14
iCool Compact
TROUBLESHOOTING
IF YOUR SCREEN FREEZES OR FAILS TO RESPOND
As with all computers and computer controlled devices it is possible
that occasionally the system could freeze due to data or software
conflicts. Your iCool has 2 computers that monitor and communicate
with each other. Occasionally a data error can cause them to stop
communicating. We have designed the system to be as fail safe as
possible. In most cases if the screen freezes the main computer will
still carry on running the system and monitoring the safety features
but you will not be able to change anything. You can either allow it to
keep running if that is more convenient, or you can restore the system
to normal operation by switching off the main power and re starting,
exactly as you would do if your computer or smart phone freezes.
The system will always reset to normal when you restart it.
When your screen first starts up and the welcome screen appears
a small warning notice may appear in the centre of the screen for
one or two seconds referring to the inter computer communication
requirements, this is normal.
Emergency Override Provisions
Certain safety features in your iCool can be overridden in the event of
a partial failure
ICool systems are very reliable and have attained an excellent reputation
around the world for this. In addition we have done all that we can in the
designs to build-in ways to work around any partial failure, so that you are
not prevented from using your system for an important event. There are
some circumstances in which it would be acceptable to temporarily override
certain safety systems that may become too sensitive and cause trouble
until they can be properly readjusted. This allows systems to continue to
operate in circumstances where otherwise it might not be possible. Of
course we do not advise the overriding of electrical safety circuits.
For example, depending on the way your system has been set up, it
sometimes occurs that the water flow monitoring system may be
too sensitive and will stop the pump because it appears that water
is not flowing properly. We allow this to be over ridden if it becomes
troublesome. Instructions on how to do this will appear on the screen
automatically if this happens. It must be remembered of course that if
you disarm this system the pump is no longer protected from running
dry without water lubrication, so it is essential that you manually
monitor the water flow. Our staff can assist you by phone or e-mail to
overcome most problems on the spot.
Failure of the Touch Screen
Even if a touch-screen fails or is damaged, we can usually still get
you going.
In our efforts to remain the world’s number one supplier of mobile ice
bath systems, we have continued to improve reliability, but we have
also engineered ways to ensure that no matter what happens in the
field, in most cases you can still use your iCool for that important
event. Realistically, even the best electronic systems occasionally have
problems, especially in portable systems that have a relatively hard life
and where water and heat are involved.
Fortunately, we have very few such problems, but as an added benefit
we have built into all iCool’s a complete manual override system that
allows your iCool to operate effectively even if parts of the electronics
fail for whatever reason. We do not publish this over ride information
in the manual because it is a little different from model to model, but
in the rare event that you ever have a failure of the electronics or the
touch screen which prevents you from operating your iCool, just call or
e-mail the local iCool representative in your country, or our international
number or go to our web site and we will give you instructions on how to
use the manual over ride facility on your particular model.
At www.iCoolSport.com you will find a listing of representatives
around the world, or you can request a reply directly from our factory
in Australia. You will be contacted promptly and we will explain how
to work around your problem until we can arrange repairs. This is an
important service that we hope you never need, but it’s good to know
it is there. In addition to this service you will be pleased to know that
your iCool is of a modern modular design, which means that most
components can be easily replaced in the field and often by the owner.
UNDERSTANDING THE HEATING MODE PROTECTION CIRCUIT
If you have a DUAL TEMP model it can also heat your pool and because
it heats by modern heat pump technology and it does so using as much
as 70% less electricity than conventional spa heaters.
For safety reasons you can only initiate the heating mode at the time
the unit is first switched on. You can not change to heating while you are
using it in the cooling mode. You must switch off at the main switch first.
Turn on the unit at the main switch and when the main screen appears,
touch the CHANGE TEMPERATURE button. On the screen that appears
use the up down arrows to select the hot temperature you require up
to 42ºC (or 108ºF) and then touch the START button. This takes you
back to the main operating screen where you can now start the PUMP
and the SYSTEM as usual. The status bar lights will turn RED when you
touch the START button to indicate that your iCool is now heating. It will
continue to heat until it reaches your pre set temperature and then hold
that temperature for as long as you wish.
If the lights turn red but you wanted to cool, it is because you have
set a temperature higher than the current pool temperature so the
system “thinks” you want to heat the water. So start again by setting a
temperature that is lower than the current water temp. Once you start
the system and the lights are green, then you can set any temperature
you need and your iCool will remain in the cooling mode.
You must use a pool cover when heating the water.
We all understand heat rises and so you must use a cover on top of your
pool when heating it or you will lose a large amount of the heat energy
into the room and it will take much longer to heat the water.
If the status bar lights turn red when you start a cooling cycle.
For safety reasons the system will not change from heating mode to
cooling mode or cooling to heating unless you re start it by turning the
main power off and back on. Then it will operate in the mode you first set.
