ice.net R90 series, User Manual

R90 Series 

31

5 Troubleshooting 

Problem Solution 

I am unable to connect to the Internet. The R90’s 
“Signal” light is on and the “Connect” light is off 

Please ensure that you are connected to your R90.  
If you are using Wi-Fi please try to connect via an 
Ethernet cable to the R90 to see if that resolves the 
issue. If you are using a third party firewall, please 
disable this firewall as this could be interfering with 
the connection. Another solution maybe to reboot 
your router. Alternatively please contact customer 
services if neither of the above resolve your problem

I can’t connect to the Internet wirelessly from my 
computer but it works if I use the Ethernet cable. 

Please check to see if the WiFI LED is on.  If it is off 
please log into the web interface (see section 4) an 
enable Wi-Fi. If the LED is on then please check that 
your computer is in range of the R90, and that you 
are connected to the correct Wi-Fi device 

My wireless network performance is inconsistent,  
data transfer is sometimes slow and my Wi-Fi signal 
strength is poor. 
 

Wireless technology is radio-based, which means 
connectivity and the throughput performance 
between devices decreases when the distance 
between devices increases. Other external factors 
can cause signal degradation such as walls and 
metal appliances. Your connection speed may 
decrease as you move farther away from the R90 or 
access point. In order to determine if wireless issues 
are related to range, we suggest temporarily moving 
the computer, if possible, only a few meters away 
from the R90 to see if the data rate improves 

My internet speed is slow and my Signal LED is 
flashing every 1 second. 

If your signal LED is flashing blue this means that 
the device is not receiving good signal from the 
mobile network. Please try to move the R90 to near 
a window to see if this improves the data rate  You 
have good signal when the signal led starts to flash 
at a slower speed or the signal led remains fixed.