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Icare CLINIC, EXPORT and PATIENT Instruction Manual for Patients |
ENGLISH
The latest version of the Icare PATIENT app is available in Google Play application store.
The smartphone or tablet will indicate to the user if an update is available and guide the update
process.
6
DECOMMISSIONING
Icare EXPORT and Icare PATIENT app can be uninstalled at any time without loss of data.
7
TROUBLESHOOTING
Open local copy
button in Icare EXPORT does not open the file in the application expected.
The application used for opening a file is defined in the settings of the
PC’s
operating system.
In MS Windows 10, the default applications are defined in Settings / System / Default apps /
Choose default apps by file type.
The USB OTG cable has been connected between the Icare HOME tonometer and the
smartphone or tablet but nothing happens.
Make sure that the Host end of the USB OTG cable
has been connected to the smartphone or tablet.
Icare PATIENT pauses and displays
“Connecting device, please wait –
Do not unplug the device
during progress.” when Icare HOME is connected to
the smartphone or tablet.
Disconnect and
reconnect the cable to the smartphone or tablet and/or restart the Icare PATIENT app.
You have uploaded the IOP measurement result to Icare CLINIC, but they do not show up under
your patient record.
The possible reasons are the following:
a)
Your health care provider has not registered the Icare HOME device for your use. Contact
your health care provider to verify that your Icare HOME device is registered to you.
b)
The time in the tonometer’s clock was not correct for example
due to storing the
tonometer for some time without batteries or due to change in time zone. The Icare CLINIC
software could not show the results correctly in your IOP records. Contact your healthcare
provider for assistance.
The results loaded from an Icare HOME tonometer do not appear in Icare CLINIC.
Make sure you
have set cloud mode in Icare EXPORT. Reconnect the tonometer to Icare EXPORT.
Icare EXPORT or Icare PATIENT displays
“Device not registered!” when a tonometer is connected
to it.
Your tonometer has not been registered in Icare CLINIC. Ask your healthcare provider to
register the device if the healthcare provider should receive the results. Alternatively, set Local
mode in Icare EXPORT to manage the measurement results locally in your PC.
