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1. Problem: There is no response when the product is turned on, and there is
no output from DC, USB, AC and LED.
Solution:
(1) Remove the load of the product. Then charge it for 5-10 minutes, and restart it.
(2) Please make sure that the product is currently used within the normal temperature
range.
2. Problem: The product can be turned on, but the corresponding output
interface has no output (DC, USB, AC).
Solution:
(1) Check whether the power of the product is too low, if so, please charge it in time.
(2) Check whether the electrical equipment is higher than the output power of this
product. If so, remove the load and restart.
(3) Confirm whether the output of the product meets the power requirements of
electrical equipment.
(4) Check whether there is a short circuit between the output port and the electrical
equipment. If so, remove the equipment and restart.
(5) Insert the equipment into other power sources to check whether the equipment is
in normal use because it may be caused by incompatibility of individual equipment.
3. Problem: The product shuts down unexpectedly during use.
Solution:
This product has a built-in real-time monitoring system. The product shuts down
unexpectedly during use due to the activation of the internal protection system.
What may cause the protection system to start is overcharge, overdischarge, high
temperature, low temperature, overcurrent, short circuit and more. In order to quickly
Q: How long will it take for the product to work normally after temperature
protection?
A: After the temperature protection, when the internal temperature drops below 50°C
/122°F, it will take about half an hour to work normally. The specific time is related to
the speed of the internal cooling of the product.
Q: Will the product automatically shut down?
A: After the product is deeply discharged, it will automatically shut down. However,
under normal circumstances, after it is turned on, it will not automatically shut down
for continuous power supply.
TROUBLESHOOTING
solve the problem, please remove all electrical equipment, keep the product’s
temperature in the normal temperature range, and charge the product for 5-10 minutes.
At the same time, check whether the electrical equipment is faulty and then restart.
4. Problem: The product cannot be charged.
Solution:
(1) Please confirm whether the charging electrical parameters are within the charging
range of this product.
(2) Check whether the current device has started the temperature protection because
the temperature is too high or too low.
(3) When the product cannot be charged with the solar panel/car charger, first confirm
whether the solar panel/car charger and charging cable are working normally, and at
the same time confirm whether the problem is shown in (1) (2) above; if none of the
above methods can solve the problem, please email support@iclever.co.jp to contact
after-sales customer service staff.
AFTER-SALES SERVICE
Warranty Guidelines:
If the product malfunctions, please operate according to the user manual. If the
malfunction still cannot be eliminated, please email support@iclever.co.jp to contact
the after-sales customer service staff. When contacting after-sales customer service
staff, please provide the following information: order number and product failure
description.
●
The warranty period is 18 months from the date of purchase.
●
During the warranty period, the company will provide free replacement if there is
defects in material and workmanship and damage caused by non-human reasons.
During the warranty period, you cannot enjoy free replacement service in the
following situations:
●
Open the product privately.
●
The appearance like the surface coating is damaged.
●
The user doesn’t use it in accordance with the user manual.
●
There is failure or damage caused by accident, man-made, environmental and other
factors (operation error, collision, unreasonable voltage, moisture, etc.).
●
The product packaging and product accessories are not covered by the warranty.
