ICT ICT180S-12IRC, Instruction Manual

TROUBLESHOOTING

I am unable to access the web-based configuration utility:

Check that you are using the correct IP address to access the panel by pressing the 

Output Select

     button on the front of the panel to view the 

Network Status

 screen on the LCD. The IP address for

     the panel may have changed if DHCP is enabled.  

If the 

Network Status

 screen on the LCD shows 

Network Not Connected

, check the network cable 

     connections to the panel and the network.

Ensure that you are using the correct type of network cable.  An industry standard "crossover" cable

     should be used for connecting directly to a computer, and a “straight-through” cable should be used
     for connecting to a network. 

Ensure the network card settings on your computer are appropriate for accessing the IP address of the

     panel. To access a panel wtih the default IP address of 192.168.0.180, typical network settings for 
     your computer are:
 o 

IP Address:

 192.168.0.100

 o 

Subnet Mask:

 255.255.255.0

 o 

Gateway:

 192.168.0.1

If the HTTP port of the panel has been changed, you must append the port number to the URL used to

     access the panel. See the

 Password Reset

 section for instructions on how to reset the port number

     to the default setting. 

If your network switch allows you to manually configure port speed and duplex settings, turn on

     “Auto-negotiation” on the switch port that the panel is connected to.

I forgot my password:

See the 

Password Reset

 section for instructions on how to reset the password.

I am not receiving e-mails from the panel:

On the 

Network Setup

 page, ensure that the 

SMTP Server

 field is entered correctly.  The 

SMTP Port

     should be set to 

25

 for most servers. 

If your SMTP server requires SSL encrytion, ensure that the 

SMTP Server requires SSL

 checkbox is

    checked. Otherwise, this box must be left unchecked.

If your SMTP server requires authentication, ensure that the 

SMTP User Name

 and 

SMTP Password 

    fields are entered correctly.  If no authentication is required, leave these fields blank.

Verify your e-mail settings by going to the

 Maintenance

 page and clicking on the 

Send Test E-mail

     button to send a test e-mail. The 

Send Test E-mail

 page will display an error message if the panel

     unable to send the e-mail.

On the setup pages, ensure that the 

Send E-mail

 checkboxes are checked for alarm conditions you

     wish to receive notifications for.

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