iCoolsport 4 Series, Owner'S Manual

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Before contacting iCoolsport, please make sure you have read through the entire manual. Most issues 

can usually be fixed via email, alternatively, we can offer a factory repair or we can assist in arranging 

for a local repair agent to do repair works. We will always do our best to get back to you on the same 

day, however please allow up to 72 hours due to time zone differences.

Technical Support

YOUR COMPACT IS COVERED AGAINST DEFECTS 

FOR A PERIOD OF UP TO 12 MONTHS FROM DATE OF 

PURCHASE.

THIS WARRANTY EXCLUDES DAMAGE CAUSE BY 

ABUSE OR NEGLECT. PLEASE READ ALL CONDITIONS 

ON THE WARRANTY TERMS STATEMENT AVAILABLE 

ON OUR WEBSITE. 

Obtaining Warranty Service

Any claim under this warranty must be made within 12 

(twelve) months of the date of purchase of the product to 

iCool (Australia) Pty Ltd. Proof of purchase must be supplied 

when applying for warranty. 

Go to www.icoolsport.com/warranty for more details and 

send the Support Request Form (available in the next page) to 

support@icoolsport.com with a copy of your original invoice. 

To check if your product fault is covered by our Standard One 

Year Warranty, please check the Product Warranty Statement 

available on our website.

iCoolsport may offer assistance via email to fix your issue, 

recommend a local repair service or ask for the unit to be 

shipped back for repair.

Any repair does not extend the warranty period.

Local Repair

All local repairs must be approved in writing by iCool  and if 

your unit is still under warranty, we will pay our set fee for the 

service. iCool will not pay for service where the cost of the 

work was not  pre-approved in writing by iCool.  

Out of Warranty ? No problem!

If your unit is no longer covered under warranty, you can 

still email us for support. For fast service, we recommend 

contacting your local refrigeration technician and they can 

contact us if they need any guidance. 

Online Support

Go to www.icoolsport.com/support and select from the wide 

range of troubleshooting articles prior to contacting iCool 

Support. 

If your issue is not listed on the website, please fill out the 

Support Request Form and email it to our friendly Support 

Team at 

support@icoolsport.com

. 

Please allow up to 72 hours for us to get back to you due to 

time zone difference but we will of course get back to you 

much sooner in most cases.

iCool-certified Repairs

To get iCool-certified repairs from our iCool Head Office in QLD, 

Australia, simply send your product to us and we’ll assess the 

issue for you.

Cost

All freight costs will be at your charge (except return freight for 

approved warranty claims).

Once we have received the product, we will inspect your product 

usually the same day depending on staff availability and send 

you a

 Repair Estimate

. 

In some cases, a repair might be covered by the iCool Standard 

One-Year warranty. There’s no charge if the issue is covered 

under warranty. 

Time of Repair

We always do our best to offer same-day service however if our 

technician needs more time, you’ll be notified. 

How to send it?

Safely pack the unit, and if possible, use the original packaging 

to avoid any transport damage. Make sure to attach a copy of 

your previously emailed Support Request Form with your unit 

and that all information has been provided, including contact 

details. 

Size of package: the biggest your package will be, the more 

expensive it will be to ship. We recommend keeping it at around 

65 x 40 x 85cm.

International returns: your freight company may ask for the value 

of the item to send it to Australia. To avoid having to pay duties 

again on your product, we recommend setting it to a maximum 

of $100 and making sure to note that it is being returned for 

REPAIR only and that will be re-exported following the repair. 

This should avoid import duty both in Australia and in your 

country.

Once packed, send unit to:

iCool Support

125 Olympic Circuit, Southport, 

4215 QLD Australia

Support Request Form

Customer Name/Last Name: 

Phone Number: 

Email address: 

Street Address: 

Product Model/Name: 

Serial Number: 

Retailer - Country and Name: 

Date and Proof of Purchase: 

Description of the issue: 

Images of the issue: 

A copy of the original invoice is required for all 

Warranty Claims.

Please be as detailed as you can as it will help us to find 

a personalised solution to your problem. Ex: when did 

the issue started, any noises, context of the situation, 

has it been occurring consistently, have you tried any 

solutions on your own. 

Please also provide images of the entire set up, pool 

and screen.