ICE RS26, powered by Brain OS | Gen2, v1.1217 – Content Subject to Change
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Brain Corporation
TROUBLESHOOTING
PAUSING OR STOPPING THE MACHINE
If you need to stop or pause your robotic scrubber, approach from behind and press the blue button at the back
of the machine. You can resume operation by pressing the button again. If necessary, the machine can be driven
manually after pausing.
EMERGENCY SHUTDOWN
If for some reason, there is an emergency and you need stop your robotic scrubber immediately, this may be
done by pressing the red emergency stop button to the right of the machine’s steering wheel or in the back of
the machine. Keep in mind that stopping the machine with the e-stop may result in water leakage.
Note,
the button must be twisted to release it.
ROBOTIC SCRUBBER FAQs
FREQUENTLY ASKED QUESTIONS AND ANSWERS
Some of the most frequently asked questions can be found below with answers and explanations for each.
Q:
HOW LONG OF A ROUTE CAN I TRAIN?
A:
As a rule of thumb, it’s best to limit route-training to about
45 minutes per route. A route that takes 45 minutes to train
takes your robotic scrubber about 1 hour to run on her own.
Routes longer than 1 hour are not recommended due to water
and battery capacity. It’s also easier to monitor and control
the environment if your space is divided into smaller areas.
Q:
HOW DO I PAIR MY PHONE?
A:
On the machine’s UI, navigate to “Service”
and select “Notifications”. Follow the on-screen
instructions to pair your phone by texting the code
to the phone number displayed on the screen.
Q:
I PAIRED MY PHONE YESTERDAY BUT TODAY
I’M NOT RECEIVING ANY NOTIFICATIONS.
A:
You have to pair your phone each day you use the
machine. This is to ensure only an on-site operator will receive
the notifications. Once you turn the machine off or if another
operator connects, you will no longer receive notifications.
Q:
ROBOTIC SCRUBBER GETS STUCK IN THE SAME
PLACE EVERY DAY. THERE IS NOTHING THERE BUT SHE
ALWAYS STOPS AND ASKS FOR HELP. WHAT’S GOING ON?
A:
There could be an environmental factor such as a
reflection causing your robotic scrubber to think something
is there. For safety reasons, robotic scrubber errs on
the side of caution. To help us resolve the issue, make
a note of the route letter, the home location number
and the area of concern and contact support through
one of the methods listed on the sticker under the seat.
Pictures of what your robotic scrubber sees in front of
her are helpful too. In some cases we may be able to
remotely adjust the route to improve performance.
Q:
HOW MANY ROUTES CAN I TRAIN?
A:
You can train up to 6 routes per Home Location
Code, and there are 10 codes provided.
Q:
ROBOTIC SCRUBBER IS SUPPOSED TO TURN (OR
TURN AROUND) BUT WHEN SHE GETS TO THAT POINT
SHE STOPS AND ASKS FOR HELP. IS THERE A MINIMUM
SPACE SHE NEEDS TO OPERATE OR TURN AROUND?
A:
Think of “4-5-10”. When your robotic scrubber is on
a straight path, she can go through spaces as narrow
as 4 feet (between two displays for example). When
making a turn or going around a corner, your robotic
scrubber requires a minimum width of 5 feet. To make
a U-Turn, robotic scrubber requires a 10 ft width.
Q:
BESIDES TURNING, WHAT OTHER THINGS
SHOULD I KEEP IN MIND WHEN TRAINING ROUTES?
A:
When training routes, try to make wide graceful turns,
staying at least 6 inches away from edges and corners. If
possible, avoid U-Turns by circling around or alternating aisles.
See the Process Guide for more training tips and information.
