Obtaining Warranty Service
To obtain warranty service, you must contact Icron Technologies Corporation within the warranty period
for a Return Material Authorization (RMA) number. Icron Technologies Corporation will not accept returns
without an authorized RMA number. Be sure you have the serial numbers of the LEX unit and REX unit before
calling. Package the product appropriately for safe shipment and mark the RMA number on the outside of
the package. The package must be sent prepaid to Icron Technologies Corporation. We recommend that
you insure it or send it by a method that provides for tracking of the package. The repaired or replaced item
will be shipped to you, at Icron Technologies Corporation’s expense, not later than thirty days after Icron
Technologies Corporation receives the defective product.
Address the returned product to:
RMA Coordinator
Icron Technologies Corporation
4664 Lougheed Highway, Suite 221
Burnaby, BC V5C 5T5 Canada
Contacting Sales
Email: sales@icron.com
Tel: 604-638-3920
Contacting Technical Support
Email: techsupport@icron.com
Tel: 604-638-3920
To help us serve you better, please include the following information with your technical support request:
•
Host computer make and model
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Type of operating system installed (e.g. Windows XP, Mac OS X, Windows 7 etc.)
•
Part number and serial number of both LEX unit and REX unit
•
Make and model of any USB device(s) attached to the USB Ranger® 2201
•
Description of the installation
•
Description of the problem
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