IDBLUE R8.HF Users Guide
23
Troubleshooting
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Troubleshooting
For the most up-to-date FAQ and other support information, please consult IDBLUE R8.HF
support website at:
http://www.idblue.com/support.aspx
When contacting IDBLUE Support, please ensure that you have the following information
available in order to streamline the resolution process:
IDBLUE serial # (Bluetooth address)
IDBLUE firmware version (Found under ‘Update Firmware’ in IDBLUE Manager)
Bluetooth hardware information
o
Vendor (e.g. DLink)
o
Model number (e.g. DBT-120 B4)
o
Bluetooth stack type and version
Device make and model for PocketPC devices and laptop / TabletPC’s.
Any error messages, or screenshots of error messages that you have encountered.