damaged pins and ensure that the card is completely latched into place Check the LEDs on all the power supplies se...

Page 120: ...Where Is the failure repeatable Has the current server configuration ever worked What changes if any were made before it failed Is this the original reported failure or has this failure been reported...

Page 121: ...rts listing on the Web complete the following steps 1 Go to http www ibm com support 2 Under Search technical support type 8863 and click Search 3 Under Document type select Parts information and clic...

Page 122: ...P media all models 39M2697 10 CD drive 8 24X primary all models 26K5413 10 CD drive 8 24X alternate all models 39M3541 10 CD drive 8 24X alternate all models 26K5397 10 CD drive 8 24X alternate all mo...

Page 123: ...Rx 2Rx 41Y3166 26 Basilisk P4 I O board models 1Rx 3Rx 4Rx 1Sx 2Sx 3Sx 4Sx 41Y3152 AC inlet connector cover all models 26K8941 Alcohol wipe see Alcohol wipes on page 108 varies Battery 3 0 volt all mo...

Page 124: ...758 Hong Kong 41Y8759 India 41Y8760 Singapore Power cords For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use th...

Page 125: ...d Portugal Reunion Romania Russian Federation Rwanda Sao Tome and Principe Saudi Arabia Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahit...

Page 126: ...ze Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Nether...

Page 127: ...ave to lift a heavy object observe the following precautions Make sure that you can stand safely without slipping Distribute the weight of the object equally between your feet Use a slow lifting force...

Page 128: ...he server with the power on Attention Static electricity that is released to internal server components when the server is powered on might cause the server to halt which could result in the loss of d...

Page 129: ...e If it is necessary to set down the device put it back into its static protective package Do not place the device on the server cover or on a metal surface v Take additional care when handling device...

Page 130: ...the U S and Canada call your IBM reseller or IBM marketing representative v After you replace the battery you must reconfigure the system and reset the system date and time v To avoid possible danger...

Page 131: ...y clip holds the battery securely 7 Reconnect the 2 SAS signal cables to the I O board 8 Reinstall the server cover 9 Reconnect the external cables then reconnect the power cords and turn on the perip...

Page 132: ...following steps 1 Slide the DVD drive into the server to engage the drive 2 Replace the top cover and bezel 3 Reconnect the external cables and power cords Hot swap fan The server comes with 80 mm hot...

Page 133: ...rap or other grounding system when working inside the server with the power on 2 Remove the top cover see Removing the cover and bezel on page 113 Attention To ensure proper system cooling do not leav...

Page 134: ...lowing label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a...

Page 135: ...ver and bezel on page 113 Attention To ensure proper system cooling do not leave the top cover off the server for more than 2 minutes 3 Disconnect the power cord from the connector on the back of the...

Page 136: ...ory card be sure to install them in pairs All the DIMM pairs on each memory card must be the same size and type v You do not have to save new configuration information to the BIOS when installing or r...

Page 137: ...s detected light path diagnostics will light the system error LED on the front of the server indicating that there is a problem and guide you to the defective DIMM When this occurs first identify the...

Page 138: ...DIMM with the least number of reported memory errors through Memory scrubbing which is enabled with memory mirroring If memory scrubbing determines that a DIMM is damaged beyond use read and write op...

Page 139: ...acing up c Install memory DIMMs in the memory card see Installing memory modules on page 124 5 Remove the memory card from the server a Make sure that the retention levers on the edge of the memory ca...

Page 140: ...memory card so that the connector aligns with the connector on the microprocessor board b Insert the memory card into the memory card connector c Press the memory card into the connector and close the...

Page 141: ...rs facing up Attention To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open and close the clips gently 5 Open the retaining clip on each end of the DIMM connector 6 Touch th...

Page 142: ...to the connector and close the retention levers 12 Reconnect external cables and power cords Hot swapping a memory module To hot swap memory modules complete the following steps 1 Read the safety info...

Page 143: ...To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open and close the clips gently 5 Open the retaining clip on each end of the DIMM connector and remove the DIMM or DIMMs to...

Page 144: ...y cards complete the following steps 1 Read the safety information that begins on page vii and Handling static sensitive devices on page 112 Attention Static electricity that is released to internal s...

Page 145: ...s the other end into the connector The retaining clips snap into the locked position when the DIMM is seated in the connector If there is a gap between the DIMM and the retaining clips the DIMM has no...

Page 146: ...Press the blue release button above the front panel assembly and pull the assembly out of the server approximately one inch 25 mm 6 Press the blue release lever on the operator information panel assem...

Page 147: ...onnectors and jumpers on page 8 for the location and description of each jumper block Replacing the I O board To remove the I O board complete the following steps A C D C 1 Read the safety information...

Page 148: ...es on page 112 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables necessary to replace the device 3 Remove the top cover 4 Lift the latch mechanism 5 R...

Page 149: ...bles and power cords Power supply structure To remove the power supply structure complete the following steps Latches Handle Alignment tabs Alignment pins 1 Read the safety information that begins on...

Page 150: ...he structure is firmly seated in the chassis 2 Push the two blue latches of the power supply structure toward the rear of the server until they lock the structure into position 3 Replace the power sup...

Page 151: ...bly complete the following steps Release button 1 Read the safety information that begins on page vii and Handling static sensitive devices on page 112 2 Turn off the server and peripheral devices and...

Page 152: ...e server v Install an IBM xSeries Dual Core X3 Upgrade Option kit to enable the server to support dual core microprocessors Important The following minimum code levels must be installed for the server...

Page 153: ...ing a memory card on page 123 6 Lift the microprocessor tray release latch 7 Open the microprocessor tray levers Attention The microprocessor tray is heavy Pull the tray partially out of the server an...

Page 154: ...sink that was previously removed go to Thermal grease on page 139 for instructions on replacing the contaminated or missing thermal grease then return here and continue step 6 6 If necessary remove th...

Page 155: ...sink complete the following steps 1 Place the heat sink on a clean work surface 2 Remove the cleaning pad from its package and unfold it completely 3 Use the cleaning pad to wipe the thermal grease fr...

Page 156: ...static protective surface Note You might find it helpful to note where each adapter is installed before removing the adapters 7 Disconnect the PCI X switch card cable from the PCI X board see PCI X sw...

Page 157: ...switch card cable to the connector on the PCI X board 9 Install the PCI X adapter guide and the adapter dividers 10 Install the I O board 11 Install the power supplies and the power structure assembl...

Page 158: ...nnect the external cables and power cords Power backplane Complete the following steps to remove a power backplane 1 Read the safety information that begins on page vii and Handling static sensitive d...

Page 159: ...r backplane in the server and secure the power backplane with screws 2 Install the power supply structure and the power supplies 3 Slide the microprocessor tray in the server and close the microproces...

Page 160: ...144 IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Page 161: ...CD image v BIOS code and the diagnostics programs are stored in ROM on the microprocessor board v BMC firmware is stored in ROM on the baseboard management controller on the microprocessor board v Eth...

Page 162: ...rdware configuration programs f Start the operating system installation You will need your operating system CD Using the Configuration Setup Utility program Use the Configuration Setup Utility program...

Page 163: ...tem Card Data Select this choice to view vital product data VPD for some server components v Devices and I O Ports Select this choice to view or change assignments for devices and input output I O por...

Page 164: ...he server has Wake on LAN hardware and software and the operating system supports Wake on LAN functions you can specify a startup sequence for the Wake on LAN functions If you enable the boot fail cou...

Page 165: ...s the default setting Reboot System on NMI If you enable this option the server automatically restarts 60 seconds after the service processor issues a nonmaskable interrupt NMI to the server If you di...

Page 166: ...complete the system startup A system administrator who types the administrator password has access to the full Configuration Setup Utility menu the system administrator can give the user authority to...

Page 167: ...ess to the full Configuration Setup Utility menu You can use any combination of up to seven characters A Z a z and 0 9 for the password The Administrator Password choice is on the Configuration Setup...

Page 168: ...lity which enables simultaneous transmission and reception of data on the network If the Ethernet ports in the server support auto negotiation the controller detects the data transfer rate 10BASE T 10...

Page 169: ...d disk drives to operate as logical drives in a disk array The controller comes with a CD containing the ServeRAID Manager program and the ServeRAID Mini Configuration program which you can use to con...

Page 170: ...154 IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Page 171: ...roblems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The informati...

Page 172: ...ances For information about which products are supported by Support Line in your country or region see http www ibm com services sl products For more information about Support Line and other IBM servi...

Page 173: ...TY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer...

Page 174: ...States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks of Sun Microsystems...

Page 175: ...ling and disposal This unit contains materials such as circuit boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require specia...

Page 176: ...of these batteries contact IBM at 1 800 426 4333 Have the IBM part number listed on the battery available prior to your call In the Netherlands the following applies For Taiwan Please recycle batterie...

Page 177: ...yboard 6 mouse 6 power supply 6 SP Ethernet 10 100 6 SP serial 6 system serial 6 USB 1 6 USB 2 6 USB front 4 video 6 connectors 6 cover removing 113 CPU BRD LED 67 CPU LED 64 CRUs replacing DVD drive...

Page 178: ...ing 145 front USB connector 4 front panel assembly replacing 135 FRUs replacing front panel assembly 135 microprocessor 136 microprocessor board assembly 136 PCI X board assembly 140 PCI X switch card...

Page 179: ...ing enable 122 memory problems 52 Memory ProteXion 123 Memory scrubbing 122 messages diagnostic 69 service processor 89 microprocessor 3 order of installation 136 problems 53 microprocessor board asse...

Page 180: ...wer supply structure 133 SAS backplane 134 reset button 60 S SAS activity LED 5 SAS backplane replacing 134 SAS SATA Configuration Utility program 152 SCSI SAS error messages 101 serial connector 6 se...

Page 181: ...V video connector 6 VRM LED 64 W Web site 1 weight 3 World Wide Web 1 Index 165...

Page 182: ...166 IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Page 183: ......

Page 184: ...Part Number 31R1508 Printed in USA 1P P N 31R1508...