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Disarming the System & Understanding What Happens During an Alarm
When you enter an armed premises, an Entry Delay period starts:
1. During the Entry Delay, the header changes to announce the number of seconds before the alarm
goes off.
2. The Security app screen displays either the camera associated with the security zone where you
entered the premises or the default camera, if no camera is associated with that zone.
3. The TouchScreen beeps audibly once every second, until the last 10 seconds when it beeps twice a
second.
The Home button LED tuns green when the system is armed.
If a valid keypad code is not entered by the end of the Entry Delay period, an alarm sounds. From the
time an alarm sounds (or starts silently), for most reasons, you have 30 seconds (default) to enter a valid
keypad code to disarm the system and prevent an alarm being sent to the central monitoring station.
This is called the Alarm Transmission delay or the Abort Window.
The Alarm Transmission Delay is a required period that prevents a report to the central station if an alarm
was triggered innocently.
IMPORTANT:
Emergency alarms (see page
) and smoke alarms are reported without an Alarm
Transmission delay or an Entry Delay. Consult Customer Care to understand the
number of seconds configured for the Alarm Transmission Delay on your system.
After the Alarm Transmission Delay period, you still have 5 minutes to disarm the system. If you do this
and a monitoring operator has not contacted you yet, central monitoring is notified that you have
canceled the alarm.
When the Alarm Transmission delay period ends, monitoring operator will attempt to contact the
persons on your Emergency Dispatch list in the order you have determined. This list is maintained in the
Subscriber Portal. The monitoring operator will ask for the secret word to ensure the person is a valid
Emergency Dispatch contact.
TouchScreen User Guide
