FMX 400/FMX 700 SERIES USER MANUAL
25
If the user encounters any problems while using the imager, refer to the following
options. If the problem persists, disconnect the power and contact the customer
support department.
11-1 Camera(s) not showing, camera(s) lagging, or software crashing
•
Close and reopen software
•
Reconnect power & Ethernet cables
•
Ensure that camera has been powered on for a few minutes
•
Verify that static IP address is correct:
◦
Default IPv4 of 192.168.10.110
◦
Default subnet mask of 255.255.255.0
•
Restart computer
•
Verify that correct software is installed
•
Uninstall & reinstall software, running as administrator
•
Verify that firewall is not blocking software
•
Try newer or different version of IR Flash Pro software
11-2 Thermal imager shuts off unexpectedly
•
Reconnect power & Ethernet cables
•
Check whether the power supply voltage is between 10 and 36V
•
Restart computer
11-3 No thermal image
•
Open the lens cap
•
If lens is foggy, use professional equipment to clean the lens
11-4 Camera out of focus
•
Use the focus settings in the software after aiming the thermal device at
the subject of interest
•
Performance NUC operation using the software
11.
Troubleshooting