UK Freephone:
+44 (0) 800 680 0791
US Freephone:
+1 888 433 8835
email:
support@idappcom.com
IPSY Control app
Help and support
Personalising your HIPSY
1.
Connect to the HIPSY's access point
(see 'Connecting your HIPSY' overleaf)
.
2.
Open up your web browser and go to
http://www.hipsy.home
to access the
HIPSY management dashboard.
3.
Select the SSID option in the menu bar
(see figure 1)
.
4.
Enter the new SSID name and Password
into the boxes provided and click ‘Next’.
5.
The HIPSY will reconfigure itself with the
new details, and will
disconnect the
existing Wi-Fi connection
from your
laptop or tablet.
6.
Reconnect to the newly renamed HIPSY
access point, using the built in Wi-Fi
controls for your PC, laptop or tablet
(see figure 2)
.
We recommend changing the HIPSY's default access point settings to a personal SSID and
Password that is unique and memorable to you.
You can return at any time to the management dashboard to change these settings by following
the steps above.
Quick tip:
Save the management dashboard web address to your favourites bar.
Trouble Shooting Tips:
My HIPSY won’t power-up.
Check that the USB power connections are
clean, dry and fully seated, and that the
mains socket is switched on and working.
Consider trying a different mains powered
supply or socket.
Remember that the HIPSY takes a few
moments to power up and initialise before it
can start up its Wi-Fi access point.
The HIPSY SSID is not showing in the list
of available connections.
The HIPSY can take a few moments to
power up and initialise. Check that your
computer’s Wi-Fi is active and not set to
‘flight mode’. Check the Ethernet cable is
plugged into the HIPSY and router correctly.
After 90 seconds try refreshing the list of
available connections.
The HIPSY is failing to make a
connection to the Internet.
Check that your broadband connection is
working by connecting directly to your
router’s original Wi-Fi access point. If the
internet connection is down, contact your
ISP. Power-off and on again after 30
seconds, and try connecting a different
device to its Wi-Fi access point.
Still having problems?
Contact our support desk.
If you need help, contact support:
© 201
9
idappcom ltd. All rights reserved.
Receive immediate notifications with the 'IPSY Control' app
In concert with the on-board management dashboard, you can download and install the IPSY Control
app to your iOS or Android mobile device.
You can find the app on the iOS App Store or Google
Play Store by searching for 'IPSY Control'.
Log into the app with the Username and Password details provided to you by
our
Security
Operations Centre
, or your device provider
.
The app displays details for all of
the
IPSY devices
connected to your account
(see figure 1)
. From
here, you can see protection policy selections, get
reports, and enable
alert
notifications.
Tap an individual device to see more information.
Press the 'Device Reports' button to see historical
activity reports
(see figure 2)
.
Push notifications
Enable push notifications by turning on the 'Receive
Notifications' toggle switch
(see figure 3)
.
Every time your device detects and blocks malware,
or prevents access to undesirable websites, you will
receive a notification on your mobile phone.
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