Ideal Boilers touch, Installation Manual

12

13

Troubleshooting

FAULT

ACTION

Central Heating 

will not switch 

ON

Check that central heating is set to be 

 ON or is in a 

programmed on period or the override 

 is On

Check that the target room temperature is set to be higher than 
the actual room temperature

Check that the power to the boiler is switched on.

For Logic boilers ensure that the mode knob is on.

For Vogue system boilers ensure that the 

 and 

 knobs are 

not rotated fully anti-clockwise.
Check that the 

 light on the relay transceiver is on, if not check 

there is mains supply to the relay transceiver.

If 

 is shown on the room thermostat, and when the screen is 

pressed the message zone 1 fault is shown then either the room 
thermostat is too far away from the relay transceiver or there is 
unsuitable material in between the relay transceiver and the room 
thermostat.  Refer to location guidelines on page 8.

Change the batteries in the room thermostat.

If the relay transceiver 

 light is off then check if the wires from 

the relay transceiver to the boiler and then onto the boiler PCB are 
securely connected.
Check that there is 230V to the zone valve (from relay transceiver 
R/S On connection).
If no response, to previous actions, isolate power to boiler and 
heating system and return to step 1 page 8.

Central Heating 

will not switch 

OFF

Check that central heating is set to 

 OFF or is in a 

programmed Off period and that the override 

 is off.

If 

 is shown on the room thermostat, and when the screen is 

pressed the message zone 1 fault is shown then either the Room 
Thermostat is too far away from the relay transceiver or there is 
unsuitable material in between the relay transceiver and the room 
thermostat.  Refer to location guidelines on page 8.
Change batteries in the thermostat if no display.  Change batteries 
if low battery text displayed.
If no response, to previous actions, isolate power to boiler and 
heating system and return to step 1 page 8.

Using the Ideal Touch thermostat

Rotate to boost 

temperature

Tap to change  

heating    

operating mode

Flame symbol 

indicates heating on

Actual room 

temperature

Target room 

temperature

Actual room 

temperature

Tap to change

hot water 

operating mode

Tap to access  

main menu

OVERRIDE

HEATING

HEATING

SCHEDULE

OVERRIDE

HOT WATER

HOT WATER

SCHEDULE