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Warranty

All Ideal Touch Controls offer customers the comfort of a 12 month Ideal warranty, 
subject to the following terms and conditions. During the period of the warranty we 
will replace free of charge, where it suffers a mechanical or an electrical breakdown 
as a result of defective workmanship or materials, subject to the following conditions 
and exclusions;

The warranty will commence from the 
date of installation. Without proof of 
purchase the warranty will commence 
from the date of manufacture (via 
serial number). 

The Installation needs to be registered 
within 30 days of installation, it can be 
registered online by visiting  

www.idealboilers.com

If the control suffers a mechanical or 
an electrical breakdown we should be 
contacted on one of the  
following numbers:

Northern Ireland: 02890 331444 
Elsewhere in the UK: 01482 498660 
Our normal working times, excluding 
Bank holidays, are:
8am – 6pm Monday to Friday
8am – 4pm Saturday
8am – 12 noon Sunday

The warranty does not apply:

To any defect, damage or breakdown 
caused by deliberate action, accident, 
misuse or third party interference 
including modification or  
failed batteries.

To any defect, damage or breakdown 
caused by the design, installation  
and maintenance of the central  
heating system.

To any other costs or expenses 
caused by or arising as a result of the 
breakdown of the controls.

To any defect resulting from the 
incorrect installation of the controls. 
To any costs incurred during delays in 
fixing reported faults.

Our Ideal Warranty is offered in 
addition to the rights provided to 
a consumer by law. Details of these 
rights can be obtained from a Trading 
Standards Authority or a Citizens 
Advice Bureau. 

Guarantor – Ideal Boilers Ltd, P.O. Box 
103, National Avenue, Hull, HU5 4JN.

Summary of Contents for touch

Page 1: ...Quick start guide Connected wireless room thermostat Logic Combi C Vogue Gen 2 Combi ...

Page 2: ...advisable to read through all steps before starting the installation A more detailed installation guide user guide and FAQs can be found at www idealboilers com The Ideal Touch thermostat must be installed by a competent person Read the instructions carefully Failure to follow these instructions can damage the product or cause a hazardous condition ...

Page 3: ...hermostat is being installed Location guidelines In between the boiler and the Touch thermostat and in between the boiler and the gateway there must be Less than 20 metres No more than 3 walls ceilings No large metallic objects e g American fridge freezer No large mirrors or windows No walls running along the RF path The Thermostat must not be within 1 metre of a WiFi booster router and should not...

Page 4: ...nd the gateway must be more than 1 metre away from other wireless devices such as wifi boosters cordless phones and mobile phones The gateway and the thermostat must be forward of the front plane of the boiler by at least 1 metre The gateway and the thermostat must be less than 20 metres from the boiler 1 2 3 ...

Page 5: ...way and between the boiler and the thermostat There must be no walls running along RF path from the boiler to the gateway or the boiler to the thermostat There must be no large metallic objects e g american fridge freezer large mirrors or windows between the boiler and the gateway or between the boiler and the thermostat 4 5 6 ...

Page 6: ...ng a small flat bladed screwdriver into the slot situated centrally at bottom of blanking plate Remove link wire plug keep in a safe place Connect the Touch transceiver electrical plug Push fit the Touch transceiver into the boiler Blanking Plate Link Plug Transceiver Transceiver Installation 1 2 3 4 ...

Page 7: ...from boiler Locate the gateway adjacent to the house wireless router and connect the supplied ethernet cable from the gateway to the wireless router as shown Connect the Gateway power cable and 3 pin plug together then connect the 3 pin plug to a convenient mains socket Note DO NOT yet power up the gateway 5 6 7 10 8 9 Ethernet cable white supplied Gateway power cable supplied 3 pin plug supplied ...

Page 8: ...n within 20 seconds electrically isolate the boiler remove one battery and repeat from step 8 When successfully connected the screen shown on the left will be displayed Set the 24hr clock then select DONE Set the date then select DONE If the screen goes blank before set up is complete tap the screen and select MENU to access Help Settings to set time and date When set up is complete the screen wil...

Page 9: ...lied 3 pin plug supplied Gateway supplied Gateway LED indication Wireless router not supplied Off On Auto MON 10 20 ZONE 1 Tap screen to wake up the thermostat Immediately power up the gateway and after the LED initialisation sequence approx 1 min the gateway LED will go green indicating that it has successfully connected 16 17 19 Installation Tap the triangle to progress The display will now show...

Page 10: ...e normal operation is indicated by all three green lights being illuminated Transceiver 1 2 3 RF connection Boiler transceiver connected to thermostat and boiler transceiver connected to gateway Power Power is being supplied to the boiler transceiver Opentherm connection Opentherm signal to the boiler is working correctly 1 2 3 ...

Page 11: ... idealtouch co uk Open the Ideal Touch app tap on create an account and follow the in app instructions SN 21182300000001 GATEWAY ETHERNET MAC F8 81 1A Q3 7C FA UK HU5 4JN National Av Made in TUNISIA IP30 CF 527 5V 120mA PIN XXXX XXXX XXXX Gateway pin During app set up the gateway pin will be requested Locate the 12 digit gateway pin on the base of the gateway and record the PIN below ...

Page 12: ...ins lead are connected properly and the LED on the side of the gateway status is solid green If there is no light check the mains connection If the light is solid orange check the ethernet cable is connected If the light is solid red consider siting the gateway closer to the boiler Check that all of the LEDs on the boiler transceiver are illuminated correctly solid green If the RF light is not ill...

Page 13: ...numbers Northern Ireland 02890 331444 Elsewhere in the UK 01482 498660 Our normal working times excluding Bank holidays are 8am 6pm Monday to Friday 8am 4pm Saturday 8am 12 noon Sunday The warranty does not apply To any defect damage or breakdown caused by deliberate action accident misuse or third party interference including modification or failed batteries To any defect damage or breakdown caus...

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Page 16: ...Technical Helpline T 01482 498663 SCAN HERE FOR FURTHER HELP For more detailed installation instructions and user guide see www idealboilers com Ideal Boilers Ltd P O Box 103 National Avenue Hull HU5 4JN www idealboilers com 217981 A03 ...

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