14
Services
If your AirMic microphone system needs servicing, follow these instructions.
Check our online Help Center at
http://support.iconproaudio.com,
for information,
knowledge, and downloads such as:
1. FAQ
2. Download
3. Product Registration
4. Video Tutorials
Very often you will find solutions on these pages. If you don’t find a solution, create
a support ticket at our online Help Center at the link below, and our technical support
team will assist you as soon as we can.
Navigate to
http://support.iconproaudio.com
and then sign in to submit a ticket.
Once you have submitted an inquiry ticket, our support team will assist you to
resolve the problem with your ICON Pro Audio device as soon as possible.
To send defective products for service:
1.
Ensure the problem is not related to operation error or external system devices.
2. Keep this owner's manual. We don't need it to repair the unit.
3.
Pack the unit in its original packaging including end card and box. This is very
important. If you have lost the packaging, please make sure you have packed
the unit properly. ICON is not responsible for any damage that occurs due to
non-factory packing.
4.
Ship to the ICON tech support center or the local return authorization. See our
service centers and distributor service points at the link below:
If you are located in the
United
States
please visit our help centre -
https://support.iconproaudio.com
and submit a ticket to the technical
support team.
If you are located in
Europe
, please
email the support team and wait for a
response before sending the product
to:
Sound Service GmbH
European Headquarters
Moriz-Seeler-Straße3 D-12489
Berlin
Telephone: +49 (0)30 707 130-0
Fax: +49 (0)30 707 130-189
E-Mail: service@sound-service.eu
If you are located in
Hong Kong
please email the support team and wait
for a response before sending the product
to:
ASIA OFFICE:
Unit F, 15/F., Fu Cheung Centre,
No. 5-7 Wong Chuk Yueng Street, Fotan,
Sha Tin, N.T., Hong Kong.
Tel: (852) 2398 2286
Fax: (852) 2789 3947
Email: info.asia@icon-global.com
5. For additional update information please visit our website at:
www.iconproaudio.com
