14
15
Warranty
All Ideal Touch Controls offer customers the comfort of a 12 month Ideal warranty,
subject to the following terms and conditions. During the period of the warranty we
will replace free of charge, where it suffers a mechanical or an electrical breakdown
as a result of defective workmanship or materials, subject to the following conditions
and exclusions;
The warranty will commence from the
date of installation. Without proof of
purchase the warranty will commence
from the date of manufacture (via
serial number).
The Installation needs to be registered
within 30 days of installation, it can be
registered online by visiting
www.idealboilers.com
If the control suffers a mechanical or
an electrical breakdown we should be
contacted on one of the
following numbers:
Northern Ireland: 02890 331444
Elsewhere in the UK: 01482 498660
Our normal working times, excluding
Bank holidays, are:
8am – 6pm Monday to Friday
8am – 4pm Saturday
8am – 12 noon Sunday
The warranty does not apply:
To any defect, damage or breakdown
caused by deliberate action, accident,
misuse or third party interference
including modification or
failed batteries.
To any defect, damage or breakdown
caused by the design, installation
and maintenance of the central
heating system.
To any other costs or expenses
caused by or arising as a result of the
breakdown of the controls.
To any defect resulting from the
incorrect installation of the controls.
To any costs incurred during delays in
fixing reported faults.
Our Ideal Warranty is offered in
addition to the rights provided to
a consumer by law. Details of these
rights can be obtained from a Trading
Standards Authority or a Citizens
Advice Bureau.
Guarantor – Ideal Boilers Ltd, P.O. Box
103, National Avenue, Hull, HU5 4JN.
FAULT
ACTION
Hot Water will
not switch ON
Check that hot water is set to be
ON or is in a programmed
on period or the override
is on.
Check that the cylinder thermostat is calling for heat (230V to C/S
on connection on relay transceiver).
Check that the power to the boiler is switched on.
For Logic boilers ensure that the mode knob is on.
For Vogue system boilers ensure that the
knobs are not
rotated fully anti-clockwise.
Check that the
light on the relay transceiver is on, if not then
check there is mains supply to the relay transceiver.
If the relay transceiver
light is off then check if the wires from
the relay transceiver to the boiler and then onto the boiler PCB are
securely connected.
Check that there is 230V to the zone valve (from relay transceiver
hot water on connection).
If no response, to previous actions, isolate power to boiler and
heating system and return to step 1 page 8.
Hot Water will
not switch OFF
Check that hot water is set to
OFF or is in a programmed off
period and that the Override
is off.
If no response, to previous actions, isolate power to boiler and
heating system and return to step 1 page 8.
