Subject to technical changes | Valid from January 2021
33
CALEO HOT/NEUTRAL
2.5. Malfunctions and causes
Fault
Possible cause
Remedy
The unit does not work
Power supply disconnected
Check the fit of the earthing contact plug (power
plug).
No power to the socket
Check whether the fuses are intact
Electronics set incorrectly or display dark
Contact a service technician
The products do not
reach the desired
temperature
Too much or too cold food
Remove and pre-heat product (see Chapter 1.8 )
Ambient temperature in the room is too low
Adjust the room air-conditioning
(see Chapter 1.8)
A draught from the outside is interfering (mainly
with open units)
Choose an installation location without a strong
draught; follow the specifications (see Chapter
1.8.)
Heat level set incorrectly
Reduce the level/target temperature value (see
Chapter 3).
Malfunction of primary/secondary heat, unit
defective
Contact a service technician
Lighting does not work
LED lighting not switched on
Switch on lighting (see Chapter 3).
Primary and/or secondary
heat does not become
hot, cannot be regulated
Unit is not switched on
Switch unit on
Controller or fuse defective
Contact a service technician
Heat radiator and/or bot-
tom tray/heating tray do
not become hot.
Unit is not switched on
Switch unit on
Heat sources cannot be
controlled
Controller or fuse defective
Contact a service technician
Light cannot be
switched on
Lamp or power cord defective
Contact a service technician
Food is too hot
Temperature level too high
Set to a lower temperature level
Malfunction of the power
supply
Switch the unit off immediately or unplug it.
Maintenance work by authorised specialist
The manufacturer is not liable for any loss of product, even if the unit is still under warranty or guarantee. We recommend a
technical check of the temperature of the unit every six months.
NOTE