5. If you are using Windows 95, be sure the system is running
in 32-bit (Protected) mode. To determine if your system is
running in 32-bit mode, go to My Computer and select
Properties. Select the Performance tab and verify that File
System and Virtual Memory are listed as 32-bit. If your
system is running in 16-bit mode, refer to your operating
system documentation for information on converting to
32-bit mode.
Step 2: Preparing for the Call
To assist the technical support representative, have available as much
of the following information as possible:
1. Option name
2. Option number
3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and
manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative
might want to walk you through the problem during the call.
Step 3: Placing the Call to IBM
If you call 90 days or more after the date of withdrawal or after your
warranty has expired, you might be charged a fee.
For the support telephone number and support hours by country, refer
to the following table or to the enclosed technical support insert. If
the number is not provided, contact your IBM reseller or IBM
marketing representative.
Additional Technical Support Resources
Online technical support is available during the life of your product.
Online assistance can be obtained through the Personal Computing
Support Web site, the PSG Electronic Bulletin Board System, and the
IBM Automated Fax System.
Support 24 hours a day, 7 days a week
Canada
1-800-565-3344
U.S.A. / Puerto Rico
1-800-772-2227
Online Technical Support
IBM Personal Computing Support
Web Site
http://www.pc.ibm.com/support
IBM PSG BBS
1-919-517-0001
IBM Automated Fax System
1-800-426-3395
1-800-465-3299 (in Canada)
3-12 Zip 100MB IDE Internal Drive User’s Guide
Summary of Contents for Zip 100 MB IDE internal drive
Page 1: ...Zip 100MB IDE Internal Drive User s Guide OPTIONS by IBM...
Page 5: ...Safety Read First v...
Page 33: ...Part 3 Appendixes Appendix A Safety Information Copyright IBM Corp 1998 3 1...
Page 34: ...3 2 Zip 100MB IDE Internal Drive User s Guide...
Page 35: ...Part 3 Appendixes 3 3...
Page 36: ...3 4 Zip 100MB IDE Internal Drive User s Guide...
Page 37: ...Part 3 Appendixes 3 5...
Page 38: ...3 6 Zip 100MB IDE Internal Drive User s Guide...
Page 39: ...Part 3 Appendixes 3 7...
Page 40: ...3 8 Zip 100MB IDE Internal Drive User s Guide...
Page 41: ...Part 3 Appendixes 3 9...
Page 42: ...3 10 Zip 100MB IDE Internal Drive User s Guide...
Page 50: ...3 18 Zip 100MB IDE Internal Drive User s Guide...
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Page 52: ...IBM Part Number 20L0354 File Number E72717A Printed in U S A 2 L 354...